Wallace Air Conditioning & Heating

This is by far the most professional and knowledgeable HVAC company in the county and I’ve dealt with many. It’s a family business that values its customers and doesn’t try to upsell you on things you don’t need or scam you into unnecessary equipment like some of the other local companies do. They will work miracles to fit you into the schedule and service you promptly when you’re in a tough spot and will treat your home with great care when there - very impressed with everyone here honestly.

If you want it done right the first time and want to deal with a honest hard working company that prides itself on its reputation in the community, look no further!

Called Wallace October, 2022 to replace ac unit in our 960 sq. ft. 2-story condo. Husband spoke with owner's son Ryan who said they would install a 1.5T unit. Husband told Ryan he thought we should go with a 2-2.5T, but Ryan insisted we needed to match what was currently installed. Wallace installed new unit on 10/11/22 total cost of $4,735 ($3,985 for new 1.5T Goodman GS14 a/c unit and $750 for the Shark Skin anti corrosion coating). Arrived at condo late February for first time since new unit installed and not happy. Barely able to cool condo & running for app. 14-15 hours/day. Called Wallace & asked for tech to come out & make sure working properly. Told unless found something wrong, would be $109 service charge. Came out 2/23, tech's helper attached gauges to unit & said it was working properly. Husband disagreed with diagnosis & said something must be wrong because it barely cooled condo. Tech checked ductwork in attic to look for leakage; found some pinhole leaks, but that would only create a problem for the upstairs which we knew would be warmer, but it also did not cool first floor & thermostat is 4' from furnace on first floor. Spent 20 minutes checking system. Husband asked technician if we still had to pay service fee & he said yes. Asked tech if he could install new Nest thermostat. Tech said sure, would only take about 10 minutes. Tech didn't tell us cost to install & we didn't ask, thinking would be no more than $50- 75 (Wallace's website says they always provide an estimate before doing any work). When finished (about 10 minutes later) he gave us a bill for $284 ($109 + $175 to install the Nest). Husband was furious! Tech said nothing he can do & for husband to call the office & talk to owner Pat or Ryan who may give us some money back. Husband called Wallace 4-5 times & finally spoke to Pat who said he would talk to tech & get back to us which he never did. By 3/30 we noticed ac was running longer than normal & by 3/31 it was running almost non-stop-Nest shows it ran for 21-1/2 hours that day. On 4/1 we turned ac off knowing something was wrong. Called Wallace & got their after-hours message. Talked to friends who referred us to their ac guy who came out 4/2 to look at. He bent down to check & could hear hissing which was Freon leaking out. Said when tech removed gauges 2/23 did not check that stem was properly seated & also said king valve was burned when Wallace installed system in October. Refilled freon & left gauges on so it wouldn't leak out; while installing new 2.5T unit on 4/3 tech noticed piston was never installed (turns freon from liquid to vapor) & 2 gaskets were crushed together (should only be 1) on furnace when Wallace installed 1.5T. Said no way would 1.5T would ever cool condo without piston in place. Called Wallace 4/3 told Pat/Ryan not available, left detailed message of what had happened & that we were installing new unit to replace 1.5T. Receptionist said Pat or Ryan would call back. No call; we called again 4/4 & left another message. Ryan called back & we told him in detail what happened. He asked about old unit; we said it was removed when new unit was installed. He said he would let us know what they were willing to do. We called 4/6 & told Ryan would call on 4/10-no call. We called on 4/11 & left message. Pat called back & said unless they receive 1.5T will not do anything for us. We have paid Wallace in excess of $5,000 for an inadequate ac unit that was too small and could never properly cool our condo. Husband spoke with Pat on 4/11, Pat said lowest temp our thermostat should ever been set at for 1.5T was 78 degrees! No way we would have ever purchased if Ryan had told us that. We have never dealt with a company so dishonest and untrustworthy. I would never recommend this company and would strongly recommend going somewhere else for your a/c and heating needs. If I could give -0 star rating I would have!

NEVER USE WALLACE AIR! They’re scammers and will not fix your ac unit correctly the first time and continually keep having to come out to fix it. They have scammed my 80 year old veteran father out of thousands of dollars. Save your money and use literally anyone else.

Ryan Wallace and his crew are the best . Very responsive and knowledgeable. Definitely felt they explained everything thoroughly . Ryan stays on top of his guys to ensure they do everything as he has explained.

Great service. Professional and knowledgeable with years of experience. Highly recommend Wallace for your air conditioning & heating needs.

Pat and his team are professional, knowledgeable and incredibly courteous! When we had a separate electrical issue one evening, Pat stayed with us until the electric company arrived, which was after 10:00pm! We SO appreciated his help! His whole team is friendly, responsive and an absolute pleasure to work with! We won't use any other HVAC service! Wallace AC is the BEST and we SO appreciate them!!

Very informative every step of the way. Love that they are locally/family owned since 1960!

Ryan is the fourth generation of this family owed and operated company. He did an awesome job helping me select the right heating and air conditioner unit. He is knowledgeable, helpful, and friendly. There was no delay in delivery or installation. Dave and Chris installed the unit. They really represented the company in the same knowledge, helpfulness, and friendliness. They were both just wonderful and did an outstanding job on the installation. I feel they went above and beyond. Wallace sir and heat do our maintenance and check up by-yearly on our old system and have always been pleased with them. I highly recommend Wallace air and heat for maintenance and new equipment.

We have utilized Wallace since 2004 when we moved here. Always have been quite pleased with the service. This past weekend, we had an issue with our AC and Brian was exceptional. Responded quickly (once he got the message, they have a new system and it does have a few bugs) - professionally and supportively. Walked my husband (who is an engineer) through some steps and problem fixed. This was late Saturday and Sunday morning. The service we received validates our decision to promote and recommend Wallace AC & Heating. Thanks Brian!!

Wallace Air provided exceptional work from start to finish when I called for service for my air conditioner. I received a warm welcome when I called in and explained the issues I was having with my system, I was given a thorough analysis and competitive quote for a new system. I recommend going with Wallace Air & Heat if you want the best.