USA Air

USA Air was great! They were quick to schedule me an appointment (same day!). The technician Steven was able to quickly diagnose the problem and was patient in explaining the issue. He also looked at additional issues we had while he was around. Already have a follow up planned, and will use them again for future issues!

Excelled in every aspect. I was in the market for a new Air Conditioning unit, after calling three different well known contractors, went with USA Air. They were at my house the next day and on time. Didn’t know much about A/C units, but Robert explained everything about them clearly. I explained to him that I needed a new unit that would be energy efficient. USA Air had Trane unit(15SEER) on deal, though they did not enforce anything on me that I did not want, instead gave me different option to choose from at an incredibly reasonable price. I ended up getting a Bosch 20SEER unit that I picked myself, which Robert installed at an astonishingly low price compared to other contractors. Best of all they did not charge me a single dime till they were complete with the installation and ready to step out the door after making sure I was happy with my install.
Very professional, on the day of installation came well prepared. They used shoe covers to make sure my carpet didn’t get dirty, put rugs inside the house where they needed to work and walk. The whole installation process took about 6 hrs.
Robert also helped me fill out CPS energy rebate form of $1000 for my particular unit.
I am very pleased with their service and will be using them in the future for my needs and also recommend them to everyone including family and friends.
About the Bosh IDS2.0 system that I had installed, it is a 4-5 ton out door compressor unit, with a 4 ton air handler and is one of the quietest system I have ever seen or heard, mostly unheard. I actually had to go up close to see wether it was running. It beats or is at par with the Trane’s best unit.

USA Air installed new AC for my house. They gave me best price and installed AC in less than 1 day! Everything has been done very professionally and pretty neatly. They even installed new power breaker and new filter for my existing HVAC. So far I’m very satisfied with the service provided

My family and I were long overdue for replacing our heating, ac system and complete ducts and vents in our house. The quality service from the USA Air and staff was very good, efficient and honestly the best we could have asked for and received from them.

I used USA Air Heating Air Plumbing to help fix a problem with a leak from my A/C system. I was impressed and grateful that they were able to send a technician to help me the same day. The technician solved the problem and was very professional.

Great experience from beginning to end. Theses guys are on it: form the installers to the sales team. Robert was awesome. Since I was at work I didn’t meet the installers but my son was raving about them!!! Very professional.

I engaged USA Air HVAC to replace and install a new HVAC. Very happy to have engaged them. Their installation is professionally done. Did a thorough clean up after the job was done!I highly recommend this company!!

AC broke, 85+ degrees in house. Called Home Warranty, assigned USA Air. Could not get out to our house to 5+ days, Wednesday to Monday. We had to get another A/C company, at our expense, out to get it working. Changed out the capacitor, recommended I change thermostats, I did this myself. Worked for a few hours. Called out AC Company to relook at the cause and finally had to go around the Float Values, but they got it working. ONCE finally USA Air showed up, they would not touch the system because another company was already there. All I asked them to do was to change out the Float Values and check my hook up of the new Thermostat. Technician called the office, I argued with the office manager. Was told 'That is the way it is'. I handed the phone back to the Technician and told him to 'get off my property'.
Rude, uncaring and totally unprofessional by covering their own butts before helping out a customer.

Sub note: Manager called to discuss the issue with my wife. More to come....

36 hours, nothing from USA Air, a note from the home warranty: Hook up the float valves, send us a picture, let your system fail and we will submit another claim.

24 hours later, Called Home Warranty to find out status of our claim. Found out the initial Home Warranty rep ignored our email and just let it sit. We are now waiting to see when USA AIR will be out. House is getting hotter, no AC since we put everything back in broken order for somebody to come out to fix it.

Just now, 9/2/2022 around 9:15ish, got a call from USA Air, scheduling us for Wednesday, 9/7/2022. NOPE, asked for Robert, Manager, from previous Sub note to call and get this worked out.

Wife called his direct number and finally got him.
Technician will be out here 9/2/22 at 3pm.

Aldo arrived and saved the day!!!
Explain what was going on, made adjustments, explained why the thermostat was messing up, my bad, and was very understanding of all we had been through for the past week. Upping my rating from 1 star to 3 stars.

Robert was great, prompt and and professional. I would recommend anyone who needs AC service to contact USA Air. I had the entire system in my house replaced. Robert contacted me, provided me with a quote and within 2 days had the AC installed. I was blown away by how quickly the process was handled. I will definitely do business with them again.

I was on the market for a new a/c after reading positive reviews for USA Air I decided to give them a call for a quote. I spoke with Roberto and he gave me a quote better than others I had already received. I accepted and we scheduled the installation date. He said the crew would be here between 9 and 10am. They were here at 8:50am and we were very pleased with that. The crew laid out a canvas cloth to protect our indoor carpet and they didn't leave a trace outside from all of the boxes and materials they used. USA Air was efficient in the installation and Roberto came by to ensure we were satisfied with the new AC. I highly recommend USA Air because of their professionalism, great price, efficient installation, and attention to detail.