Elmer's Home Services

I appreciate that Elmer’s sent out a technician the same day that I contacted the company. Nathan was the technician and he conducted an extremely thorough assessment of my system. He explained everything to me in professional and friendly manner. I knew nothing about my own HVAC system before he arrived and I felt like an expert after he left. He was thorough, easy to understand and very reliable.

The best customer service by far that I ever experienced, Charlie was very knowledgeable and helpful in helping me choose the best option. The process left me with no doubts, I was very impressed with the way they mobilized their crews, like a tactical force. The installation crew were very polite and professional, also the duct cleaners were prompt and efficient, also very polite. Overall I had a great experience with Elmers, wouldn’t hesitate to recommend them to everyone and anyone.

Update on Elmer's and our ac. The field supervisor and senior tech came over on Tuesday and did a full evaluation. They were very kind, informative and spoke on video-chat with my dad. They stand by the sizing of our unit and say it's just very dirty. It is very dirty, but we respectfully disagree with the unit sizing. They said since the thermostat was holding at 74 and it was 99 outside, that the unit was working. I tried to tell them once the 5 o'clock hour heat rolled in it wouldn't hold lower than 76. Elmer's says as long as it's 75 or below during the 99 degree temp, that's their standard. Again, respectfully disagree, I doubt their own houses are set at 75.
Spouse and i are working on cleaning parts we can, with the amazing help of my dad! We cleared the drain line, cleaned the condenser and the vents inside. Still have to do the blower wheel, then get someone out for the duct cleaning and replace the plenum. Unfortunately for Elmer's, They won't be getting any more money from me. I disagree with their standards, and we will eventually have to upgrade our unit. Every time it's hot in my house, I feel very angry at them and this situation. If you expect your house to be under 75, do not call them.

After years of my ac NOT cooling properly after its install in 2016( it wont get below 75/76 on hot days) we finally deduced that the incorrect size for the sq footage of my house was installed. At 1991 sq ft, we should have at least a 3.5 ton ac, yet we were given a 3 ton because we didn't know to ask and TRUSTED they would do the RIGHT thing. The technician sat at my kitchen table, spoke to my HVAC tech father who lives out of state, and assured him we would be taken care of like his own daughter and son. Not once was the type/ size/ brand of ac discussed, they said ours was broken and needed to be replaced and we went with it. Only now do we realize we were duped, and as two disabled veterans, one being a combat veteran, I find this infuriating!
Additionally, shortly after the install, we needed them out to clear a drain pipe, and paid the $59 service fee. But wait, apparently we were part of the 5 *1*1 club so we were NOT supposed to pay service fees for 1 whole year. Once I realized this I called multiple times to get a refund, to be told sorry, we changed systems, we will look into it but it was never resolved and I gave up.
Recently the ac stopped working after a bad hail/lightning storm so I called them hoping something might still be under warranty. Unfortunately we came down with covid but the technician wasn't worried and still came to inspect. He spent 4 hours inspecting, taking pictures of all the issues, and recommended repairs ranging from $1k to over 6k! Having foggy covid brain, i wanted him to give me the photos and info so we could think about it all, but he wouldn't give me anything, hard copy or digital. How do I even know the pics he took were of my own system if he wouldn't share them??
Let's also not forget that after the installation, it was YEARS before they started contacting me for regular maintenance. And as a first time home buyer, we didn't realize that they should have been out at least annually after the install for routine maintenance!
My dad helped me call today (6/16/23) and spoke with the dispatch manager named Andre, he is sending a senior tech and/or field manager on Tuesday (6/20/23) I don't know what will come of this, we shall see. Giving two stars for now since Andre was very understanding today and took note of all of my concerns, otherwise it would be 1 star because I feel so taken advantage of.

Joe Adames was incredible. He was here earlier than they stated, he was professional but also talkative and funny. We had two issues and he was able to diagnose the first issue with the water heater in a matter of minutes and had it fixed. He then went to work on the washer bibs. He explained the process to me thoroughly including what work would be done and how he would do it. He then finished the job quickly and the price came in about 30% less than we figured it would. We will definitely ask for him by name the next time we call Elmer’s!!!

I just wanted to share how professional, knowledgeable, and personable Hector was during our appointment.

From the moment he walked in the door, he reviewed the concerns I already relayed to the amazing office staff and inquired and addressed the rest of my numerous questions.

He never lost patience and educated me all along the way.

When we were done, he provided options for my concerns.

Extremely thorough! Extremely professional! Honest and trustworthy!

If you need a great tech, ask for Hector!

Jonathan was very professional and cordial. He was patient and thoroughly searched for my leak. He repaired it quickly. He was the most reliable and knowledgeable plumber I've hires. I have shared my experience with my neighbors and because of his service and professionalism, I will be an Elmer's customer as long as I am a homeowner.

A/C went out after a power outage for a storm. Everything went fairly quick, the technician Nathan Gilbert was knowledgeable, patient with my kids, encouraging even, and very professional. We appreciated his straightforward approach, offering the best value options, and follow-up scheduled since the manufacturer was closed for the day, so they could not yet price the part. Loved it!

Michael Balderaz is excellent and a really good guy!

Wanted to add Hector and Jake installed and did an excellent job as well. Quick, effective, and genuinely good people.

Charlie with Elmers assisted me today with diagnosing my mini split unit’s problems. He was timely, professional, and provided me with several options to remedy the issue at hand. I never felt pressured to purchase any specific services, and appreciate that he went above and beyond to educate me about my system. I look forward to working with Charlie and Elmer’s again soon once we decide on the level of service we want!

Roy was amazing! He was very knowledgeable and shared a lot of detailed information about our A/C unit. He was very honest and up front with us when it came to any questions or concerns we had. He is one of a kind. Great customer service!