Cold Factor Heating & Air Services Lewisville

Awesome company!! 110 degrees and 5 dogs with no air conditioning. I called Cold Factor and talked with Jessica. I was so worried about my furbabies. AC companies were busy as could be, but Jessica was able to get a hold of Cory who agreed to come to my house that night and install a new unit the next morning. You can definitely tell this company is also concerned about our furry friends. They did an excellent job. I was very impressed with their service and professionalism. I thank you Jessica and Cory and the Cold Factor team. My dogs thank you!! Nan Bennett, Rick Bennett and the furbabies (Larry, Tiki, Maria Mae, Sassy Rae and Jaxon Harley)

Great, Fast Service when we needed it (98 degrees with no AC)! Compressor completely went out with a literal bang. Technician had to order the part and let me know the price. I was able to talk to the owner who suggested replacing the entire unit for not much more and getting a 10 year warranty with new coils instead of 1 year warranty rather than just replacing the compressor. I agreed. They put it in the next day. Installers were even nice about my OCD and insulated a small 3" section not easy to get to. This is a great company!

We obtained three separate proposals to "solve our problems" with our home HVAC. All three companies recommended basically the same solutions with some variations. Only Cold Factor backed up their recommendations with with actual testing results. Additionally, they offered the lowest price. They completely replaced our HVAC system, ductwork, and added additional insulation, at our request. When they finished I noticed that they actually did more than we expected and their work was of superior workmanship. The equipment installed was of the highest quality. They were clean, neat, and timely. After two days they voluntarily returned to confirm that everything was working according to design. We are more than satisfied, we are delighted.

Justin came out to repair our furnace the day the power came back after the Snowvid debacle. The furnace didn't jump back on after power was restored. We were desperate to get the heat back on after days of freezing temps. Very polite, prompt response and all fixed. Jessica followed up and also the invoicing process was super easy and convenient. Cannot thank them enough

Justin was my tech, and Jessica handled the office side of things. Exceeded my expectations, another company wanted to sell me a while new system, but all I needed was a part Justin had on his truck, 102 degrees today, they got us up and running, House is cold again. Just 1 hour of labor, no bs, they just do their job. So refreshing !

We have always received quick and very professional service from the entire team at Cold Factor. Cory and his team have installed a new air conditioner for us as well as routine and special request service calls. The team always explains what actions they have taken.

Just had Cold Factor install a new system on my house. They did an EXCELLENT job at an excellent price. Could not have been happier!!

Thanks to Cory and your amazing team!

I hired Cold Factor to replace an air conditioner that went out. I only got two quotes since I was rushed, but they had the best price. I dealt with Cory. He showed up quickly and was able to fit us in the next day. They got the installation done in about 6 hours. Later that night when I checked there work, I found the AC was wired wrong. It worked, but it was wired to have insufficient air flow that could cause damage over time. Also, the AC was leaking water into the emergency drain pan and onto the ceiling. I let him know the day after the install (Saturday) and he sent out the lead installer on Monday. It was still leaking and I let him know Tuesday that I was having the AC company I used in the past go over the install since I didn't trust his work due to all the issues.

My other AC company determined that there was a bad TXV. Cory was quick to replace. They also fixed the condensate drainage issue. Apparently the line was clogged after the blew it out on installation.

In short, Cory is a nice guy and I think he means well. I just feel that he and his crew rushed my job. The wiring and bad TXV should have been caught by them after the installation when they were checking the system. Airflow is very easy to measure on this furnace with an LED (so easy that even I was able to check as a non-pro). I have no idea how he missed the bad TXV when checking the refrigerant pressure.

So use this company if you have to, but otherwise you can do better. By the way, I asked my other AC company how much the system should have cost for the exact same equipment and they charge $1,000 less.

In July of 2017, we came home from vacation to a house that wouldn't cool. On a Friday at 4:30, we called Cold Factor, and Cory was at our house that afternoon. Our home was quickly cooling again, and the price was reasonable. We weren't looking forward to a weekend without air, so we were very thankful for his efficient service on a Friday evening.

Bobby was excellent and extremely thorough with inspection, repair and new thermostat installation.
For all HVAC needs - I highly recommend Cold Factor Heating and Air.