Cold Factor Heating & Air Services Lewisville

Cold Factor is an outstanding company to work with! From Jessica to our tech Justin it was seamless. They came promptly and on time and explained every step completely before any work was done. Will absolutely use them again!

Cold Factor has been the most fair and honest HVAC performance contract company. They don’t take shortcuts and make sure the job is always done safely and the right way, on time. They have great work ethics and are very caring of each individual client. Will most definitely recommend Cold Factor to anyone. Big thank you to Jessica and Cory!!

Yes, I would recommend Cold Factor Heating and Air very highly. Cory and his crew have been servicing my A/C and Heating units for 3 years and have provided exceptional courtesy and service on every call. They have responded within 1-2 days each time I called and showed up exactly when they said they would. I especially appreciated that they called me on my cell 45 minutes ahead of their arrival time so that I could meet them at the house instead of having to take the whole day off work to wait for them to show.
When checking out my unit they were very thorough and often made suggestions on how I could better maintain the unit to improve its efficiency. I was also pleased when Cory pointed out that I had a leaky valve on one of my units and that it was the reason I had been having to replace Freon every spring. He put some thread sealer on the cap and tightened it down a little tighter and as a result, I have had to replace much less freon than I have had to in the past with my previous A/C service provider.
I also like that when they show up it's all about servicing my existing equipment. I have 2 older units that I know will require replacing sometime in the next couple of years and Cory has several times mentioned that when I am ready to do so, he will sit down with me to go over my options. That is much better than my previous service provider who tried to hard sell me on a new system every time they showed up. It' was as if I was having to convince THEM of my reason NOT to upgrade before they would service my old units. It was quite a refreshing change to have Cold Factor service my A/C-Heating units. The respect they have shown me and integrity with which they have worked makes me glad to recommend them to anybody who needs a good service company.
Chad C.

My AC unit failed in the middle of the summer on a Saturday in August of 2014. I've known Cory for many years, so I called Cold Factor. They responded immediately. Cory and Carlos arrived the next day (yes, on a Sunday) with a new American Standard 5 ton unit. It was 84 degrees in the house and almost 140 degrees in the attic when they replaced the system. My AC has worked flawlessly ever since. I will always appreciate their responsiveness, reasonable pricing, technical expertise and exceptional customer service.

Our AC wasn't keeping up with the heat and we had 2 bedrooms that were always warm in the summer and cold in the winter. Cory came out and checked to find our duct work needed some revamping and our unit was too small for our size house. He gave us a quote and by the next week a crew came out and installed a new furnace and air conditioner and changed some of our duct work and now we are cool as cucumbers. They did a great job, very professional and courteous. Jackie in the office was very helpful. We are very pleased with our entire experience. We highly recommend Cold Factor Heating & Air Services

We manage over fifty HOA’s in the area so when the A/C stops working in one of the Clubhouses or Guardhouses we need a company that we can count on to get it working asap. Cold Factor is that company, Once we make the call to Jennifer we know we are in good hands, she responds to our service request promptly every time even after office hours. Great and professional service. Very organized and flexible in coordinating appointment to accommodate our schedule. Technician (Cory) keeps us posted for his arrival so that we don’t have to worry when the he will be on site. I have nothing negative can say about this company. I recommend this company to my friends, relatives and other business. I also use them for my home. Thank you so much Cold Factor for making us look good for our clients.
John Mackenzie
President
Secure Association Management
1440 Robinson Rd., #440
Corinth, TX 76210

Our home's AC fan motor went out on us in the middle of June, so immediately we contacted our home warranty company we've been with for 2 years. Unfortunately, that did us no good at all. So today, after getting nothing for 3 1/2 WEEKS from our warranty company except for the run-around and NO air conditioning in our house this whole time (directly in the middle of summer), we canceled our membership with them and called ColdFactor.
From the first moment I spoke with Jessica and told her our situation, she was nothing but compassionate, professional and focused on helping us out as soon as possible. Less than an hour later, Justin (our technician) had already arrived, removed the dead fan motor and replaced it with a brand new one and was finishing up tightening the screws around the top edge of the AC unit. WOW! In just over an hour from the first phone call, the job was completely finished!
Jessica, Justin and ColdFactor Heating & Air Services...ya'll literally saved the day and the rest of our summer for us!! THANK YOU for being professional and caring about your customers from the second you answer the phones, until even after the job is finished and you follow up with a call just to make sure your customer is happy with the work that was done. It was appreciated more than you will probably ever know! 🙏

We had an AC go out around 5 pm yesterday, and Aaron was at my house at 8 am this morning. He was so polite, fast, and explained my repair in a way I could understand. Jessica was so polite and friendly at the office. She was thorough and understood exactly what I needed! Then, she called an hour after Aaron left to be sure our AC was working and that Aaron had done a great job. So appreciate both of them and I happily signed up for 2x a year maintenance service to have them continue caring for our units. HIGHLY RECOMMEND!!

Outstanding service! Amazing response time and communication, very honest, reliable and reasonable pricing. Cory and his crew installed a new ductless mini split system and did other repairs for the existing system for my rehab project. Cory gave great advices, explained what he did, answered all questions and coordinated with other contractors to get work done properly. Thanks Cory. Will refer Cold Factor to my family and friends for all their AC needs.

We needed an entire new system. They were so quick to come out and give a quote and very friendly and kind about talking with us as we explored many different options. When we finally decided on what would be best for our house they were out two days later and finished everything quickly within a day. Everyone was polite and worked quickly. It was during the quarantine which could have made things more difficult but they did everything they could to follow CDC guidelines and complete their work quickly. It was also a better price than we had expected! We’re very happy with our whole experience.