Cold Factor Heating & Air Services Lewisville

Jason was very helpful while we were in a serious bind with our A/C unit going out last weekend. The company responded immediately on a Saturday morning before the Texas heat was at its hottest and installed a battery-like device to ensure our motor starts/runs more efficiently. Jason recommended an Ecobee over our Honeywell thermostat to better monitor our system's efficiency/air quality so I tried to install it the following weekend. He was responsive to my questions and small troubleshooting to ensure we were up and running along with recommendations on how to best configure our setting after installation. Very pleased with Jason's helpful nature and responsiveness especially during these hot Texas summers when every minute counts.

I was rinsing off my coils and some of the wiring came undone and I had no idea how to wire it back up… on a Sunday… in the middle of a heatwave! Corey had no problem helping me out when I was in a bind. Can’t recommend these guys enough! Thanks again, Corey!

They have always done an amazing job for us. Floyd was our Tech this year, he showed up timely and was quick and efficient preparing my AIr Condition Units for the summer heat! I highly recommend them! Very happy with their professionalism and prices!

I was very impressed with how professional, efficient, and polite the office staff was, and how fast they were able to answer my questions. The technician did an outstanding job, I can't say enough about it. They went the extra mile to get on demand service! I have cold blowing AC on a 87 degree day! Cold Factor made sure we were taken care of!

Thanks Cold Factor Team!!

My AC decided to stop getting cool Monday night. Tuesday morning I called 6 different companies to try to get something booked. Everyone was booked for 1-2 days or more, understandable given how hot its been. Cold Factor originally told me they couldnt do same day but I booked a next day to get on the schedule. About 1 hr later they called with an opening and could have someone by noon same day. Bobby arrived within the window provided and had my AC up and running within an hour. And when I was emailed a copy of the invoice they included pics of readings. Highly recommend and would use again

Great customer service!
Performance is A+. They educated me on how to maintain my HVAC.
I recommend signing up for the Family Membership, they really treat you like family!

Andrew was great at servicing our unit and explaining what was going on. Catherine is great at follow up. Will definitely use again.

Cory and his team did an amazing job with the installation of my new AC system. I'm very pleased with the new unit and it has been a little over a month and a half since installed and I can already see the weekly usage being better than my older system while at the same time keeping my house cooler.
They also added a return for each bedroom significantly improving the air quality in all our bedrooms. Our whole house now feels even with the temperature readings, gone are the hot spots with the front two bedrooms!
Cory, kudos to you and your team for doing what you said you would do and then some :)

Cory is excellent to work with and provides outstanding customer service. If you have any issues within a year of your installing your new units, they come out free of charge. His techs were very professional and did a great job on the install. Also, when I got bids for replacing two HVAC units, Cory provided the best price. My old HVAC company was ripping me off and wanted twice the price of what I paid with Cold Factor. They send email and text reminders of appointments. You can't go wrong using this company.

Justin with Cold Factor came out to my house Thursday and was great! He was very professional, thoroughly checked everything, explained the issue in detail to me and got my AC up and running in no time! Jessica, scheduled the service and was so friendly and accommodating on the phone! Definitely 5 stars and was extremely pleased with Cold Factor! Highly recommend!