Quality Heating & Air Conditioning

Good prices, good customer service and I am just so thankful that I contacted them!! They just fixed my air today and the last person said it needed refrigerant, they came and saw it was my backed up drain and they fixed it and I have air!! After weeks of sweating and fighting this heat, they fixed my air!!! I will definitely use them and recommend them to anyone looking for service!!

If you value your hard earned dollars, do not call this business.
I called them to check my AC unit they did there testing on it said it was low on freon, but they needed there digital gauges so they said they will come out first thing in the morning. Wouldn't answer my calls then they finally showed up at noon. They hooked there gauges up to it and said there's no freon. And before adding some freon he took off the panel to the accumulator suction line (copper pipe) and said there's a leak there. So they cut the pipe to bypass it, so they could charge the system. After he cut it he pulled the pipe and split it at the accumulator said that's bad, going to have to order that part. The lady said I'll call you in 2 hours, i end up calling her 3 hours later no answer. By this time it after hours was like oh well. Call next day she answers and says I'll call you back in 10 mins. She called back and said the past week take 3-5 days.
Day 3: i call and no answer so i leave a voicemail. 2 hours go by and no call back. Didn't want to be a bug. So i waited till day 5.
Day 5: I call no answer leave voicemail. Tell wife to call, the lady tells my wife the carrier said 1-2 more days.
Day 6: We both call no answers.
I call another company to come check it out and said its a scam company's do, but since they cut the line all the oils and Freon has leaked out. Now I'm paying 1200$ to fix what they cut, and recharge the whole system.
Day 8: Still have not received any calls.

The lady will use the word, (high end unit) alot.
And saying it could be the compressor. I truly believe they tampered with my unit.
I will be contacting the BBB.

Awesome place! They came out and did an estimate on my a/c that was freezing over. Determined it needed cleaning. I had them come out after an estimate of $350-$400, when I was quoted $500 by a different company not long before. The guys Dale and Max were very nice and professional. They came in pulled the coils and cleaned them. They put everything back and cleaned up. They treated myself and my family with respect and were very nice to our cats as we run a rescue in our home. Max is allergic to cats and never once complained! I will continue to use their company for my heating and air conditioning needs! The final cost was $375 for them to pull and clean my a/c coils. Very affordable!!

I have been a customer of Quality Heating and Air for almost 30 years. When I needed a new ac unit I gave them a call. Jennifer, Kelly, and Max are the best. They came out quickly and took care of me . They are always polite and respectful, and are honest and don't try to rip you off , do yourself a favor and give these good folks a call.

No professionalism what so ever, they came out today to put on a part, they told us would be in in 14 days that was August 20th. No one called us to let us know the part had came in broke and they had to send it back. Now today they said they would be out between 8:30 am and 9:30 am no one showed up until after we called the office manager, she had to call the technician to call us. He couldn't come out at that time because it was going to rain at 12noon. News Flash it's 2:05 no rain insight!
After arguing with him over the phone, he finally came about 10:45 am. They finished putting my Air Conditioning unit together, but didn't bring enough Freon so they had to go to get more. So I went to look at the work after it was done and notice the 2 pads wasn't put under the unit and the unit it self was sitting a little in the grass. My husband ask if they could put a longer copper wire on there so it wouldn't be on the grass. Technicians stated we take that off and put another one it will cost another 85.00. So they charge extra to do it right the second time? Last I asked the technician how he felt about his Quality of work, he said we gave you a loaner while you waited for the part. I guess I should be grateful for that.

Approximately five years ago I had major issues with my heating/AC unit. It pretty much broke and needed to be replaced. The good folks from Quality Heating & Air Conditioning came to my house right away. After going over my options I decided to completely replace the A/C unit. The very next day Quality Heating and Air came out and got everything replaced. They worked quick and did a very nice job. I was very happy with the service. The unit they recommended and put in was a Goodman Heat Pump 4 ton unit. Now although I was very happy with their response time, service, and work I am very unhappy with the Goodman Heat Pump. Since this unit has been put in it's broken down every year. Last year it broke twice. The parts have always been under warranty but labor is never cheep. The owner or technician always gets out quickly to check the unit and always fixes it quick so that's a good thing. So in summary the company is a good group of guys but Goodman Heat Pumps are nothing but junk.

I want to tell you that I have been back in Killeen for a year now and had rented out our house. I called this company when we got back just to check the ac out. I had a couple of repair bills on the ac during the time we were gone. They came out and for a very reasonable price made sure it was in good working order. Then today I woke up to my house being 80 degrees. I called them in the afternoon when I got back from work and they came right away had the problem fixed within an hour and again very reasonably priced. I cannot afford a new air conditioner at this time and am very grateful that they were able to fix it at an affordable price. I would recommend them to anyone looking for repair or new system.

This is by far the best A.C. company in the area. They show up on time and repair deficiencies in a timely manner. Great customer service and fair prices. I highly recommend!

These guys are great! Even though we compete one of my servicemen hurt his back while working on someones AC.
A quality heating and air tech across the street saw this and came over and helped him complete job. "PURE CLASS". I cant say enough how much we respect Jerry Kirkpatrick and ALL his employees. We are all out here in this heat together trying to take care of customers and he could have just drove off but he chose to help. We wish him and Quality Heating and Air NOTHING but the best.

I Highly recommend this company quick response, quality work My 25 year old A/C give out in the middle of summer. two days later Quality Heating &Air installed the new unit. Thank you so much !