Campbell Appliance Heating And Air Inc

ZERO STARS! The lady who answers the phone doesn't listen she cuts me off mid sentence! She was talking with a mean voice and was talking loudly, Ives never informin that the deposit was non refundable, so I lost four hundred and some dollars. She refused to pass my number to the owner or her boss, I have been requesting to speak with them for almost a year still nothing! My appliance is still not fixed! My family members have had terrible experiences with the same lady, she is not nice at all, even was yelling at my handicapped family member. Wow, is all I can say. Steer clear or lose your money!

Dishonest, cheaters, liars . . . these are the words that describe these people. People WATCH OUT with this company. Please, please, please don't do business with them. On july 26,2014, my mom bought an AC/unit at Campbell Appliances Heating & Air company. It cost her 3,464 dollars. Last Sunday (7/18), the AC unit broke down. Next morning, my mom called the company and they sent a technician. The technician took a quick look at the AC and he came back inside and said that it was the capacitor and that this part was not under the AC warranty. He also said that Campbell not longer sold AC units from the manufacturer Carrier because their customers were having problems with their products warranty, even though their logo is still on Cambells website. He said that it will cost her 398 to replace the capacitor including tax. She had the paperwork they gave her at the time of the AC purchase and she was reading the warranty in the customer manual. We didn't see anything related to the part but he pointed out with his finger and told us that that was the section that applied to the broken part. He walked out with 400.00 cash money that morning. My mom called the manufacturer of the AC (Carrier, Inc.) as soon as the technician was gone because she was very mad at them. They told her that the capacitor was under warranty and that she needed to contact a company approved by them to fix the unit. Campbell's technician lied to my mom. He had to know that this part was cover by the warranty because they were selling Carrier's AC units before. He just wanted to get my mom's money. My mom felt violated, angry and taken advantage of. She put her trust in these people. and now wonders if she even had to buy a brand new unit the first time she used them. Hey, if they were lying now maybe they lied before too. Before my mom contacted Campbell she called a friend that used to work in KISD fixing AC units. He called yesterday afternoon and he told my mom that a capacitor can cost from 15 to 25 dollars and it took the technician from this company less than 15 minutes to install it. Also my mom wanted to keep the broken capacitor, I guess because she had the feeling that something was not right, and he said that for safety issues he couldn't let her keep it. After everything that happened we tired going to their office here in killeen but they no longer have one. after multiple attempts at calling them we finally were answered by a woman named Kelsie who was extremely rude sarcastic and ended up hanging up. She ignored our calls for about an hour until she finally answered. When asked for her supervisors name and number she said that his name was Josh and that the only number to reach him was her line. I just don't want this to happen to anyone else. Ive read multiple bad reviews for this company and i'm upset that they are allowed to continue doing this people.

Came to my house to fix dryer. Told me need heating element to be replaced. Paid half deposit on front did not fix the problem. Told me circuit board is no good need replacing. I felt funny when tech did not do proper diag. their skills. At my business we have lots of different business owner come to service their cars so took garment for test. it was checked out ok by OHM test and Continuity test. I called them and asked them what they did was wrong and their diag about circuit board was suspicious. I called sears to come out and look at appliance there was problem with wire they reconnect the wire and my dryer works. i called them and asked for refund. They are lairs they said how can you have test garment when tech took it with him. Wrong Tech left garment right on counter and we tested it its ok. Refuse to give refund. Dont worry you will hear from me in court.

Kenny was a wonderful technician. He was straight forward and honest. He helped us figure out what was wrong with our refrigerator and freezer when other companies could not. I highly recommend him and his company!!!

It was the start of a hot summer and I needed freon. Campbell Appliance came and did an excellent job. After a week I received a courtesy call to make sure everything was still good. Love the customer service and great attitude, that's hard to find these days!! Thank you Campbell Appliance Heating and Air.

This company was great. My air conditioning went out and they were able to see to me that day. Also the technician that came out was helpful and really nice, due to the fact I was blind sided with the news my whole unit needed to be replaced. I would definetly recommend this company to anyone and I will continue to use them for all my cooling and heating needs!

The service people seemed unreliable. They charged a ton of money on parts and still didn't get it to work. Couldn't diagnose properly and everyday it was something else broken and more parts to replace. I fired them and went elsewhere. In a word, con artists

I had them come out to fix my refrigerator. The tech told me that the part never took the time that the manufacturer says & it would be in in less than 3 business days. I paid $177 which was the deposit (total cost $355).
When I called on the 3rd day I was told that my part would not be in for 3 more days. Afterwards I called Samsung only to find out that the part only costs $74 & that it could have been overnighted for $20 more???? So basically the amount they charged me was mostly service charges & they wouldn't even pay the extra to have it overnighted. Not only is the price ridiculous, but the fact that they wouldn't even have it shipped overnight is crazy. I also notice on here that they only respond to good reviews. I have definately learned a valuable lesson about this company. Save your money & call the manufacturer to order the part yourself first. Total rip off.

Quick response and service when needed! My own experience was very nice, when I called for assistance, I received it very quickly and professionally by the person who answered the phone, then again with the technician, when he came out and for the service call. I am always looking for a great/good service company for the many rentals I have. In my opinion their price for service/repair is reasonable.

When a bad hailstorm in my area damaged the outdoor unit of my heat pump, your company did an analysis of whether to repair or replace. Weighing the options we decided for the replacement, after checking on the insurance. The replacement was done well, and quickly. There were a few minor things to be taken care of, but a technician was always called, and everything was done satisfactorily. Also, the payment terms offered were appreciated.