Campbell Appliance Heating And Air Inc

I had an issue with my ice maker not producing ice on my 2 year old Whirlpool refrigerator. I called Campbell Appliance Heating and Air to make an appointment on Thursday, and they immediately called me back with an appointment Friday morning. The repairman, Kenny, showed up as scheduled and quickly diagnosed the issue. He was very friendly and knowledgeable of the product. He explained the problem and ordered the part that day, and offered me advice on what to do until the part came in. I received a call from the office the following week that my part arrived and they set up an appointment for the same day. Kenny arrived with the part and begin dismantling the fridge carefully, replaced the part, and put everything back as it was. I was very impressed with his cleanliness, professionalism and skill. The price was reasonable and I would definitely recommend Campbells for any appliance repair. Kenny was absolutely great!

Called this company to fix a leaking dishwasher. They sent someone out within a reasonable amount of time. The guy identified the problem and ordered the part and came by a few days later to install the part. However, after installing the part, the dishwasher still leaked. The guy was still in his van on his phone so I was able to get him back inside to look at it again. He said he left out a piece, installed it, but it still leaked. He said he needed to get his appliance guy to come out to look at it, which i thought strange because this is supposed to be an appliance repair place. Several days went by without Campbell calling me so I called them to see what the problem was. They said that technician was no longer working for them and would send another guy out ASAP. A week later, the tech said the previous tech had installed the part backwards, so the new tech installed the exact part in the correct direction and departed. The dishwasher still leaked. I called again and they sent the 2nd tech out to me again and he looked at it and said that the part that he re-installed in the correct direction was too badly damaged by the first install and needed to be replaced. The tech said he would re-order that part and return to install it. That was as of 20 May. Since May 20, today is 15 June, no one has contacted me to fix their mistake and repair the dishwasher that they were paid to repair. Just another shady business to steer clear of.

11/24 technician tells me that the compressor needs to be changed on dishwasher. The part has to be ordered and will take about 5 days 2 weeks later I have to call wait for a day for the office to track down tech and find out what is going on (problem number one...how do they not know what is going on). Oh sorry delay on part (thanks for telling me) tech comes about a week later to install. Oops the part is bad so I have to order a new one...but it’s gonna take another 2 weeks. No sorry you can’t get a refund on 1/2 of part cost that you already paid you MUST wait another 2 weeks or forfeit the 129.00. 3 1/2 weeks later no call no part call the office again...of course they have no idea what is going on and rudely tells me I cannot have a refund of Part cost because they fixed my doshwasher...even though I just explained that I’ve been waiting for 6 weeks for a good part because the last one he came with didn’t work. Once again They have to call me back after they contact the tech to find out what is happening. What happens if the tech quits or gets ill? Too bad you’re fixed office has no clue what is happening, zero communication, supplier that provides bad parts, terrible customer service. Dishwasher still not fixed!!

Supervisor responded to this review (in all caps) that they will fix the dishwasher or give me a refund...so I call the office and request a refund but am advised that they are still going to charge me $129.00 for labor! Seriously? I have went For 2 months without a dishwasher waiting for them to get a working part...tech told me it would be 5 days. Office justifies this by saying tech doesn’t know if the part is on back order So when they found out, nobody bothered to tell me...not once but twice. Supplier sends them a bad part...my problem not theirs . This is seriously the worst customer service I have ever received they take zero accountability, have never apologized and I refuse to give them 129.00 for this nightmare. Awful company...DO NOT USE!!!

No this is the company!!!! That's email not my name. The absolute worst service I have ever received. Never on time for appts. Misdiagnosis and over charge.
Scam Artists
Had my repair done elsewhere same day at much better price.
Go somewhere else!!!!!
I guess that what you would say!!!
No this the right place you charged $79 for someone to make me wait 3 days to come out and do nothing. The. You will not refund my money after having it repaired elsewhere after you tech role me it would cost $400 to replace motor had it done elsewhere for $250. The Lies!

I was absolutely impressed with this company! Kenny, the service technician, walked through each step of the process of repair AND ways to stay aware at homeowner level! Kenny is the star player for this company but I must say I was also surprised by the call center and the promptness of the service. I think they would have had Kenny at my door within the hour if I had asked! This is not a robot, not Kenny, and I am not definitely not getting paid! Call them and ask for Kenny personally! -Robert

I have never seen an appliance company as dishonest as Campbell Appliance.

In Sept. 2015, I called Campbell to fix the ice maker of the fridge in my rental home. The technician went there and told me that the water valve needed to be replaced in order for the ice maker to work. I paid $173 for the water valve to be replace.

Three weeks after the water valve was replaced, I contacted the tenant and asked if the ice maker was working. The tenant told me that it still did not work. I called Campbell, and Campbell sent the technician back.

A few days later, I contacted the tenant again, and the tenant said that the ice maker still didn't work, so I called Campbell again. The representative told me that the ice maker needed to be replaced and I would have to pay $260 to have it replaced. I asked if they would deduct the $173 from it because what they did the first time didn't work. The representative said she didn't think so, but she would ask the technician and call me back.

Campbell never called me back. I decided that I should try to get my money back and find someone more honest. So I called Campbell and asked for a refund. The representative told me that I could not get a refund because the part had been ordered and the work had been performed. I told her that the work performed didn't work because the ice maker was still not working. She kept repeating that the part had been ordered and the work had been performed.

I called the credit card company and disputed the charge. In Campbell's rebuttal, they said: I called them, and they went to the house and found that the water inlet needed to be replaced. They formed the work correctly. I later called them and told them that the ice maker didn't work. They had to charge me again because the ice maker was a separate issue.

Campbell never admitted that when I called them the first time, it was about the ice maker.

In order for me to get my money back, however, the credit card company required a second opinion from a professional. I told them that would put me on unfair ground because I would have to pay someone else to look at it in order for me to get my money back. The credit card company wouldn't listen to me because it's a Visa policy.

So, here I am, after almost half a year and after losing $173, the ice maker still didn't work.

While I am away serving my country, my wife said we had an issue. It was after hours and they came out fix things. The next day our AC went back and they came out again. They said that everything was done and that we needed a new unit. I told my wife that I didn’t feel right about something and to get a second opinion. I spoke to “Kenny “ and I told him that I didn’t want him or his company there because I wasn’t home. He lied and told his GM that I didn’t want them there because of their bad reviews. That was a lie because I never looked at their reviews. I felt that since I was away, they tried to take advantage of my wife and I was right!!!

The second opinion, found several concerning issues. He took pictures of what was left behind in the attic and Kenny, the campbell technician was there several times. found that the panels were left open on coils section. He also reset the panels and taped and screwed the panels back on because he just left it cares-sly. The intent here is we felt that he sabotaged what we called and asked for your company to do. And felt taken advantaged of. I don’t go for that.

As a member of the Military I take integrity and honor very seriously and this company and their employee tried to purposely take advantage of my wife. That is why our LAWYER will be involved from this point on. NEVER USE THIS COMPANY!!!!!!!

And to add....” i find it odd that payment were asked before any services were rendered. To add, the services were overcharged and claimed that the system had a glitch. But when asked by the technician, he replied “we’re charging you 12.5 sales tax versus the 8.25”....then cancelling the service of installing a new system after 8-9 hours later (which is the following morning at approximately 6am) somewhat is an offense to them baffles me by saying a charge of a “restocking fee will occur”.

There was no contract or policy that states any “restocking fee” will occur. You cannot charge me any fee that was never rendered.

As per consumer protection, and the texas general attorney- there is a the 3 day right to cancel a purchase or service.

Absolute trash. We needed a repair on our prep table refrigerator so we call them to have someone to be send in. On the phone call we are told they will call us to let us know when they can send someone in. An hour later, someone came in without the phone call or anything, look at our refrigerator for 5 min and said the compressor is completely broken and need a new one. They slap us with 140$ for the 5 min service that we have no idea we would be paying. We are furious and we would not recommend calling this company for service.

I had A/C issues after hours and called this company. The technicians were not communicative of what they were doing, showed up missing tools, one of the older technicians told my Mexican girlfriend "I don't care what they say about you people, you're alright" and then charged us 495 just to have it break literally a week and a half later. Called them again during regular hours and the charge came to 350. Had the same issue two weeks later, called a different company and they got it fixed for 150 after hours.

Campbell Appliances was great when it came to repairing my refrigerator. The technician was very knowledgeable about his job and knew exactly what was wrong and what to fix. Very reasonably priced and quick to order parts and return for repair. I highly recommend giving them a shot for repairs you may need.

Sean Jones