Campbell Appliance Heating And Air Inc

Technician came out on 18 April 2023, figured what part would be needed and told me that they would get it in and be back on Friday (today the 21st of April 2023). No messages or phone calls. I messaged them asking what time they would be out and was told I wasn't on the schedule. They can't get me in till Tuesday April 25th. I wrote back that I was told it would be today and no reply. I called and Stephen acted like he didn't care that the techs said that because he was the scheduler. Horrible company horrible service and liars. Will not use this company ever again.

If I could give this company less than 1 star I would. The technician came out and looked at my machine and hooked up the his equipment to check the refrigerant/gas. He said my freezer showed it was almost empty. He called someone and within 5 minutes he gave me an invoice for $1700. I would need to pay 1/2 for them to start the work. I said how did you produce an invoice for $1700+ and you didn't check anything else. He said, he doesn't work on these machines but after I put 1/2 down, they would send over the appropriate technician to fix the problem. I felt like they were getting ready to steal money from me so I told him I would send the money in. I had another company come over and he said there was NO LEAK in refrigerant and my machine had the appropriate amount. The new repair person stayed and fixed the problem...the total cost was $352. Campbell Appliance was going to steal my hard earned money from me. If you are thinking about using Campbell Heating and Air, I would recommend that you fixed it yourself with bubble gum and a shoestring. I have asked to speak to management/ownership no one will get me the number or give my number to them. This company would get -5stars from me if it would let me.

Thomas and the crew are great, they go the extra mile to take care of customers. We have been with them for 6 years and will stay with them

They were as slow as molasses to repair my dryer! After they failed to show up or call for our scheduled appointments to finish the repair, I had to continually call and got the run around (good customer service would be them contacting me to make it right). The coupon that I presented was not deducted from my cost. I was also told that they would vacuum out my dryer duct as part of the repair. That was never done. After they left, I had to call them back out because they didn't put the screws back on the back of the dryer. When I dried my clothes, the back would separate from the unit. They made the repair a few months ago and what do you know...the heating coil is out again. IThey are unwilling to help. Just said I was out of luck. Not even to offer a solution or offer to come out to see what may have happened. I absolutely do recommend this company!!

Had ice machine go down at restaurant on holiday weekend. Needed fixed and since the company I normally use was booked up and couldn’t fit me in I went looking on the net. When a couple of my crew members heard I was getting a work order thru campball they told me some pretty bad things and said I shouldn’t. Since I work in the public and have tons of customers I understand the good the bad and the ugly of peoples opinions. Now not only am I out of 5 hours of my time since I had a 4-6:00 repair window and gave up waiting at 9:00, but now I have to pay up to my crew for losing the bets! Have no idea how their service is and I will never know since I will pay someone double their charge to fix the stores issues. That’s multiple stores that have equipment issues frequently. Guess gaining new customers is not a high priority. Their loss, plenty of other companys need business. Go with another company even if you have to pay a little more. I will enjoy telling all my Sunday customers which is a lot, about the bet’s I lost. At least I get to laugh about it tomorrow!

My ac stopped working in the middle of the night. I woke up miserable pouring sweat. I googled for ac repair companies and this company was the first one that came up in the search so I called them. The lady who answered the phone patiently listened to my issue and insured me that she would get a technician to come see about my problem and call me back within an hour. She explained to me the cost for the visit and explained that it would be waived in the cost if the repair was performed by their technicians. I was getting a little impatient as the hour drew near then my phone rung. It was the lady calling me saying that the technicians was on his way and would arrive in the next 15 minutes. The technicians arrived and assessed my problem and fixed it right away. They even showed me what had gone wrong and gave me advice on how to properly take care of my system. In a matter of 45 minutes they had my ac up and running. I give these guys a 5 star rating. Thanks guys and may God continue to bless you and your company.

My home warranty company, Choice, set me up with this company to fix my A/C and told me they would arrive at my house between 12pm-3pm. I got a call from Campbell the day prior to my appointment to tell me a technician would be there between 3pm-5pm. At 6:05pm I called my home warranty company to find out what was going on, I never received a courtesy call to tell me they were running late. I would not have had any issue whatsoever if they called and said they would arrive at 8pm, but when my doorbell rang at 10 minutes after 6pm and it was the technician I instantly realized that they do not understand or comprehend what a courtesy is.
There we 2 technicians, I said hello and let them in and told them I didn’t think they were going to show up and I would have appreciated a call or text. One guy turned around and told me it was not his job to call and let me know they were late that it was the job of the people in the office and that he was not putting up with any attitude. I was totally shocked at his response and aggressive behavior , I asked him what attitude all I did was ask a question!!I told him I understood that he was tired and hot but that I’ve worked in customer service for 33 years and that people really appreciate knowing what is going on, his response was that he did not have time to sit in his vehicle and call anyone, that there where a lot of people with no cool air and that he could just leave, that nobody told me to sit at home and wait for them, that all other companies make you sit at home all day and don’t even tell you when they will arrive, wrong!!!
I have alway had very professional people come do service calls at my home. They give me a time frame of when I should expect them, if the technician is running late they will text or call to let me know, also they will text to let me know they are on their way. I told him that it would probably be best if he did leave. Before he walked out the door he told me that if I thought I could do it better to do it myself
( I’m still confused about that part because if I could fix my own A/C why would I call anyone?)
he added that he didn’t need the money that bad and kept babbling nonsense walking to his car.
The other gentleman did not say a single word,
I actually felt bad for him. If I had read the reviews for this company I would have asked Choice Home Warranty to send someone else.
Every response is defensive, not one single apology or any kind of empathy from whomever is responding to the reviews just excuses. I am a Regional Director of Operations for Hilton and Marriott hotels, my main responsibility is to connect with guests that have had any issues at my properties , to solve their issues and earn their loyalty. So here’s something to think about to whomever is in charge at Campbell. Is this the kind of person that you’re okey with representing your company? Also after reading the reviews, I thank God that that angry and rude technician never had an opportunity to touch my A/C, I’ve would have been in the same boat as most of the other people that have posted reviews for this company.

O PLUS STAR!!!! Please go to YELP and especially the negative BBB reviews as well..... you will be shocked. I was not, because I experienced so much of what I read. Very poor service with no resolve. Appliance still not working four to five visits and almost 400.00 later. It was not even so much the money as the dishonesty and the unprofessional customer service because I was not satisfied with the service. Even the owner is unprofessional ... or at least I was told it was the owner. Very sad to read those reviews because some were almost my exact situation, so I can relate. They kept telling me the weird noises were normal and each time they came out, it got worse. If they would have just admitted that they didn’t know what was wrong, but instead took it apart and stared at the parts until finally throwing it back together and it rattled and shook like crazy. He told me that was normal. I also see a review on this site as well that refers to dishonesty. I had the technician add comments each time I had to sign anything and was told I would get a receipt by email. My comments were apparently erased once he got into his truck. He stated that I was satisfied and my comments were not on the receipt. I was not at any point satisfied with more problems than I started with. This is really sad to me....... I was never offered any type of a refund, or decent apology, but instead very aggressive and rude statements made by technician and owner. She told me I better be glad they didn’t charge me more when I stated the same problem still existed....Wow. So many more complaints about scheduling, warranty, etc, but not enough time or space.
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Owner responded stating that he knew nothing about this. Well, it’s still broken and never too late to make this wrong right if you really mean what you said in your comment. I would really like my money back or my machine fixed.

I set up an appointment w/ them & they didn't show up. I don't know how good they are if you don't show it doesn't matter. They set me up for 2-4 pm. I got a text they were in route at 1:39 pm. I didn't see it & didn't respond until 3:18 pm. I sure would have appreciated a phone call before you wasted my whole day. I have decided to go w/ someone else who hasn't disappointed me yet. Probably not as busy or so successful they can treat potential customers this way. I sure wish I read the reviews prior to even trying these folks. It looks they almost have as many 1 star reviews as 5 star reviews. Not a good quarterback rating guys.

This company was sent through my home warranty company on at first I was happy, Tech came out on June 17th and was friendly and professional, I told him what was going on with my freezer and what the previous company did (that didn't fix the issue) had done. He said a part needed to be replaced the company got the part ordered and same Tech came out. After he replaced the part he went to realign the door and noticed the problem was with the door which he only could tell because the freezer wasn't frozen shut like before(defrosted it). Well he told me that he would look into getting a new door. Called me later and said that the door had been discontinued so my freezer is unfixable. I asked if he would put that in his report and he said yes. Well by the next morning my freezer was frozen shut again. Same Tech came out and said he would write up the report and give it to the office to handle. That was June 28th. After waiting and waiting I callef Campbell appliance to be told the person who handles that is on vacation and no one else can handle this. What company can't handle sending a report to a warrenty company because an employee went on vacation, seriously have a back up person. So I wait and call again on the day said person is to be back im office, for them still to be on vacation. My warrenty company has been calling and requesting the info with no luck. I called Campbell again yesterday to be told that they sent it then to be told by the warranty company today that it wasn't sent. Well here we are a month later still with a broken freezer and now a new company to handle my claim🤦 the office needs to get their act together. The Tech I had was great.