Campbell Appliance Heating And Air Inc

I scheduled a time between 2-4 pm for a technician to come out and look at my dryer. At 3:20 I received a voicemail from the technician who called from a private number asking me to call the main office and confirm my appointment, as he didn't want to come to my house and find that no one is at home. I was working remotely and on another call the moment of his call and couldn't switch over in time. I called the main office 3 times, with the answering service picking up each time and asking me to try back in a minute. On the third attempt they finally took my name and said they would pass on my message that I was home and waiting. That was the last thing I heard.

I took 2 hours out of my day to sit around and wait for technician that didnt show up and for an office that didn't call me back. I won't be following up with them and will look into a different company.

I hired these guys in august and they were out at my house within a couple of hours, the tech charged me almost $500 dollars to replace the compasser, less then 6 weeks later my AC goes out again I call them out again and the same Tech says it's now the fan motor and it would cost $650 to replace, when I told him I could afford that he acted like he was talking to his boss and then said it would only cost $450, I then started getting a little suspicious. Then he said he had to charge me $60 for the visit, he said he didn't have the part on his truck if it was going to be repaired it would have to be tomorrow. So the next day I call another AC company (King heating and cooling out of kempner) the tech comes out from the other company and says it the compasser the same one I just payed almost $500 for to be replaced less then 6 weeks ago went bad and on top of it he only charged me $136 to replace it and he told me the part has a 1 year warranty from the manufacturer when Campbell told me only had a 30 day warranty. I called back Campbell and told them about the whole story and they said there was nothing they could do and refused to refund me the $60 dollars for the bad diagnostic. BEWARE OF THIS COMPANY THEY OVER CHARGE AND ARE UNTRUSTWORTHY!!

Dealing with this company has been a nightmare. I called them to work on my upright freezer five months ago. After 7 visits from a technician and $500 in repairs, they told me my unit was unable to be fixed. They told me they would replace my freezer with a comparable unit, but that was in November, and when I can get hold of them (!), they claim to be waiting on a part to come in. (Or, they cheerfully say, "We are so sorry! We'll look into that and call you back!" and then we never hear from them again.) The people who work for this company are either criminals or completely incompetent; either way, save your time and money and go somewhere else.

I've been waiting for nearly a month for my dryer to be fixed by this company. Their customer service is awful. I NEVER received a call on the status of the repair...from anyone. I would call only to be given the run around. On hold for over 20 mins waiting for a bogus response. The part clearly wasn't ordered when it was supposed to be. Manager's integrity is very questionable. Paid fully in advance only to be reminded that there are no refunds! An overall awful experience! Will never use this company again!!

Dishonest in their communication.
Absolutely no patience.
They gave me a timeframe of 10:00-noon and told me they call to give me a 15-20 min heads up. I received the call telling me the technician was 15-20 mins out depending on traffic at 9:51am. I was down the street dropping off something at my friends house. I hurried home, arriving in my driveway at 10:03. No one was in sight. I unbuckled my kids and went up to the door to find a magnet from Campbell appliance.
Evidently they had come within 12 minutes and left. I promptly called them to let them know I was here only to be informed that the technician had "left the area." He couldn't have possibly been more than three minutes away. I informed them that I would not reschedule w them, I wanted the technician to come back. They refused. If you tell someone they have 15-20 mins and you arrive early, you need to wait at least 15 minutes before leaving.
Otherwise you are being dishonest. I was home three minutes after the start of the two hour timeframe they had me scheduled for and they left.

Don't use these people! During my deployment my wife called to have a condensation pump replaced. They couldn't give her a quote on the phone, and the service guy called on route to "diagnose" on the phone. She explained the problem to him he drive up to Killeen from Round rock. when he got there he didn't have the pump with him, called the office manager and got a quote of 840 to replace it. Then called the owner and said the office manager didn't know what she was talking about, It would actually be 550 to replace it. Then despite their advertisement for a free estimate he charged her 40 for the "consult". When she said that was ridiculous since she explained it all on the phone and the same estimate could have been provided free of charge, his said well I asked you on my way. To which she said, what is different from what I said on the phone to what you saw and heard here (she had to explain the problem he was not capable of looking at the system and diagnosing the problem himself.) his rely was, "well you explained it correctly, but the person who wrote up the service order son 'conds. pump replacement' since she put the wrong information on the work order I had to physically come out and diagnose it. so I have to charge you the service fee." She declined repair because of the inflated cost. When she told the repair man she had a cheaper quote that was 3 times less than their quote his retort was " well that's cheap why did you not do that and call us?" The owner, office manager or other supervisor was unavailable to hear her compalints, and did not return her message. Save your self time and money, go with Quality heat and air, they came out within an hour and did it for $135. Talk about taking advantage of a woman whose husband is deployed!!

Thank goodness for kenny. He came 30 minutes after we called. Took him 5 minutes maybe less to diagnose it and repair it. He was very polite and gave sufficient information. Loved his positive energy, turned a bad situation into good. Will definitely use them from now on all because of Kenny. Will request him from now on.

Maintenance service is done halfway; last year on semiannual maintenance check everything was supposedly good, then my heating unit was acting up and when I call back they found mildew and some other stuff. The answered was, sorry I didn't catch up that when I came. They charged $8,000 for a unit that cost $4k. And unless they see the secondary line dripping they don't clean up the draining line. HALF JOB

These guys love showing up and charging a service fee and not actually doing anything. Or to be fair, it may not be the technicians, who seem nice (but in a condescending snide fake way)... it could just be the lady on the phone. These guys won't even talk to you when you call. The secretary will not tell them what is wrong before they show up, so that they can show up an extra time and charge an extra fee. We had a broken hinge on our walk-in cooler and it caused the coolant to either run low, or perhaps it needs to starting components. I don't know which because even though I paid for a service call... the guy basically showed up and didn't even know our hinge was busted (secretary wouldn't deliver hte message). He noticed the compressor but (duh!) we can't just fix the compressor if the door doesn't seal! So we told them we already ordered the hinge (which we would have ordered through them if they would even get on the phone wiht us) and we should address the coolant after the door will actually close. The tech said he could come back within 14 days for free so it'd probably need to be charged, but when we called; no dice. She said "but it says your husband will replace the hinge himself" and wouldn't send them back out to check the compressor. They literally show up and do nothing and charge us. I'm sick of it. THis is the second time. THe first time it was my oven. I told them what my landlord said was wrong with it (a clogged tube). They didn't listen to me and said it was a $400 part... replaced it then it still didn't work. I said "well wouldn't that tube be cheaper?" "Aw, it'd probably be around the same price..." Come on, it's obvious they are scoundrels. They said they needed to order the tube and would be back, supposedly I told them nevermind according to the tech this time, but what I remember is them just never showing back up. I never got charged for the $400 part (I guess they took it back) but I also paid a service charge that time too. So basically 2 times I've paid them to show up and do NOTHING. What should happen is this: They actually need to know the problem BEFORE they show up. They need to communicate via phone wiht the owner, and LISTEN to wht the owner says. They need to come with any possibly needed parts they have on hand, and actually try to fix it in one shot. If they do need to order stuff and come back, they should do what EVERY OTHER COMPANY DOES, and credit the diagnosis toward the labor. Do this and maybe your reviews won't suck so bad. smh

I trusted that the guy knew what he was doing. He charged me 354.95 (over two visits) and told me that the compressor was completely blown and it would be cheaper for me to buy a new system. He tried to charge me 5629.00 for this, and even offered financing options.

I called a second opinion and they found the breaker was blown, 15 dollar repair that i did myself, and the part that the other guy installed was blown, so i had to pay the second opinion only 89.99 for the part.