Pepper Air Conditioning & Heating

This company is very good at what they do and customer service is great.

Very professional and took their time to make sure everything was in proper order with a newer built house. Will continue to use this company

I've used Pepper Air Conditioning two separate times. The first time our air conditioning downstairs just stopped. I called and scheduled an appointment for the next day but by then it had started working again. The tech went ahead and checked it out but said he couldn't find anything wrong with it and if it starts to act up again, call them out and there won't be a charge for the trip. Fair enough. Problem was it never did. I called them at the beginning of the next summer and asked if I could use that credit to get a checkup done. They told me too much time had passed and that it would now be a full service call. Fast forward to a year later. In finishing out our upstairs, I decide to have our 2nd unit inspected and ready before turning it on. I specifically asked for an all around checkup. The tech came out and tested the unit and turned on the air conditioner to show me it was working. I never asked about the heat and assumed it would be good as well since he checked it out. After all, it was summer and 100+ upstairs. When a cold front blew in, I tried to turn on the heater and it didn't work. I called Pepper the next day and explained that I had the Tech out for an overall checkup and that the heater didn't work and I would like them to come out and fix it. The response I received was that in the summer they only do A/C checkups and in order to do a winter checkup, I would have to wait till the outside and inside temp of my house are 65 degrees or below. Really?? That makes NO sense to me at all. I hang up the phone and call Bart's Heating and Air. They confirm that they should be able to test and get my heater working WITHOUT it having to be 65 degrees. They come out and within 15 minutes, determine it's the thermostat and replace it for me. Your mileage may vary with them but my two experiences left me wishing I had went with someone else.

The Pepper A/C were easy going and knowledgeable.
They even cleaned up after themselves :)

Best HVAC company ever! They are super reasonable and are always on time! They are business professionals!

Great service. As always

Love Pepper Air! Good honest folks even the boss man comes out to help trouble shoot and get in the hot attic when needed!! So thankful for these folks!! Make sure you offer water or a fan or cold rags yall it’s hot out there!!

We had an emergency hvac repair. Pepper came out early morning and had the heat on by the opening of business. Excellent, knowledgeable, honest service.

Their charge is suppose to be $75 per hour including diagnostics. Which they charged me, then another $187.50 for checking it out, to tell me my breaker is bad and he can’t fix it, he’s not a electrician.30 mins there and $262.50 later it’s still not fixed. These people are crooks and should be in jail.

On time ,excellent service will use the next time we need our a/c repaired.