We have worked with them for 20 years,ever since I moved to the area. Consistently good service and they take the time to explain options and the why for options suggested. I would recommend them to anyone.
What can I say well let's see first I was told the service call would be 79.00 ok then when the guy got here I felt like he did not know what he was doing said he could not replicate the problem I was explaining to him then you tell me I needed a capacitor ok so when he was done I got charged 178.00 for the service call & 262.50 for a 10.00 part so total bill was 462.16 for him to not fix my a/c thank you very much so I had to call someone else out who did not try to replicate the problem but figured out what was wrong with it within the first 10 minutes so needless to say I will not be using pepper again unless they get people who actually know what they are doing I don't have money to throw away
PEPPERS does not back their work or product. They installed a $7000 system in our home, for a part of our house that gets little use. It probably ran for less than 25 hours in over a year. We went to turn it on, and it wouldn’t cool. They charged us $400 to come do a leak detection, and then $200 to come out and see what that test showed. Shocking, the leak was in an outside fitting that they didn’t tighten. So, they conveniently left something in an inferior condition to collect on two service calls, because parts are covered for 10 years but not their labor. Total BS! So if you need someone now, do not trust them. Expensive lesson learned, and that $600 has bought them a lifetime guarantee on this advertisement of their service.
Pepper Air is ALWAYS very professional from Penny who takes the calls to the service repairmen. We use them for our home and our office and wouldn’t dream of using anyone else.
I turned my air conditioning on for the first time Saturday afternoon and discovered, much to my dismay, that it was blowing hot air. I decided to call the local folks, Pepper AC & Heating, because I believe in buying local whenever possible. Granted, the season hasn’t started yet, but the service was exceptional. A friendly office staffer took my call, gave me an accurate time estimate, and the serviceman was here within an hour, repaired some burnt wires that were a consequence of my wiring my Nest thermostat incorrectly, and within an hour I had AC. I still saved money installing my Nest myself because their price was so reasonable! I am delighted with them and pleased to recommend them to anyone with a problem with their climate control system!
Katrina McKinnon Jordan
We have worked with them for 20 years,ever since I moved to the area. Consistently good service and they take the time to explain options and the why for options suggested. I would recommend them to anyone.
Brian Hutcherson
They did a great job John
was very knowledgeable and honest love these guys
Tony Cowell
They installed HVAC system in a timely manner and was very professional I am very happy with their service
Marcella
Pepper has always done a great job repairing my AC units over the last 10 years. Great company and good people!
Pauline Conner
What can I say well let's see first I was told the service call would be 79.00 ok then when the guy got here I felt like he did not know what he was doing said he could not replicate the problem I was explaining to him then you tell me I needed a capacitor ok so when he was done I got charged 178.00 for the service call & 262.50 for a 10.00 part so total bill was 462.16 for him to not fix my a/c thank you very much so I had to call someone else out who did not try to replicate the problem but figured out what was wrong with it within the first 10 minutes so needless to say I will not be using pepper again unless they get people who actually know what they are doing I don't have money to throw away
Craig LaPlant
PEPPERS does not back their work or product. They installed a $7000 system in our home, for a part of our house that gets little use. It probably ran for less than 25 hours in over a year. We went to turn it on, and it wouldn’t cool. They charged us $400 to come do a leak detection, and then $200 to come out and see what that test showed. Shocking, the leak was in an outside fitting that they didn’t tighten. So, they conveniently left something in an inferior condition to collect on two service calls, because parts are covered for 10 years but not their labor. Total BS! So if you need someone now, do not trust them. Expensive lesson learned, and that $600 has bought them a lifetime guarantee on this advertisement of their service.
Dana Johnson
Neil was very prompt, very professional, and tried everything he could to get our unit running again. Great company, definitely recommended.
Kathleen Gilliland
Pepper Air is ALWAYS very professional from Penny who takes the calls to the service repairmen. We use them for our home and our office and wouldn’t dream of using anyone else.
Johnny Havens
They have always responded to me very quickly. I have used them for about 10 years now.
Margie Sullivan
I turned my air conditioning on for the first time Saturday afternoon and discovered, much to my dismay, that it was blowing hot air. I decided to call the local folks, Pepper AC & Heating, because I believe in buying local whenever possible. Granted, the season hasn’t started yet, but the service was exceptional. A friendly office staffer took my call, gave me an accurate time estimate, and the serviceman was here within an hour, repaired some burnt wires that were a consequence of my wiring my Nest thermostat incorrectly, and within an hour I had AC. I still saved money installing my Nest myself because their price was so reasonable! I am delighted with them and pleased to recommend them to anyone with a problem with their climate control system!