Your Air Conditioning Company

Kaleb came by to do a check up on my HVAC as part of my yearly membership. He is friendly and courteous. I appreciate that the technicians take pictures and show me what is happening in the attic. They also ask for brooms to clean up after themselves since a little debris falls on the floor when they head up to the attic.

I only removed one star for tardiness, which I think has more to do with how the company schedules and dispatches its workers, so it isn't Kaleb's fault. My appointment window was 1-5:00. I sat at home all afternoon (and even called to check at 4:30). At 5:15 Kaleb arrived. His service lasted until 7:50.

My AC was installed last year by Your Air and is running well. It just needs some cleaning and I want to install a new return grill. All in all, the service is good, and the products are good. The timing needs work.

Great company to work for! Family owned and operated and the Owner really treats his employees like family. Also love that they support Susan G. Komen breast cancer foundation, and most of the office team and management are women, as well!

The Rep Cold called me, (Christine) she offered AC & Heating maintenance at $69 if I would book nxt day I would get $10 off. I told her I work 12hr days and asked ifI could get the discount on my following day off. She promised to ask mgnt & call bk. She never called bk on on the Appt. day scheduled I wasn't anticipating a Rep to come to the home because nobody called back, no call before the appt and we had Unfinished business. A tech came to the house Outside of the window of time Again No communication before & I told him I wasn't sure if we had a c/f app. I also indicated if he called office & let them know of Customers concerns, I would Still be willing at Discounted price. I was DENIED. I told the tech I'd pass on the service because it was Unprofessionally handled. I didn't like Poor Communication or No communication. I was told the Owner was Joe and I called to ask for him but he lives out of State. I told the lady in the office I wasn't pleased & why didn't She handle the situation before tech lft the premises. Anyway Never got any offer to return at discounted rate or any customer satisfaction. I only hope owner reads this review

I've been loyal customer for several years. Great service, professional and courteous support. Special thanks to field technician James and manager Eric for after hour work. James took his time after business hours to follow up the work he completed and make sure my unit was in good condition. It gave me a piece of mind that my family was in trust worthy company and their employees that cares. Much gratitude and appreciation for all the support. Thank you James!!

I really enjoyed my experience with Your Air Conditioning Company. They were the only ones to follow up with me to ensure if I was interested and also provided me a special that I could take advantage of. Oscar, the service professional, was very patient, personable, professional and honest. I appreciate the time he spent to ensure my questions were answered. I felt at ease with him and didn't feel like he was rushing. He built a really good rapport with me as well. He called before arriving at the house and he went over everything on the invoice with me. He didn't try to sell me on things I didn't need, but did provide information on different items that may interest me or that I should be aware of. I will be calling on them again for my AC/Heating needs and will be referring others to them. I advise you to do the same.

We found out that our air conditioning unit had gone out on a Friday evening after hours in July. The team at Your Air Conditioning Service was phenomenal. The office consultant was knowledgeable and advised us into a short-term solution and they had a technician to us within an hour. The technician (Clint) did a wonderful job of trouble-shooting and fixing our problem. He also walked us through general maintenance for the unit. My wife and I were very worried what the bottom line price was going to be for an emergency after hours call but the bill was very reasonable.

Working with this company was a great experience and they have been added to my phone contacts for any needs we have in the future.

We’ve been using Your Air for two years now and always have had great service. We had them install a new AC system and purchased the maintenance membership. The harsh Houston climate takes a toll on our system but Your Air has always made it out within hours of our initial call. Johnathan is prompt, courteous, and professional. One of the main reasons why we will continue to use Your Air is because they proved to be one of the most ethical AC companies in Houston. They don’t try to over sell the customer. I trust and highly recommend using Your Air.

We called Your Air due to our A/C not working. We were told that the unit was frozen and due to this they were unable to do anything on Saturday April 6, 2019. They were paid for the consult. On Monday April 8, 2019 they replaced the blower wheel motor and installed 5 lbs of R22, and replaced a time delay switch. This took 2 days to get done which we were told it would take one day. We were charged over 14 hundred dollars after we complained of the pricey invoice which we paid in full. We though the A/C was fixed. Nope...we called them again and told them that the A/C wasn't working. On April 30, 2019 another tech came out and stated that the system was low on R22 because it has a major refrigerant leak in the condenser coil and it was unrepairable. REALLY!! Are you serious!! The technician stated that he would get with the owner in regards of a refund since the major leak was obvious per the lbs of R22 that was installed in my unit. I called a different A/C company and they repaired the major leak on the condenser coil of my a/c. This repair was done within the hour. We called the owner of Your Air Joe Cunningham and explained to him that they should have known that the unit had a major leak since they installed 5 lbs of R22. He stated that he will get back to us since he had to speak with the technician. I reminded him of the refund, which he then repeated I will get back to you. We have yet have to hear from the owner, and we still did not receive any type of refund.

Kaleb was a really nice guy. I am not the customer, it's actually my girlfriend who couldn't leave a 2nd review. The only issue is the time it took to finish. Kaleb came here from the SW side to the near Spring area. He took it upon himself to come here first, so that part, I felt was good cust service. However, the scheduling could've been better. He had to come by, then go get the grill for the vent. I understand why he had to, but he shpudlhave been scheduled for a job on the sw side, then north. The window was 1-4, so traffic got him here at 4:05. Scheduling employees better would get a 5star for sure. Kaleb was great though.

I was introduced to Your Air via CenterPoint's FREE cool-saver a/c tune up. I was totally skeptical and thought this was just going to be a bs visit. I was wrong. My system is running like new (cleaned coils and a few other things). The technician was very nice - showed me pics of what needed to be fixed. Didn't try to sell me a new system or anything else that I did not need. He was great and I totally expect to call Your Air when we're ready to upgrade our system. Keep up the good work, guys!