Your Air Conditioning Company

As an employee of Your Air Conditioning co., I can certainly say I am proud to say I work here. I have been more than impressed with the way things are handled, the customer satisfaction, and great rates with service. This is the type of company that is more than happy to help anyone in need of AC service. Making sure everyone is taken care of in a timely manor. No complaints here.

A company known for their transitional phrases; to trick the customer in more unnecessary "out of pocket" expenses. Be careful when choosing a company to come to your home. The bigger companies (franchise) will always do background checks and drug screenings on all their applicants. They have the funds to make sure every employee has been checked out thoroughly. Unlike smaller "Mom & Pop" business which may not fork out the $$'s to check their employees without cause. Your Air does not run Background checks on their employees (truthful knowledge from a previous employee). We are always looking to save a buck, if we are told that our AC system can be fixed with a couple of parts then we feel relieved in the sense that our "Out of Pocket" expense will be minimum (that's what we think). We are usually given a choice to repair/replace parts or buy a new unit
: EXP; New Condenser. Don't be fooled by that "Savings" you think you are making when choosing the part replacement. What they fail to tell you is what caused the part to fail in the first place which will continue to happen again and again. after a few times back out to your home (more $$ out of your pocket) you are now told you need to replace the unit. This means you spent more money (in smaller fractions) then you would have if you had just bought a new outside condenser in the first place. However; the known fact of NO Background checks and drug screening on employees is enough information I need to know to make a wiser decision on whom I would call to have any services needed in my home. My families safety matters more to me than saving a few bucks.

Kaleb was very polite and personable, He arrived on time and kept me informed of all his before and after work. I believe he was concientious
and cared about his work. Thank you Kaleb!

We are going to sue this company. This company is a absolute rip off. They were supposed to clear a line of water from buildup in our unit since water was gushing out of our unit. Instead of the service guy using a vacuum to take out the clog, he pushed the clogged gunk further into the pipe and caused a huge leak in our attic as a result. This is after he spoke to our plumber! The damage now is over 1000 dollars and the owner is saying it's our plumbers fault which is obviously not the case.

A job well done .thanks michael

Hello,
My company CLB Collision located on the North side of Houston called Your Air Conditioning and Heating 1/15/2013 to service our heaters for an upcoming hard freeze. They charged me an initial fee of $198.00 to do a system diagnosis and see what we needed to become compliant because we had a new gas meter installed on our facility.

The first gentleman who came out said that he would do the diagnostics, and get back with us. He did estimate, never left us with a the cost of what it would be to fixed our heaters. The next day, another tech from this company came to us and said it would be an additional $650.00 to just put our units in so called compliance and that was not to include servicing our heaters to make them operational. I was livid when I and my partner found this out. The owner Roger, called me and came by my shop saying that he needed the balance of the monies own form the estimate ($650.00). He then told me that he would do what he could in order to get our furnaces in operating order. He said that he needed some parts and he would return to continue the process of servicing our heaters.

Then Roger told me that he had not worked on these heaters before. I asked him if he could do it. He assured me that he could. Several techs after that came out to our facility to assist in the servicing of our units. They could not get out units wired, or going. In fact, Roger called a man he actually works on the type of furnaces that we have. He came out and said that the heaters needed a control valve and other things.

He told me that he relayed the message of what he found to Roger and more techs came out to our facility again. They could not fix them. Roger told me to get 2 new thermostats from Home Depot, and he would send a tech to come out and install them. He told me a price of somewhere around $200 (more or less) to install them. The tech came out, and installed them and a transformer that was need. Yet the heaters still did not work. The tech came into my office and told me that (He was very sorry, he could not fix my heaters). Roger call me back and said that the tech told him that since my heaters so so old and hard to get parts for we needed to look at installing new heaters. Roger told me that the tech said we one furnace needed ( Heat exchangers, fan motors, control valves).

It would be better to just install new heaters. He gave me a price of around $1700 per unit and that should do the trick to get my shop some heat.

I was doing some snooping myself and I went and turned on one of the new thermostats and walked away. When I returned, the fan motor was blowing! I said I have been lied to.

I made some calls and I was referred to another Company, (Master Mechanical Contractors, Spring Texas). The tech came out, and said all that was wrong with both heaters was that the pilot assemblies needed to be pulled out and cleaned. He blew out both units, cleaned both pilots and turned on the gas. Both units fired up and are work working properly for less that $400.

I am going to the Lic board of Texas and the BBB to file a complaint for bad service, poor diagnostics and flat out lies about our heater.

Being a local business owner as well in this community who serves the public, I will never refer anyone to Your Air Conditioning.

Warren Griffin
CLB Collision Inc.

*BEWARE* YOU HAD BETTER FIND A BETTER COMPANY** I too had worked at Yourair for a short while while waiting for my business tax certificate to come in. In my opinion the company is a scam. They telemarket homes in certain areas. Make promises they don't intent to keep, prey on the old and less knowledgeable about ac services, and offer specials but the techs told me they seldom even carry the needed items/PART on their trucks to honor the "Specials". Its just a sales gimmick for them to get their foot in your door!. The owner has a bedroom in his ghetto area warehouse (near Veterans Memorial) LOL. This guy spends a lot of time attacking anyone who speaks the truth about his company-see other reviews.

Eddie is excellent and very professional

Jason R. was very nice, professional and courteous. He took time to answer my questions, explained to me different things about my system and didn't mind me looking at what he was doing. Highly recommend this company and Jason R.

Your Air has serviced my a/c for years. They are very professional, reasonably priced and never leaving me hanging... Quick to service my equipment. Thank you to Colleen and Joe for your help with keeping me and my family cool!!!