Efficient Air Inc

We had an ac installed from mid county air conditioning and heating a year and a half ago and right after Christmas it went out and the company refused to give us any type of help and mind you we had been trying to get in contact with them for months to get them to fix the issues we had been having with it for over 7-8 months before our warranty went out. We called efficient air they were nice they were courteous sent someone out to my house that day Bryon come out and was super nice and very helpful and answered all the questions we had! The people they had come out to install were very nice and made sure everything was working properly and correctly before leaving they were kind and respectful. I will continue to use efficient for all my ac and heating!

Exceptional Service and Professionalism by Efficient Air!

I recently had an amazing experience with Efficient Air and I couldn't be happier. The representative displayed remarkable qualities that made the entire process seamless and professional.

First and foremost, I was impressed by the representative's patience. Chad took the time to listen attentively to our concerns and answered all our questions with clarity and expertise. His patient and calm approach made me us feeling valued and heard as a customer.

Moreover, the representative's kindness and friendliness were truly commendable. Chad had a warm and welcoming demeanor, very professional, and created a comfortable environment throughout our interaction. His genuine care and willingness to assist us went above and beyond my expectations.
I would recommend this company to everyone I know, thank you!

Aaron Jones came out on yesterday to give us an estimate on a new air conditioning replacement. He was very professional and didn’t give up on assisting us getting what we needed done. The guys were on time early this morning and I mean almost beat me getting out of bed by less then an hour they was very fast with the installment and by the grace of God, I am in a cool house with a brand new air-conditioning unit inside and out. This company is very very professional and fast . If anyone need an air conditioning replacement ….I recommend you use Efficient Air ,air conditioning and heating company ‼️‼️‼️‼️

Efficient Air was at my house for HVAC install two days ago. The air remains unbalanced, and they broke my garage door. I attempted to call multiple times and left messages with no response. Chad, the person who brokered the deal claimed to help but he appears to be just the middle man. This morning, I was finally able to get a hold of someone, and she asked me to submit photos. As one can imagine, I am furious.

We purchased two new units in May 2020. Have had maintenance done as advised twice a year. Always told there was a Freon leak but they could not find it. In March 2023 technician said there is a leak in the coil and it is under warranty so it can be replaced. We had to pay $2950 handling charges even though it is a warranty job. That was paid March 22 On March 27 had to pay again because they never submitted my first payment. It is now April 19 and every time I call I am told the part is on back order and they will let me know when it is in. We requested on April 3 that a manager call us—of course no call yet. We get NO INFORMATION on the part that is on order, no response from management so we can discuss this and ask questions. All I ever get to talk to are the people in the call center. My business is in my home and it is too hot to have clients come here. This is totally ridiculous!!

This has been my experience with Efficient Air Houston/ Efficient Air INC whatever their current name they are going by at this time. I hired this company to install a new HVAC System in my home. The work was sloppy. They damaged my closet, left screws to the new unit all over my driveway (Red Flag) the duct pipe hole was cut to where there is jagged pieces of metal sticking up all around the fitting, black splotches of that tar like substance on my wall and ceiling. There’s exposed wires and the gas line is just shoved into the wall… They even scratched my floor.. I’ll never mind the fact they left their trash or cigarette butt in my backyard. The worst part about this is NO ONE has returned my emails, phone calls or text messages- I’m worried if we will even pass code or worse what are we going to do if the system fails? I was promised quality service, I was promised long lasting warranties on parts and Labor, I was promised a long lasting business relationship but at this point, I can’t even get a phone call back.

This place is a huge rip-off. They redid my loan through goodleap and have added an additional amount of money to complete ductwork and have not rendered services. They will not answer my questions or let me speak with the installation manager. They will not set an appointment for the ductwork to be installed. I have contacted my loan servicer, and they are now investigating. Will never use these scammers again! Beware everyone, they are not worth all the trouble.

Mike was great. Thorough the whole way through. Before and after. Great deal too. Really helped when I didn’t think anyone could.

Great service by tech Sammy. He was very quick in diagnosing and explains issue with my hvac unit. Resolved in less than an hour. Would highly recommend this service. Thank you Sammy.

I purchased a condenser from this company May 2020 and have consistently had issues ever since. Initially, my 24 voltage cable was hanging outside of my house. Then, it took days for it to be fixed properly.

Next, the unit wasn’t cooling during Houston’s Summer (2021). I called and was informed no one could come for at least a week… the same day I had Jury Duty. Eventually someone came. It worked for a little while, so I called back because now I needed heat. The unit would not turn on, so my house was freezing. Then, I was told that they weren’t accepting appointments until November. They finally came out to check it out and to satisfy the warranty only for it to not work again last week.

I called yesterday for an appointment and was told that my window would be 11:00AM- 4:00 PM for today. I had a relative go to my house so that the repair could be done. However, when I called a 3:15PM, I was told that my window was 3:00PM-8:00PM. I lost it.

I’ve emailed and asked for a manager each time only to be told there wasn’t anyone else to talk to. As I write, it’s 8:19PM and of course no one showed up. I’ve called the company, but no one answers.

I really regret ever purchasing anything from this company. They are the WORST. My house is still cold and they are not responsive.

Each time I have to reach out for help my experience gets worse.

I’ve read some of these reviews that are good and I’m thinking it’s the workers writing them based on all of my experiences with them. I don’t recommend anyone use this company unless you want to be mad.