Houk Air Conditioning Houston

Houk installed our entire AC system with our builder. We had a dehumidifier installed recently and the team was amazing. I had an existing ecobee 3 thermostat that I wanted to keep using and they worked hard to make sure that worked. They were clean, professional, and work completed quickly and efficiently. I highly recommend Houk for your AC needs.

Houk services the warranty on my Westin home in Jordan Ranch. The technicians are nice and polite enough but the actual service leaves a lot to be desired.
Since moving in in March, there have been persistent humidity, temperature issues, and a musty smell in the stairwell that we paid out of pocket to make sure wasn't mold. They have come out 6 times and the problems still persist. The last guy now thinks that they installed the wrong size cold air return when building but wasn't confident that was the answer to the issues. I emailed a manager there stating my converns but he never contacted me, and been waiting all week for a notification that they are ready to come back out.
Really unhappy.

Jorge, my technician arrived on time and was very thorough. He changed out my dirty old filter and made sure my AC was working correctly. He also washed out the metal cage housing outside to clean it of bugs and dirt so the unit would work efficiently. He is a credit and asset to Houk AC. Very professional.

Absolutely do not use this company.

They installed my air conditioner incorrectly and it has been leaking into my forth bedroom. They never fully processed my payment & when they called to tell me that they refused to talk to me because they had my mothers name on file instead of mine so I had no idea. I missed ONE email about it & had zero voicemails (I checked). They are refusing to fix their work which is now causing damage to my house. I’m pretty sure they’re liable for the damage to my house for their faulty air conditioner. I still haven’t heard back from Paula in two days and this is urgent. My two babies are freezing because we can’t turn on the heat since it’s malfunctioning & Paula has not reached out like she said she woukd.

Houk installed our AC for our new home built by Taylor Morrison. Our upstairs AC has never been able to keep up. We had them out here the first year several times and they made tweaks but ultimately acted like we didn't know what we were talking about and said the AC was fine. One of their employees even rolled his eyes at us. Our AC was 2 years old this April. We are now being told by other AC companies that the unit for our upstairs can't keep up because it is undersized. We have almost 1500 sq ft and only a 2 ton unit. Now we are going to have to buy a new larger unit thanks to this company. Do not use them and if your builder uses them make them get someone else.

Houk has done a great job of reminding me when my service is due under my maintenance contract, and my technician Carlos who came today was very professional and even a few minutes early (which never happens!). They are an easy company to do business with and I would recommend them for all your HVAC needs.

My AC on my new home wasn't working properly. It was cooling downstairs but no air was coming from the vents upstairs. The tech from Houk AC came out looked at the wires and new exactly what was wrong. He explained everything thoroughly to my husband and myself so we were well informed. It was quick and easy and now our AC finally works as it should!!

Daniel showed up on time and was very courteous. He also paid attention to detail as well as making sure they did not leave a mess. I will definitely use this company in the future if my unit needs servicing.

Collin was on time and explained everything to me so I understood what had happened. He also offered several options and helped me decide what would best benefit my family in the long run. Amazing work and we will use this company again.

Horrible craftsmanship. Condensation in the attic.
Update: On August 16, 2019 a technician came and assess my attic units for condensation since I moved in to Lago mar March. This is the third warranty ticket I put in for this same issue. He proceeded to tell me that a manager will contact me on August 19 to discuss possible resolutions and that they will show up at my house on August 22 for a follow visit. NO call on August 19 and NO show August 22!! Horrible horrible company!!

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