Houk Air Conditioning Houston

Jorge was quick to check for issues and yet thorough with his approach. While I requested service for one system he went ahead and checked the other as well. I’m not sure on the need for a maintenance contract, or HOUK scheduling separate visits (and therefore charges), but their technicians are good people and Jorge did more than I asked for.

Called for a thermostat that was completely offline in a 6mo old Westin home. The office scheduled me between 9-1 for the next day. Jorge called to let me know he was on his way and was even slightly early. Wore a mask and was very polite. Identified and fixed the issue within 5-10 minutes. Went into the attic to check the system; I guess just to be thorough since he already fixed the problem. Made a quick recommendation about filters unsolicited, which I was extremely appreciative of. He didn’t have to do that. And was gone a little over 15 mins from the time he arrived.

I called them to review the HVAC system and its balance. They attended the appointment as scheduled, arrived on time, and wearing the proper health safety personal protection. They did a professional work and explained to me the right way to set the thermostats for energy-efficient use. I recommend them for any assistance.

They lack communication if you are waiting on parts and don't keep people updated. When I called them they kept mentioning the cost as if they were implying that I don't have the money to cover the cost!!! FYI I do, it's 2021 single women homeowners got money too!!!! I found someone else to install a whole new ac system. Not by Lennox but by Goodman!!! Which is a better system anyway!!!! If Houk, leave you in limbo like they did me do yourself a favor and find someone else. My new AC guy said that he called Lennox and they said that no one didn't even put a warranty claim on my AC parts that needed to be repaired. Find someone that don't play games and laugh at you when you call them back.

These guys are the absolute best. We are in a new David weekly home and I asked for them to come out and fix something that I thought was a problem but turned out to be nothing… Instead the technician decided to check the entire system and made several adjustments that made our AC system work 100% better! They responded immediately, came out exactly when they said they were supposed to, the tech's were super nice and were super quick… Best A/C company we've ever used.

!!!!!!!!!DO NOT EVER USE THIS COMPANY!!!!!!!!!’
This company installed the ac units for the home I purchased 3 years ago. The day before our warranty was to go out, we called the company bc multiple people in our neighborhood were having issues with their coils being broken. The company comes out, claims everything was fine. Two weeks later (warranty now expired) our home is 80 degrees inside. We call them back, and they said I’m sorry your warranty is expired. So we call a company we trusted to come out and look at our ac unit. Come to find out not only were our coils broken, but they were leaking along with multiple other issues that were apparently pretty major. Per the trusted AC company, this was done purposefully because our warranty was out. I am looking at over $4,000 in repair bills after this company came out. (Keep in mind this was a check up that they were doing)

I’m DISGUSTED with the customer service I received from HOUK AC. This companies “manager” tells me my family sitting in an 80 degree home with a baby is irrelevant and someone will call me on Monday. The woman was so unprofessional, she actually referred to me as “girl” several times on the phone.

Do NOT EVER trust your families safety to this company.

We had a slight issue with air flow at our new home in our master bedroom and we called Houk Air yesterday and they set up an appointment for today. The repair technicians just left and fixed our problem. They were very friendly, knowledgeable and professional. Excellent customer service. I highly recommend Houk Air Conditioning of Houston for any of your air conditioning needs.

Great service! I've had Houk out to repair both my A/C in summer and my gas furnace in winter. When I called, they were able to get servicemen out the same day, and they were thorough, professional, and competent. The first time I used Houk, they were able to find and repair a leak that another service company had completely missed.

The technician arrived early and was very professional and friendly. I have just moved into a new home and needed the air balanced in the master bedroom and bathroom. The technician explained step by step the process and answered every question I had about how to maintain the air quality in my home. Would definitely recommend Houk Air Conditioning and the technician, Carlos Gonzales.

Jorge has been servicing our HVAC unit for almost three years. He is always prompt and very courteous. He does a very complete evaluation of the unit. I appreciate the fact that he is concerned about being neat inside the house. Last spring, in an effort to pull down the attic stairs, the rope broke. He found a replacement and fixed that for me. He does a great job with the HVAC system. I trust him completely in being honest and fair. He goes beyond an ordinary service call.