Houk Air Conditioning Houston

I reached out to the company due to a balancing issue within my home and within 48 hours I had a technician at my door. Eric was the tech sent to my house arriving on time, maintained professionalism, and was eager to address any concerns. The technician permitted me to express my concerns and ensured me that the matter would be resolved. Upon completion of his inspection, the tech informed me of the issue and the method he would use to correct my unit. The fact he was detailed and took the time to inform me of the problem brought a sense of relief. It is always great to encounter individuals with such positive mindsets and love what they do.

Great Customer Service.

Rude customer service and customer service that doesn't listen; not at all responsive.
Used builder warranty service for a new home with HVAC system designed and installed by HOUK. One of the rooms in the home was significantly warmer than the entire home. Requested an air balancing to move air into the warm room. HOUK sent out a technician to measure the temperature (which I was told is standard practice). Technician determined air balancing was needed. Air balancing team was sent out and issue is still not resolved. At the time of the writing of this review, it has been over 3 business days since I was told by customer service that I would be contacted by HOUK. I'm yet to be contacted.
It is now over two months since the first service request was made. There is yet to be a resolution.
Overall waste of my time. Maybe this is an isolated incident, but if I had an option, I will not do business with HOUK.

You better hope your builder doesn't mess up and saddle you to these guys. They're ABSOLUTELY AWFUL to deal with. They don't show up on time, came out to fix something and made it worse, and their customer service person Samantha is rude and incompassionate.

I have received extremely poor service from this company. For over 3wks I have been given the run around on scheduling a crew for AC service at my residence. When a service technician is dispatched he is I equipped to complete any service work which makes the visit pointless. When I call the local service center for escalated support I have often received the option to only leave messages and get the dreaded “someone will follow up with you..” line. No one ever follows up on the end of this business. Imagine being in Texas with 100 degree weather and your AC is not working properly to cool your house and your AC company drags their feet to provide you timely and efficient resolution. Very frustrating. If my AC was not under warranty with this company I would not use them. I will be sharing my experience with my HOA in hopes that my preferred builder drop their partnership with this AC company because they seem to not have a clue about how to manage the daily obligations/resolutions of AC customers.

Driver was riding my tailgate and then came around and cuts me off and flipped me off truck 339

I do not recommend this company at all, we have had issues with our ac and dehumidifier that were all installed by them. Our dehumidifier went out (the part was covered but we had to pay over $500 in labor) when they installed the new one they put in in backwards. We have called them out about 5 times due to a leak that is caused by our ductwork being installed incorrectly and 3 of those times they never showed up, they didn’t even call to say they weren’t coming. We have called many times and were told that someone would be in contact which never happened. Unless you have some form of warranty through them I’d probably use anyone else.

I am giving one star as zero stars is not an option. Houk AC has been unresponsive at best and dishonest at worst. My upstairs A/C was not cooling and I was advised by my builder to contact them. The customer service rep that answered first advised me to change out the air filters or else my warranty would not cover the repairs. I knew my filters were fine, but just to humor them, I went home and confirmed that the filters were clean, and then they scheduled the service. By this time, 2 days had gone by. The technician came out to my home and observed that the compressor was bad, and promised that he would be back the next day to change it out. It took another 4 days before someone came back out, and then proceeded to tell me that there was another part that was broken, and that it would need to be ordered. Fast forward another 3 days and I get a call asking for the best time to schedule my service. We agreed a time, but alas, my nightmare was not yet to end. No one came. When I called back to check on the status of my service order, the representative that answered told me that there was no evidence that my service had been scheduled. When I dared to complain, she proceeded to remind me that I had 2 A/C units in the home, implying that I had no basis to complain at the dismal service, since I had options to keep my family cool. Overall, my experience with Houk can only be described as unfortunate, and their representatives need a lesson in empathy. Terrible!!

Worst AC company that I have ever used. The techs need alot more education when it comes to AC and heating. I know more than they do! When a customer tells them the issue and they appear to be shocked, its time to go elsewhere for certified experienced techs! It took them over one year to fix an issue they caused. Its still not fixed/resolved. Mold and mildew. Condensation from improper installation in the attic on all counts.

The service and visit was not a good experience at all. When the tech came to work on my heating system it was the week we experience the freezing temperatures there I felt they quoted me a higher price than normal. So I call them back and asked for labor price per hour and the would not give me a quote also I told them that I seen a 10% coupon on their website why wasn't I offered it especially when the have the maintenance contract for our entire subdivision with over 700 houses and the said we have to ask for the discount really.

Jorge our technician does a great job! Our system has had some issues, and he had been very careful to figure out what needs to be done to keep our 4 units running perfectly. He is very thoughtful and uses covers over his shoes whenever he is inside the house. I wish all technicians were as well trained, knowledgeable and as pleasant as he is.