Houk Air Conditioning Houston

Randy has done fantastic job to fix my AC water issue. He is very professional and knows exactly where the issue is from. He also educated me the diagnosis basics for AC water issue so I can DIY before I call for technical helps. Randy’s service is at top-notch Level!

Houk Air conditioning is a great company with great customer service . I had Jorge and Collin to come and service my home and they did an excellent and I respect that their knowledge of air conditioning systems. I definitely recommend to anyone out there and would use again!

Houk has done been to my home 30+ Plus times and still hasn’t fixed a single thing. If my home wasn’t under warranty and my builder didn’t use Houk I wouldn’t use them!!

Update one year later!
One year later many many many calls for Houk to come out our A/C is still not fixed. I have dealt with hold issues, high humidity, and leaks through ceiling. Houk still can’t figure out what is wrong why my humidity is so high. They tried saying it was my thermostat reading wrong which I told them I wouldn’t pay for so they changed it free of charge, here I am a week later and it’s still reading the same as the old one. They have done changed so many parts and still don’t know what it is. Whatever you do stay farrrrr farrrrr farrrrr away from this company!!!

We have had people come out twice to figure out what was going on. Both techs were nice and professional and worked quickly. My only negative is the first time they were supposed to come out they called us around 9pm saying he was on his way & we had to reschedule bc that was too late.

The technician was prompt, cordial and extremely complete and diligent. Jorge was informative and discussed his findings and work plan. He showed patients to ensure the job was properly. Very pleased!!

Worst service. They came out Friday afternoon, my A.C. is out because control power to my thermostat is gone. Charged me 85 dollars to come out and let me know that a breaker I already knew about was broken. I had inquired about shimming the drain pan to help it more efficiently drain. Was told that it's normal for water to pool and corrode everything. Next they wanted to charge me 140$ for a 40$ dollar breaker and couldn't gaurentee that would fix the problem, and on top of that I'd have to wait till Monday for their parts department to be able to order amd said it was special order. A.C. supply store had it in stock and was open Saturday. Well never use this company again and strongly reccomend anyone considering using them to do diligent research.

Do not use this company for anything AC/HVAC related. They were our builder's (Westin Homes) subcontractor and they installed our HVAC system so poorly that we ended up with mold growth so bad that our entire downstairs HVAC ducting had to be removed. I have documentation from a mechanical engineer that states Houk AC did such a poor job that they are solely responsible for the mold growth. Their own employee said it was their fault. The damage cost us $50,000 since we had to rip out all the HVAC ducting, cleaned the system, needed mold restoration, new carpet and paint. Of course since the laws in this state are written to protect the builder and their subcontracts there isn't anything we can do but hopefully we can warn others of how poor this company truly is. Don't take my word for it. Check out the pictures which shows little to no sealant, return ducting laying in insulation, mold growth on the return vents, etc.

The company installed our AC unit incorrectly when the house was being built. We've called and requested service multiple times because our line keeps freezing. One "repairman" came out and told my wife that "the heat and cold are on the same system, so it shouldn't freeze up. We called multiple times, for the SAME problem, waited 8 months for a "back-ordered"relay and have now been told that because our warranty has expires, it will cost US $482 to replace something THEIR workers incorrectly installed. The BBB will be notified of Houk's business practices. I even think all the positive reviews are written by their own employees. Also, get your Customer Service on par or get out of the business.

Repairman came out, and fixed my A/C problem in a very short time and was very professional about explaining what the problem was. Houk A/C is a very reputable and professional company. I highly recommend them for A/C and HVAC services.

Both Corey and Stephen were
Very thorough in adjusting my Lenox systems. I appreciated the education and knowledge they shared with me.

I would strongly recommend Houk A/C service.

Thanks
Jesse