Houk Air Conditioning Houston

I would have to say that this is the worst mistake ever made using these people I had them installed a new unit unit went down in about 30 minutes after installation they told me that they have to wait for the warranty part to come in that took them over one month . I told him to swap it out with a new one because it was only in for 30 minutes and they refused and had to wait for warranty I would have to call every day in order to try to find out if the part was there or not I talked to a manager named Chris don’t waste your time talking to him it’s worthless. Do not waste your time using his company or wasting your money. Now I have to deal with them for the next five years for my warranty on my AC unit worst amistake I ever made to try and save $100. Do you have to pay for service from these people you do not get a Customer service for free.I should have read the reviews before huge mistake.Move on to another place

Eric Sr. and Eric Jr. are rockstars!!! They wowed my wife and I with a super fantastic customer experience. They also had an outstanding attitude and demeanor especially for working in the 100+ degree heat. We would highly recommend them and rate them 10/10!!!

This is the kind of work u you.they failed to do the job right the first time and now have created damage to the decking in the attic poor communication I had to tell them that the new part that they installed was leaking and was not working if u want this call them they can help.. DONT WASTE UR TIME POOR SERVICE EVER I WOULD HAVE BEEN BETTER CALL A LOCAL AC COMPANY I USED THEM THINKING BIG COMPANY BETTER WORK LOL BOY WAS I WRONG

They did replace the HVAC motor and never gave me a breakdown of those charges.. I reached out multiple times and it’s been more than 3 months and didn’t got response. Their hourly labor charge is on the higher side and technician took more time than needed. Only reason I took their service is they installed HVAC from the builder and the design is bad where a few of rooms stay colder/hotter than the other rooms. Don’t recommend based on my experience

I am trying to upgrade my thermostat to a Google Nest Smart Learning Thermostat and I need information on the initial wiring setup.

1. I called HOUK to get information on a black wire that is connected to the U1 terminal.
2. Receptionist picks up and would not provide any information on the black wire or U1 Terminal. She advised me to call Honeywell. I protested with her because Honeywell would not know and only the company that did the initial installation would know. She did not care; she provided the phone number for Honeywell Support and refused to ask a technician.
3. I called Honeywell, and they said, the U1 terminal and black wire could be anything, the only one who knows is the company that did the installation (HOUK)
4. I had to involve my builder at this point who directed my message to their supervisors and their dispatch technician.
5. Dispatch technician said the black wire is for the Fresh Air Damper but wasn’t 100% sure when I gave him a picture of the wiring. He said for him to identify what the black wire was for; it would cost $100 for a technician to come out to see where the black wire was going, and it would cost $200 to install the Google Thermostat.
6. I was disappointed and escalated to their supervisor.
7. Their supervisors reviewed and answered all of the questions, including informing me that the Fresh Air Damper would not work with the Google Nest unless an external controller was installed at the furnace.

It took 2 days to get this information. They are getting 3 stars only because of their supervisor. If it wasn’t for him, they would get 1 star.

I would rate higher than 5 star if it was available. They went over and beyond to find a Bluetooth thermostat that works in my hot room at YogaOne Kingwood. They have added sleep and time to my life which makes me a very happy business owner. I highly recommend for your business or home. Every person that I have encountered was so nice and on time! Schedule your appointment today!

Let me help u choose..this place sucks
i have techs lie and say that I canceled appointments because it was too late,who would cancel if they are hot not any sane person i know.I waited all day and then they want to reschedule this is worse company lie after lie and no one not even the manager can get control of the employees dont waste ur time.Poor communications,no respect guest,all lies and if u do use them beacuse ur dumb get a copy of receipt otherwise they don't put notes in the system so they can't remember if they ever been to ur house or notS.o I'm trying to help u dont bother u will regret it.

Had a very unpleasant experience with a customer service agent after the technician was a no-show with a scheduled service call. Once I spoke to someone else, the technician who showed up a few days later was professional and thorough.

I never had such a bad experience in my entire life, like I did with the technicians from this company! This company is the WORST in the world honestly, if I could give -10 stars I would!!! Recently I contacted them for them to fix my AC and the person who answered me was very rude, he sounded drunk!!! So when they came to my house to fix my AC, the technician smelled like beer, and the worst part was that when he finish fixing my AC and left, I found two beer cans outside in my backyard!!!! I got really scared because then I was thinking what if he didn’t do the work right… And apparently he didn’t do the work right , my AC stopped working after a few hours the technician left!!! Worst service! Worst customer service!!! This company is awful!!!

This company is the absolute worst. They train little to none, but make very clear that technicians need to lie and not let homeowners know issues with their systems. Not only that but their technicians and all staff are extremely disrespectful. Randall which is the head of Houk at Houston locations knows very well that techs drink alcohol while on the job. For experience I had a technician come out not to long ago to change my coil upstairs, and the tech smelled strong to alcohol and slurred with his speech, as he left my house he dropped by accident a can of bud light on my driveway, I wish I had the picture to post, but I dont have it at the moment, John who is the service manager forgets his meetings and doesn't care about homeowners and their warranty.