Air Pro AC & Heating

Quick friendly service. Love Denny.

After one of the 2 15 year old ac/heat pump systems died in our 3500 sq ft house, I decided to replace them both with a single high efficiency unit with multiple zones. I got several bids and Mullinix was the second lowest. The first company I went with was unable to get delivery on the unit I was looking for and after waiting over a month, I canceled and went with Mullinix who were able to deliver the same week. The system is working perfectly and the installation looks great. The only issue is that I had asked them to route the ductwork to allow a section of the attic to be used for storage and although they allowed sufficient length in the duct to do so, they did not strap the duct out of the way and they did not clean up the sheet rock dust where they installed the thermostats, probably because they worked from 9 in the morning until 1 am getting the installation done due to its size and complexity.

IMPORTANT UPDATE!!! 11 months after installation, one zone went bad and problem diagnosed as bad air flow sensor and the technician locked all zones open until a replacement became available which he estimated would take 1 to 2 weeks. 3 weeks later still no sensor but we noticed the system was running constantly and called the technician back out. He said the evaporator coil had a slow leak, known problem with that model, and it would be replaced "under warranty". Six weeks later the coil came in (sensor still on back order) and technician replaced the coil... and handed me a bill for $1956.00 for vacuuming the system and replacing the Freon which was "not covered under warranty"... I am highly unimpressed with them at the moment.

Checked new thermostat replaced last year. Works fine.

I had an AC service done by AirPro twice a few months ago. First was for an outside fan replacement which died and the second one was for an air flow controller replacement. Mario did the first job and Cody did the second one. Both were very professional. They explained the situation well as to what cause the failure in my AC system and on how to remedy it. They were able to answer my questions and concerns as well. Regarding their pricing, it was competitive and they seem to use quality parts. I recommend getting the annual maintenance agreement. It includes 2 tune ups, discount on services and waived fees for priority or emergency service calls. I had referred them to my friends because of their good service. Overall I'm satisfied with their professionalism and quality work.

Updates: I had services done today by Travis for a Zone board replacement and heating system safety inspection. He was very professional and very helpful with my concerns. The added service was done the same day.

The technician was courteous, caring, and knowledgeable. I feel I am ready or my furnace is ready for another cold blast IF THE ELECTRIC GRID IN TEXAS WAS FORTIFIED SINCE ITS POOR PERFORMANCE IN 2021. Back on task, Air Pro has sent several well trained and principled techs to me. Keep up the good work, top to bottom, Air Pro!

I have had Air Pro AC for several years since I bought my unit from them. Their employees have always been honest about the condition of my unit and their work. HONESTY goes a long way with me. They always have been professional and under the concerns of their customers. Mr Monroe, has a great business and I am glad I went with their services. NOTHING BUT THE BEST!

Had them come out on a Saturday because my unit blower motor was going out, they stated they had a larger fee to come out on a Saturday and I agreed since i needed it to be fixed. They came out and diagnosed it and Fan Blower Motor was replaced by a universal unit by MARS part#10459. Part online goes for no more than $150 but they insisted on charging me $700 for the unit. For being in the distribution industry I felt that was a bit high but I paid since the work was done. I called today and spoke with the manager Gary and if I could give zero star on his customer service I would. Instead of explaining the value or on why that charge was so high all he said "our price is booked in as is". If you look at the invoice the part cost and labor is not separated so you don't know how much you're paying for their service. To be clear I wasn't looking for a half off price or anything like that, I understand companies are here to make profit but when you mark up a piece 70 points and not explain clearly and not provide proper customer service that's where I draw the line. Would not recommend this company in any future instances.

Been a very satisfied customer for over 20 years. Great company. Consistently excellent service.

I am extremely happy with the professional service I received from this company. They were able to help me come up an more affordable solution to getting my system up and running again. I highly recommend them

Tech was awesome
Did a great job and on time