EMS Heating & Air Conditioning, Inc.

Justin and Horacio were awesome, very personable and professional. I would definitely recommend them.

EMS is professional, attentive, and honest! They truly look out for what is best for your home. We have used them in two different homes for repairs, service calls, and professional advice on our systems. We highly recommend EMS if you are in the surrounding areas.

We have used EMS since we moved to Dallas and highly recommend them.

EMS has been our 'go-to' HVAC service provider for 20 years! Honest, dependable, and they know what they are doing. 5-STAR.

We have used EMS for both service and the installation of new units. They have been nothing but professional, prompt and attentive in all our work with them. Would absolutely recommend them to anyone looking for HVAC help!

Horacio was on time, professional, kind, fair, and did a great job. I have been using EMS's services for years and will continue to do so. It's a challenge to find home care services you can trust so when you do, they are like gold. Thank you EMS!

7/21/22 response : I am an easy going person and take alot. I also believe accountability & integrity matters. What would have been great was a sincere apology for the inconvenience. Statements like "I am sorry you are disappointed with our company" puts it on me and not you. Bottom line is, I received a last minute cancellation/"reschedule" with no explanation, no apology and no follow-up from my call. I NEVER heard from EMS after my July 6th voice message until today and that is because I left a 1 star review. I'm inclined to believe I would have never received a call until Fall maintenance time. Numerous(3 or more) is not honest either. I received 2 phone "calls" TODAY. I checked my messages at lunch and the first "call" at 11:06am was hold music. I figure when I didn't answer, she put it on hold and my cell hung up after the allotted time for a voice message ran out. The second "call" at 11:07am message was "if you can please give me a callback". I was referred to you by a church member. I'll be sure to inform of my disappointment. I get it, you have other customers that give you rave reviews and that matters to you the most. Please don't pretend to call me again, its clear my family doesn't matter. I'm just one household amongst others, right?
7/20/22:I've used EMS Heating and Air Conditioning maybe 3-4 times. I was supposed to have an AC check exactly two weeks ago. I called June 15th for an appointment on July 6th for the 2-4pm time slot. I specifically made the appt that week because I was off and Tues or Wed were the only days available for me. The day of the appointment, I received a call at 1:32pm and the voice message acknowledged that I was scheduled that day for 2-4pm and calling to reschedule and said had the same time slot available for that Friday. I didn't listen to the voice msg till 2:29pm and returned the call confused, slightly upset saying Friday was not good and left my number to call me back. I received no call back that afternoon, the next day or ever. I'M DISAPPOINTED and still upset. There should have been at least an effort to return my call to reschedule another day and/or apologize for the inconvenience. I'm not the one that cancelled at the last moment so why should I have to call again? That truly rubbed me the wrong way.

We love EMS! They installed our unit in 2014 and we have used them since. Highly recommended! Everyone is professional and kind. We really appreciate them!

This has been the worst experience I’ve ever dealt with. 1st they cancelled my appointment with notification, then then they never showed to the 2nd. Appointment. I lost two day of work and still haven’t got the problem fixed. I would never recommend this company to anyone.

I came across EMS Heating & Air Conditioning, INc. as a result of researching a company by similar name EMS Home Services which was provided to me by my home warranty company.

And I am so glad I did! EMS HEATING & AIR CONDITIONING, INC. is the best.

I needed my HVAC serviced and the home warranty company could not get the job done. I spoke to Katie and she was professional and helpful and was able to send someone out the next morning. Horacio, the tech, was also very professional, polite and knowledgeable and did an excellent job of repairing the work and explaining to me what he was doing and why! I ended up getting an annual contract to service the unit and could not be happier.I would highly recommend EMS Heating & Air Conditioning, Inc.