EMS Heating & Air Conditioning, Inc.

These guys were dispatched by my home warranty. The technician showed up three days after we called in when our heat went out. After two days the heat came back on. The next day the technician came out and told my wife that the issue was dirty air filters. Our filters were not dirty enough to block a significant amount of air flow, but we changed the filters out any way since it is such a simple task. During the past two days of extreme cold weather with ice and snow, the heat went out again. My home warranty dispatched these guys again under the same claim number and they said they could not get any one out for two more days. We set an appointment for 8am and I sat here as no one shoed up. When I called, they stated that they did not have a technician in the area for today and I would have to wait another two days to have a technician come out to troubleshoot the issue. I definitely would not recommend these guys to anyone.

We have used EMS for our heating and air conditioning needs for for over 15 years. They have been prompt and professional each and every time they have worked at our house. EMS has maintained old out of date systems, installed new systems, as well as new construction installation. Great to work with.

Horatio has amazing service. He was super polite, very professional, and always made sure I knew exactly what was going on and what he was doing. 10/10! Will be doing business with them again!

Excellent service!!! They were recommended by a close friend, so I called in the morning and they were at my house that afternoon. Horacio was extremely courteous, professional and thoroughly explained the issue. I highly recommend EMS and will definitely use them in the future.

Service was fast, thorough, and friendly. Thank you, Eric and Emilio!

If I could give them zero stars, I would. They came out to repair my outside fan motor that stopped running on my unit. They replaced it, and replaced my freon with a DIFFERENT freon than what my unit takes. The technician assured me that it was the compatible freon. Well, within 24 hours, my system became contaminated. Another technician came out to service my system and verified this, but NEITHER technician gave me ANY documentation, nor did they turn in the required documentation to my home warranty company to get it fixed. EXTREMELY unprofessional. I am disgusted with their service. Luckily, I have recorded all their phone calls and videoed what their technicians did to my unit, for legal documentation purposes. DO NOT do business with these people!

EMS Heating and Air are very professional and reliable!!! Katie and Eric are awesome!!!

They always are immediate in their response and make sure things are done right. Can’t recommend them enough!

I called on a Saturday morning as our upstairs thermoset stopped working. Katie was great and sent out the repair agent within a few hours. EMS is so responsive! to every need. Thanks! Karen

The tech was extremely knowledgeable and professional. Was on time and thorough answering all questions.
Will definitely continue to use EMS.