Kings Aire

They did a good job. Kind of expensive, but thorough in their diagnostics. I guess the bigger companies need more profits to pay for their larger workforce. I get it. But I have received A/C service from smaller companies with better customer service for several hundred dollars less. I will admit, they did a good job and we are comfy and happy; however it came with a premium price. Just remember you get what you pay for so don't go too cheap...

Our 16 year old refrigerated AC unit suddenly failed in June. We received a quick response and the responding technician immediately identified the problem. Once we decided upon new AC units, all involved personnel were thorough, courteous , and mindful of the current COVID-19 safety measures. The appropriate number of staff arrived the day of installation. New equipment was safely installed within a few hours. We highly recommend Kings Aire for any HVAC issues anyone may encounter.

My A/C stopped working on my downstairs unit. Mario came out, checked out the unit, found the problem and fixed. He was a very nice and competent young man who quickly found the problem.

We service our two 🏡 home's with Kings Aire for the last 15 ,20 yrs. Always professional,
On time, quality work and friendly. We have been very happy with Kings Aire. Chris
Is our guy (service tech) he's awesome.

Called to get the pump replaced, David was very polite, professional and knowledgeable. He answered all our questions and fixed our issue without any problems. Service was excellent and pricing is fair. I definitely recommend Kings Aire!

I was very lucky to get a same day appointment when out air quit working. I called several places with no luck. The office staff was very professional and helpful. The technician Mike was great. Found the problem, fixed all in record time. King's Aire will always be the first place I call from now on. We were very impressed

I’ve used King’s Aire in the past and had no problems, the most recent interactions have been disappointing. They did our refrigerated air conversion (the installation was great), the inspection appointment didn’t get scheduled (problem for me), then we had a problem with the newly installed unit, called the service number and were told someone would be out the next morning between 8-12 but no one showed up. Later in the week it was taken care of, BUT 2 missed appointments with the same customer slows me the business is poorly organized. I’ve emailed and called, no response, I don’t write negative reviews often, and never without trying to talk to someone prior to writing something that can affect a business. If you can wait all day without someone showing up on different days then maybe you’d be happy with them, I can’t do that and think businesses should try to be respectful of clients time.

I was having issues with my AC/Heater combo unit. I initially went with another company (not going to name names in this review) due to being able to get a sooner appointment. Their service tech said that the refrigerant was low by 2lbs and that I may have a leak in the system. I initially believed their recommendation. However, after getting the funds to set up the appointment I decided to call Kings Aire for a second opinion. I have known about Kings Aire due to there work on Fort Bliss. The 2 Service Techs Christian and another guy were very professional and weren't out to BS me. After doing their checks they found nothing major wrong with my unit except that the refrigerant was a little bit low but nothing that should affect the operation of the system. That diagnosis saved me quite a bit of money. I have elected to stay with Kings Aire for any HVAC work. I did purchase their annual service agreement which the price is reasonable at $150 for the year. This comes with 2 service checks, one for the Fall and one for the Spring. I wish I would have waited for an appointment with Kings Aire instead of paying another company $95 for them to tell me something that I did not need. Kings Aire service call fee was $75.

I am now a Kings Aire customer for life.

We were in desperate need of a new 7 ton HVAC system to replace a very old unit at our commercial warehouse. I contacted more than 10 AC companies in the El Paso area to request quotes. From my very first interaction with Neto at King's Aire, I immediately knew that we would be in very capable and committed hands. There were some unexpected and very frustrating hiccups along the way (all of them out of Neto's control) but he communicated with us daily and he went above and beyond countless times. In hindsight, I think we could have selected a different company and maybe we could have paid a bit less but the outstanding customer service we received was priceless in my opinion. I highly recommend King's Aire as a company and I would try to get Neto to help you if possible. He will not let you down.

Kings Aire did an amazing job and got my A/C up and running. Their technician Mario was very helpful and knowledgeable.