Cogburn's Heating & Air Conditioning

The Cogburn’s team was very professional and helpful throughout the process of assisting us in evaluating options and installing a new central heating & AC system. I Highly recommend Cogburn’s. Specifically, they replied to my initial call which was after hours just to confirm receipt and to offer help. I was provided with OEM Comparison information, part number, and serial number along with a price quotation. It seems to me that when dealing with AC service providers we are faced with one extreme or the other, a one-man or a mega-operation. Either way these often translate to inconsistency with quality or pricing. Cogburn’s is just right in my view, substantial locally family-owned and operated it’s a “brand” built on best practices and a formal quality program. More than just industry buzz-words and acronyms, which are plentiful to be sure, when your estimate, receipt or warranty includes the name “Cogburn” here in North Central Texas, that name represents more than the initial price for Heating & Air Conditioning equipment. It represents customer service, monitored quality, technical installation and repair teams, technical support teams, Dispatch, Parts, and Purchaing Departments, all of these are behind every price quote or estimate which compete with both the “Ma & Pop” as well as Mega-operations. They do so very well and for this reason our Heating and AC provider is “COGBURNS”.

Recently we updated our Air Conditioning system and The Cogburns Heating and Air were very nice, professional, on time, I can't say enough good things, and then we got a rebate from the Electric Company. Mr Cogburn had sent in the paper work. Again Thank You

The guys at Cogburns were amazing to work with and helped walk us through what we needed to get fixed. They were friendly and polite. Will definitely use them again if needed.

If you VALUE CUSTOMER SERVICE, Cogburns goes above and beyond. They are very responsive and also a good value. They have earned my business to keep me as a Happy customer
Glenna in Krum

Cogburn's technician, Jason, came out to check on a room that wasn't cooling properly. He was able to troubleshoot the issue and resolve it quickly. Afterwards, Pat called and followed up with a satisfaction survey to make sure the service was exemplary and to resolve any issues that I may have had. I highly recommend them; this is a great company that truly cares about it's customers!

Over the last fifteen years I have relied on Cogburn's to keep our AC & heating systems running efficiently. They even came out on a holiday weekend when our AC went out. I recommend their VIP club program, which includes twice a year maintenance and big discounts if you ever need repairs/replacement. I have found Cogburns operates with a high level of integrity & professionalism - a tough find in the the AC industry.

My experience with Cogburns Heating and Air has been stellar. James Cogburn gave excellent customer service and was able to explain everything to that it was completely understandable. We have used Cogburns in our residential and remodels. The integrity and honesty of customer service treatment we received was very important to us. We will use no one else

Quick and professional service. I don't feel like they sell me what I don't need.

Milton was very professional and thorough - Great Service!!!

On 5/16 I had a complete HVAC replacement by Cogburn's and it far exceeded my expectations. I had previously had them service my 16 year old system a couple times and found them to be informative, helpful, and polite. I called the office at the beginning of May telling them of my interest in a consultation for replacement and they scheduled for the owner Byron Cogburn to come out and talk to me.

Byron came out and we sat down for over an hour and talked through everything after he looked at my current system. We talked about pricing and what the entire install would look like and what makes them different from other ac companies. I already knew because I had done my research. At the end he told me he would go back to his office and see what he had in inventory for the best bang for my buck. I wanted a 16 SEER rated unit because the City of Denton will reimburse you through the Green Sense program $600 for getting a system with at least this energy rating installed by a qualified installer as well as you can get a reimbursement on your federal taxes.

Byron came out the next day with a quote for the high end Bryant system that I wanted. The quote was a little more than I initially wanted to spend but I knew it was a good value and you get what you pay for. We agreed and scheduled installation. Afterwards I looked up the model numbers on the air handler and outdoor unit and it added up for me as good value.

The installers and Byron came out on Monday morning and got straight to work. Byron comes out before and after the install to make sure it is executed to his standards and what you and him agree on. The installers were amazing. Very courteous and efficient. They wore shoe covers anytime they were in the house and communicated what they were doing.

It was about a 6 hour install. They worked from beginning till they completed the job without a lunch. Immediately when they were done I could fill a difference in the house. Big thanks to installer Victor. He was awesome. I looked at everything afterwards and it is a thing of beauty.

The Bryant system I got came with a Bryant smart thermostat that hooks to your WiFi and is really easy to use. It can track and report your local weather and provide setting recommendations. It has a full schedule and you can control it from your phone. I had a smart thermostat with my home alarm system and this one is way better. What better thermostat to work with your Bryant system than one made by that company.

Byron came out two days later to check the install. I think this is smart because it gives you time to use it and ask him any questions. He inspected the system and said there were there minor things that needed done. They forgot to put a sticker on the outdoor unit to contact them if anything is done to the unit, put an anchor on one of the outdoor lines, and put a valve on the drain line so you can close it and blow it out with a compressor. I really appreciated this because I did not even notice any of those things and I am mechanically inclined. I installed my own water heater and every other appliance but HVAC is a little out of my wheelhouse.

Another great call out Brittany in the office is extremely helpful. She filled out and prepped everything for your Denton rebate and your equipment registry. I just got my inspection from the city and will have my rebate soon the my monthly utility bill.

All in all it Cogburn's entire experience greatly exceeded my expectations. It is refreshing to make an expensive purchase and then afterwards feel like you would make the choice again ten times over. Especially with how customer service is lacking more and more these days. I initially wanted Cogburn's because of the service and they deliver. You get free two year basic service with the system purchase and I upgraded to the silver. I really feel like I have the piece of mind knowing I have a local family owned company with great installers who will support my HVAC system through the long life of this unit and beyond. Thanks Cogburn's!