North East Air Conditioning Heating & Plumbing Inc.

They scheduled us very promptly; supplied requested information; and three days after the water heater died, we had a new one (up to code!) in place.

Jason, Art and N E Air are very professional in all aspects. I will happily continue to use and refer your company. Thank you.

Rickey M was professional and provided excellent service. Took time to explain what he did. Highly recommended

Staff are always friendly when I call. Many plumbing questions can be answered by Jim, a master plumber on the phone.
We have used North East before and been satisfied. This time, not so much. The installer for the water softener did not seem to know much about the water softener and was unable to answer questions. He left with the water softener in "bypass" mode so our water wasn't even entering the water softener. He also pushed the regenerate button on the unit and it went through the cycle with no water in the unit. According to the instruction manual, the salt should be above the water level. We had 8" of water over our salt. We also had some water spewing out of a hose.
- To their credit, when I called with all the issues, Susan, who answered the phone and Jim the Master Plumber were both very friendly. Jim confirmed that my unit was in bypass mode through some pictures that I emailed them.
They immediately sent out another plumber, who checked out the unit, fixed the air escape so that very little water comes out of it, got it in normal mode and started the regeneration process. We are waiting to see if the salt/water level gets to the appropriate levels after regeneration. If not, I will call and talk to Jim again and believe that he will tell me what to do.

Master plumber is the main problem of the organization. Very unprofessional and incomplete on his practices,and does NOT FOLLOW PLUMBING CODES PER TEXAS PLUMBING COMMISSION GUIDELINES. GET YOUR INVOICE IN WRITING AND APPROVED EVERY STEP OF THE REPAIR. THEY LACK COMMUNICATION AND THE BILL WILL BE HIGHER THEN VERBALLY DISCUSSED. CLEAN OUT INSTALLED $3300.00

They was great and professional, quick to address our questions and give us a quote on our HVAC replacement.

Fantastic service. We had Julian come out and it was the easiest visit. He was professional, efficient and honest. We were impressed with the service and will continue to be customers. Thanks so much!

Always very professional and very thorough in explaining the processes involved during the visit. I have been very pleased through my years of using them for all services they provide. Julian was just excellent! Thank you!

Great company who did not try to oversell anything. Honest and too the point if repairs are needed.

Outstanding service! Quality repair.. quick, efficient, and very professional! The best!