Britton Service Group

Update: We've had our system for 5 months now and are still very pleased.

I highly recommend Nick and Britton Service Group for high quality work. We had a complicated project including some remedial work from a previous remodel. Britton put a lot of work into figuring out the best solution, and my husband and I are very pleased with the result.

I had put a more detailed review on yelp early on. Here it is:
We are very pleased so far. We are planning to get a new system and I like the fact that they carefully consider the particular house and its requirements. We have had AC/heat troubles on and off as long as we've owned this house (16 years) with two different systems, so we are hopeful that this detailed effort will pay off. They highly recommended a heat-load audit by a third party, which we did. We have numerous problems/mismatches with the current system and they are working on a good plan to address this. Of course, I can't give feedback yet on that endeavor. We've had them out for two service calls to keep the current system running in the meantime. For one of those we were not charged in spite of significant effort expended.

Jon Britton is a solid local A/C specialist you can and should call on. He is Cedar Park TX local and runs his own business and its obvious his heart is in it. Our experience was positive throughout; from restoring cool air on the weekend to bringing his friendly crew out to install a new system, everything was great. We thank you Jon Britton for his timely, professional and very reasonably priced services!

Our AC unit went out on a Thursday. On Friday, we called around to almost no results.

Britton Service Group was the only company that were able to see us same day (other companies said they couldn't be out to our house until the following week). Corrine was the sweetest person over the phone and empathized with our need to fix the AC quickly, because of our dogs.

John was able to come out within a couple of hours, diagnose the problem, and fix the problem the following Monday. In other words, John was able to fix the entire problem before most companies offered to even get to our place! In the future, I'll only use Britton Service Group due to their prompt service, flexible schedules, and knowledgeable staff.

Corinne is amazing! Very professional, knowledgeable and so nice. Being new to the area and looking for a long term relationship, I researched a lot of A/C/Heat businesses and it was the best decision going with Britton Service Group. Corinne was very patient with me answering all my many questions on my first call to them and ultimately we became their customer. They are taking wonderful care of us having come out to do a semi-annual of the AC system and most recently a semi-annual of our Heating system. Jon, the Technician is great. On time, actually arrived earlier at my request so I could get on in to work, yet did a thorough check of our furnace system; replacing our attic filter and giving me a Heating Checklist of 28 different General/Gas inspections checked! The A/C/Heat Pump Checklist back in the late summer Jon checked 29 different things, including writing down pertinent Temperatures regarding our Condenser and Evaporator. Britton Service Group is so Caring and Professional. Thank you! A Very Happy Customer.....

Nick was great! Our AC was blowing, but no cool air and it's hot in July. Nick called and was able to come before the scheduled time. He thoroughly checked the AC, explained what he found. Fixed the immediate issue (capacitor). And, made suggestions to improve the AC performance that can be undertaken later (add another return air).
He was patient with all my questions.
And, was dog friendly!
I will definitely call Britton Service Group again!

Can't say enough about how we have been treated by Neal and Corrine and the rest of the Britton Service Group Klan. I had 5 estimates and chose Britton because of Neal's initial visit to our home. There was no doubt he was the most knowledgeable and experienced representative that visited our home. One of the things he immediately recognized was the return air in our home was too small and needed another one added. He also went out of his way and worked with me on running thermostat wires to the new unit as to keep them hidden on the outside of our home. Everything done was profession in every sense of the word. Many Kudos to Neal and Britton Service Group. God bless all.

Britton has been superb to work with---knowledgeable, prompt, courteous, on-time, professional, great communications and HONEST, both the office person and the technician. After a long search, we finally feel like we've found a reputable company we can depend on to be truthful with us. They have certainly earned our trust and future business.

I'd been looking for a good, honest company to service our 12 yr old heat pump. I'd previously contacted 2 other Angie's List "A" companies and all they did was tell me what's "wrong" with the heat pump and try to sell me new high-end systems. They were smooth talkers and I can easily understand how many people could be fooled by them. That's the only reason why I can think of that would explain why they've gotten such good reviews from others.

Since the heat pump seemed to be functioning normally and they couldn't even agree with each other as to what the "problems" were, I decided to contact Britton and am so glad that I didn't fall for those other 2 companies' scams. Not only did the Britton technician tell us that our system is functioning well and needs no repairs, he also told me why the other companies' technicians diagnosis were incorrect.

Britton Service Group has been consistently helpful, communicative, and trustworthy. They have made me feel comfortable as a new homeowner that I am being taken care of and have always answered all of my questions clearly and honestly. I recommend them to anyone who has any AC needs!

We decided to work with Britton Service Group a year ago when the old ac unit suddenly died at our house. They were honest with us about the cost and risk of repair versus replacement and also were very competitive on pricing (got 2 other quotes). The service was awesome and we would highly recommend!

Nick at Britton Service Group has been so great to work with. He's relaxed and confident and super easy to deal with. He always shows up on time and works hard to take care of my HVAC issues (no matter how hot it is up there in my attic!) He is friendly and honest and very thorough.