Britton Service Group

As if often the case, we had our HVAC system decide to stop cooling the house during peak summer time in 2018. We recently had the system serviced and weren't expecting another failure. Yet that didn't stop the compressor for dying late on a Friday evening.

Naturally, I called and e-mailed multiple places. Britton was not only the first to return my VM, but were able to stop by later that evening. Not bad for a weekend.

They quickly diagnosed the compressor had died. They could either check around for an expensive part on Saturday and try to get it replaced. Or just replace the entire HVAC system. Consider the one we had was over 7 years old, a less than reliable brand, and presented multiple failures, I opted for the second option.

That decision was also helped by the fact that they'd be able to install the entire system the very next day, on Saturday. Not to mention it was reasonably priced. Don't get me wrong, it was still a large unexpected expense. But I got a new Carrier system with 10 year warranty that would even save money due to being newer, higher SEER, more efficient, etc.

I should note there was an issue after installation. They forgot to remove some foam material which resulted in poor airflow. The same very knowledgeable technician came on that same day, during the evening, and quickly diagnosed and resolved the issue.

It's been several months since this was installed. AC, Heating, Ventilation, all working perfectly. Highly recommend these folks for your HVAC needs.

Britton Service Group is top notch!! Corrine in the office is always pleasant to speak with and polite. John is willing to go above and beyond. They have earned my business through the value, quality and professionalism they provide.

I had an HVAC unit installed with zoning and fresh air venting capabilities. Now each zone is tightly controlled for maximum comfort while allowing fresh air to circulate thru the house. The process started with and honest and fair quote. The work was professional and the owner was responsive to further adjustment to the system. I would highly recommend Britton Service Group.

I called them to recharge my AC unit with R-410A coolant. Before making the appointment I asked their receptionist whether the price of coolant per lb was the same as I had paid them 11 months ago. She said she didn't know the exact price but assured me that it was in approximately the same price range. Their tech came out promptly, and did the job efficiently. However the coolant price charged was 20% above what I paid earlier.
To be fair, it was still cheaper than quotes I had got from other vendors.

Top Notch service! We had a major issue with an AC over the summer and Britton Service Group fixed the issue then helped us figure out a way to save money on that cost plus become part of their program! We saved and had a service contract to save even more if we had more problems. Great deal for a 10 year old piece of equipment.
Thanks Britton!

We have tried numerous AC service companies in Austin and have never been as satisfied as we are with Britton Service Group. We’ve had emergency type issues come up and they’ve always been able to come out the same day. Others will make you wait days or a week plus for emergency service. You can’t got wrong with Britton! We really appreciate their business!

Great service. Called another company and am still waiting for them to call me back. Britton called me back the same day I requested service and sent a technician within a couple hours. Jon was very informative regarding our system and possible upgrades that may need to be done. Will only call them in the future.

Always prompt and fair pricing. I use them for my rental property as well as my own home. Great service and always takes the time to ensure that the job is complete -- fixed one capacitor on one a/c unit for my house and also ended up checking the other three units' capacitors.

Repair guy arrived in a timely manner. Professional appearance and demeanor and with a very friendly manner. Was extra respectful of property. Used correct covid-19 precautions while he was here. Was very factual with the prognosis of my A/C issues. Performed needed work efficiently. Delivered the bad new in a caring manner. Sent estimates for what needs to get done quickly - they matched my research on the work discussed. Will more than likely use them for the needed work.

I've been working with Britton for a couple of years now for seasonal HVAC checkups. They are always on time, polite, and thorough. I haven't had any major issues with my HVAC systems, so they must be doing something right.