Grainger Industrial Supply

Great looking store but none of the employees know anything in order to help you find parts. They’re about as useful as an autozone employee.

Went in, asked for assistance, directed to another employee that looked in the system and pointed across the store and walked to the back of the store. Extremely poor assistance, definitely a waste of time. DONT'BOTHER....

Not the most friendly or accommodating stores I've been to. I needed gloves for a site visit that NFPA requires me to have for certain circumstances. But, their return policy isn't printed on the receipt. You have to retrieve it from their website.

The insulated gloves I bought I didn't end up needing to use so I tried to return them. The only pair of gloves they had available were a size 10 (X-Large, basically), which is waaay too big. But, I'm apparently less than a month out of their return policy deadline. Their store hours are during my office hours so that made it really challenging to find an opportunity to stop by the store and return them. I just started my new position and now I'm stuck with gloves that are waaay too big and I'll have to purchase again. I'll definitely be looking for a better friendlier way to buy gloves that actually fit.

I am writing this review to give appreciation to George. He have been really helpful to us as we don’t really know what parts to order for our gate’s motor. He has been very accommodating and knowledgeable. Thank you George!

Good selection of stuff. Kind of hot or miss depending on who serves you.

I’ve been a repeat customer of this particular branch for 14 years and they have some of the best customer support staff in the industry. From will calls to walk ins they have you covered. No standing around and waiting for help. If you walk in and there is nobody available to help they are on the radio calling someone from the back. If they don’t have what you’re looking for it’s generally the next day and in your hands by noon.

You guys started accepting EBT now? Just curious since you keep spamming me with your ads and that's the impression I get from them.

Go into store. Someone is behind the express counter for online/phone/mobile orders checking a customer out. Helps the customer pack up his order & tells me ill be right with you. He finishes up and then goes to the customer service side & totally leaves me standing there. Why have an express counter? I could have stood in the customer service line when i first got in instead 3 other people come in & get helped. POOR customer service

Very rude customer service, the girl in front she doesn’t want to help customers find out the part that they needed

Grainger is the hidden gold standard in customer service. I won’t elaborate on the horrible experience I had during the winter storm here in DFW when trying to purchase from Home Depot and Lowes. The phone support staff went above and beyond the call of duty to find me a generator as far away as Waco. The Carrollton and John Carpenter stores were manned by one person to deal with customers. That means a lot to me as a consumer...especially when it was easy for places to shut down. Grainger, you’ve earned a customer for life and will always be my #1. Thank you. My family has some security and i’m able to keep my business online with backup power.