Our fan went out on a Saturday afternoon during a 100 degree Texas August heat wave & Mullinix was able to get to us by 6:30pm. Walter has been busy with all the new students moving on & needing a/c repairs as well, but he came with a smile on his face & a great attitude.
He was extremely helpful & we had our a/c cooling before he left at 9:00pm. I know he had had a long day, but he was more than willing to help out. I appreciate the great customer service we received!
I will definitely recommend them for air conditioning/heating repairs. They have after hours service as well - because you know the air conditioning unit always quits working after hours & never during the normal work week. So I appreciate the availability for after hours service.
Very responsive, very polite and got me back up and going during the heat of a weekend. I’d recommend RM Mullinix to anyone needing A/C or heating needs. My tech, Aaron, was super polite, professional and informative about the repairs being made. Great job!
I’ve been using Mullinex for years now, at my old house they replaced the entire HVAC system and did an awesome job. Today was no different, they had a guy out here within 2 hours of my call and he fixed the issue, had a new filter put in and answered all my questions. Highly recommend this business.
Today was my first experience as a customer of R. M. Mullinix when Shelby performed a semi-annual check up on our two AC systems. I was very pleased and satisfied with his professional and knowledgeable approach to his work. He knew my systems and was very good about taking the time to explain what he would be doing and answering my questions. He was on time, friendly and went about his work and then explained what he had done. There were no surprises.
If they continue to perform like they did today we will be a satisfied customer for a very long time.
We had a really great experience. They did the job we asked for and lined out all the charges clearly that they were going to be doing. They were friendly and helpful and did not push anything on us we couldn’t afford. Will be using them for all our needs in the future.
The technician was very friendly and knowledgeable. Zeroed in on the problem right away (bad capacitor). Had it replaced in ten minutes. While he was here I asked to check the coolant levels. He said it could use some coolant and quoted me a price of $130.00 per pound for coolant. I didn't like the sound of that price, but agreed to having a pound put in. All total, this would put my costs at around $420.00, but when presented with the bill he casually said that he was mistaken and that the price of coolant was $180.00 per pound! This brought my bill to $480.00 dollars after all was said and done. Not happy in the least. Giving them 2 stars was as kind as I could be.
Never left an online review, but was promised $25 if I did. A) Advice to owner if repeat business is desired. Some type of follow-up is needed after service is performed. Existing procedures do not work. B) Billing the client is odd. $95 for a service fee and then $100 more. Total time spent at my house less than one hour, and no tools or equipment was needed.
Honestly, it is not my show, and everyone runs their own business how they see fit, but if you spend X dollars a year on advertising, part of the campaign should include retaining a client.
I called to schedule a check on my A/C unit on Monday AM . I had turned the unit off because I noticed it was dripping non-stop into the pan. The receptionist scheduled an appointment for same day & I was excited when the tech repairman BJ was able to come a few hours sooner. BJ was very polite, proessional & knowledgeable. Thank you so much for providing such wonderful service on these hot summer days. I an very grateful to y'all for your knowledge & the work & service you provide to help keep us cool!
Of course your AC only goes out on a Saturday evening! I first tried to call the original installer but they don't have weekend/late business hours (or at least don't answer the phone). After a quick Google search R.M. Mullinix was the first hit and I am glad they were.
My call was promptly answered (6:48PM!), a few questions were asked about the issue, and the dispatcher let me know he would call right back. Within 5 minutes I got a call back saying the tech would be at my house within an hour and half to fix the problem.
The technician arrived by 7:30 and I can't say enough good things about him. Very professional, immediate diagnosis and repair. He also tested the refrigerant levels, confirmed I wanted them topped off, and baby-sat my unit to confirm it was cooling the house properly. By 9PM my house was already cooling off and he was on his way.
Fantastic service and well priced. I'll be sure to call R.M. Mullinix again should any HVAC issue arise.
Diana Walker
Our fan went out on a Saturday afternoon during a 100 degree Texas August heat wave & Mullinix was able to get to us by 6:30pm. Walter has been busy with all the new students moving on & needing a/c repairs as well, but he came with a smile on his face & a great attitude.
He was extremely helpful & we had our a/c cooling before he left at 9:00pm. I know he had had a long day, but he was more than willing to help out. I appreciate the great customer service we received!
I will definitely recommend them for air conditioning/heating repairs. They have after hours service as well - because you know the air conditioning unit always quits working after hours & never during the normal work week. So I appreciate the availability for after hours service.
Thank you Mullinix!
Donnie Vernon
Very responsive, very polite and got me back up and going during the heat of a weekend. I’d recommend RM Mullinix to anyone needing A/C or heating needs. My tech, Aaron, was super polite, professional and informative about the repairs being made. Great job!
Haley Brumbaugh
I’ve been using Mullinex for years now, at my old house they replaced the entire HVAC system and did an awesome job. Today was no different, they had a guy out here within 2 hours of my call and he fixed the issue, had a new filter put in and answered all my questions. Highly recommend this business.
Don Cooper
Today was my first experience as a customer of R. M. Mullinix when Shelby performed a semi-annual check up on our two AC systems. I was very pleased and satisfied with his professional and knowledgeable approach to his work. He knew my systems and was very good about taking the time to explain what he would be doing and answering my questions. He was on time, friendly and went about his work and then explained what he had done. There were no surprises.
If they continue to perform like they did today we will be a satisfied customer for a very long time.
Ana Birchfield
They are questionable to me not sure if they weren't scamming or over charging elderly people
jessica brown
We had a really great experience. They did the job we asked for and lined out all the charges clearly that they were going to be doing. They were friendly and helpful and did not push anything on us we couldn’t afford. Will be using them for all our needs in the future.
Peter Fuschich
The technician was very friendly and knowledgeable. Zeroed in on the problem right away (bad capacitor). Had it replaced in ten minutes. While he was here I asked to check the coolant levels. He said it could use some coolant and quoted me a price of $130.00 per pound for coolant. I didn't like the sound of that price, but agreed to having a pound put in. All total, this would put my costs at around $420.00, but when presented with the bill he casually said that he was mistaken and that the price of coolant was $180.00 per pound! This brought my bill to $480.00 dollars after all was said and done. Not happy in the least. Giving them 2 stars was as kind as I could be.
John 316
Never left an online review, but was promised $25 if I did. A) Advice to owner if repeat business is desired. Some type of follow-up is needed after service is performed. Existing procedures do not work. B) Billing the client is odd. $95 for a service fee and then $100 more. Total time spent at my house less than one hour, and no tools or equipment was needed.
Honestly, it is not my show, and everyone runs their own business how they see fit, but if you spend X dollars a year on advertising, part of the campaign should include retaining a client.
Let's see if I get my $25 for posting a review!
pam chmelar
I called to schedule a check on my A/C unit on Monday AM . I had turned the unit off because I noticed it was dripping non-stop into the pan. The receptionist scheduled an appointment for same day & I was excited when the tech repairman BJ was able to come a few hours sooner. BJ was very polite, proessional & knowledgeable. Thank you so much for providing such wonderful service on these hot summer days. I an very grateful to y'all for your knowledge & the work & service you provide to help keep us cool!
Pete Huckelba
Of course your AC only goes out on a Saturday evening! I first tried to call the original installer but they don't have weekend/late business hours (or at least don't answer the phone). After a quick Google search R.M. Mullinix was the first hit and I am glad they were.
My call was promptly answered (6:48PM!), a few questions were asked about the issue, and the dispatcher let me know he would call right back. Within 5 minutes I got a call back saying the tech would be at my house within an hour and half to fix the problem.
The technician arrived by 7:30 and I can't say enough good things about him. Very professional, immediate diagnosis and repair. He also tested the refrigerant levels, confirmed I wanted them topped off, and baby-sat my unit to confirm it was cooling the house properly. By 9PM my house was already cooling off and he was on his way.
Fantastic service and well priced. I'll be sure to call R.M. Mullinix again should any HVAC issue arise.