R.M. Mullinix

Had our A/C unit replaced by R.M. Mullinix last summer and they did a great job. Very professional, good with customer service, and they give you lots of options to work with within your budget range. Will continue to use RM for my future AC needs

Last year I gave them 5 stars for a very professional installation and (what appeared on paper to be) an excellent "All Parts and Labor" warranty... until I had to use it when the evaporator coil developed a factory defect and had to be replaced. The WARRANTY repair cost me $2000 because "Freon is not covered and we charge $150 per pound". Looking online, the 410a refrigerant can be purchased for $25 per pound. These guys will price gouge you with a smile...

Tech arrived about 20 minutes past the 2-hr window. Was friendly enough and did a fair job of explaining what he was going to do. After inspecting the system he said everything checked out fine except that the A/C drain line should be cleaned. Offering to “blow “ it out, charged me $118. I had the impression that this was part of the maintenance package I had purchased so was surprised by the added fee and moreover, felt that was pretty expensive for this very simple service. Overall, I think he did a thorough job and was professional in his demeanor.

Great service, I believe there parts priceing need to be checked. Make sure you get a price before repairs are done. I paid $291 for just a blower fan $20 capacitor. I have used them in the past and it was reasonable, don't know what happened. I will not use them anymore.

0 Stars. They told my elderly mother that her unit needed to be replaced and it was going to be $16,000! That's when I stepped in and had a TRUST WORTHY person come look at her unit. The issue was that the capacitor had gone out. There was also a moved a wire on the inside unit so that if she did get a second opinion, it would be a challenge for the tech. Her A/C is up and working now no thanks to them!

The service tech was very nice and efficient. He had to add refrigerant to our AC unit. It is only 3 years old and apparently has a leak.
The people I spoke with on the phone were also very nice.
I am much happier with Mullinix than a previous company we have used and will be using them in the future. Thanks for the great service!

Sonya is absolutely incredible and professional. She knows the products, so efficient and truly cares about customers! So helpful and eager to help people .

Shelby has been the best! Works so hard and extremely talented ! We appreciate all of his help and hard work to keep our family healthy and house safe !

Shelby was my technician...He was very quick on arriving on time( I called at 8AM he was here at 830Am same day) and had my AC up and running cool again in no time. Shelby also had great customer service. He explained everything to me and helped me to make the right choices for my Ac Unit at this time...I'm well pleased with everything this far...🙂

5th time they'll be out since May, and it's currently 84° inside and 91° outside. They advertise open 24 hours, but they stop servicing at 9pm...no emergency repairs. If you call after 9om, you get a live person who takes a messag they won't receive until 8am. So, you have to wait in the 84° house until 8am..no, they are not open 24 hours.

4th calling them...do you think they know what they're doing?

When they installed our unit last year, all was great. Unit is still great. We never got notice of 6-month maintenance, though. I called and set it up for 9:30 this morning. No word from anyone by 11:30. I then called and they checked on technician and said he was "running late" and would soon come. He finally showed after noon.
No problems with unit or actual service, when it finally got done. But totally discourteous to not inform us of the delay. A call would have gone a long way toward customer service.!!!! Too bad it was not considered.