Rich Services Air Conditioning & Electrical

I have had the pleasure of working with Rich Services twice now for my A/C unit. First time was back in April when it wasn't blowing cold air and they came out same day, diagnosed the problem, got a new thermostat put in and serviced my unit. Second time was today and they were called out through my home warranty to do a follow-up service for another company whom did we did not agree with their 5 min diagnoses of our system. Josh from Rich Services showed up first thing this morning, checked my whole unit out from top to bottom, talked with me about the issue and called my home warranty on the spot to get the issue corrected. From the lady at the front office to the service men who come out to your place, Rich Services is absolutely great and I will be requesting them by name through my home warranty company if I ever need anything again!!! Thank you guys!!!

I contacted Rich services about a new AC unit. They were quick to give me an estimate and then schedule the work. The techs showed up on time and did a great job with the install. They were very knowledgeble about the product and cleaned up around them as they worked. I would recommend Rich services for any AC or electrical work.

From the wonderful staff that work the phones to the guys that checked on and installed my AC unit, you made the most unbearable situation bearable. You listen to me complain, cry and vent about the lackadaisical attitude and service I received from my warranty company. The professionalism and personal touch of Carlos and the other young gentlemen (I'm sorry, but I didn't get his name) was just what I needed!! How refreshing to have a company that actually cares about their clients!!!!! I HIGHLY recommend calling Rich's if you have any AC needs. No offense, but I hope I don't have to call you guys again!!!

Fantastic service, extremely professional, knowledgeable, proficient, and understanding. Mr. Josh Heinen called prior to arriving and showed up on time. Great personality and represented Rich Services above standard. I look forward to the installament of both AC Units and services when needed. I will definitely recommend Rich Services to all of my friends and anyone needing AC/Heating Services. I also want to say thank you to Mr. Jerad Rogers for his initial estimate and professionalism as well. Great Company !!!

Keith showed up on time and was able to diagnose the issue almost immediately. The job was completed quickly. He also took the time to educate me on what went wrong, how to check it in the future, and identified lose parts. He also explained how an additional part, that I didn't know I needed, would complete the system. I messed with it for a long time and I'm glad he was able to make quick work of it. I would use this company again in the future.

Top notch Techs, found my A/C problem, offered me options and the fixed the unit on the spot. Total time from call to repair was less than 2 hours. The attitude of this company is what I liked best- it's the old fashioned "Customer First " this country used to have! Good job guys.

The response time was incredible! Our AC stopped working almost at closing time. Sara, the receptionist, assured me that a technician would be here first thing the following morning and he was. At 8:15 am he was here and at 8:25 the problem was fixed. I called the office back as soon as the technician left and thanked Sara for making the appointment as quick as possible and actually stuck to the agreement. Without a doubt I will use this company again!!

I will recommend Rich Services to everyone, they (Josh and Austin) came to troubleshoot my A/C unit and unlike other companies in this area fixed it and saved me lots of money in the process. The 2 employees sent were a wealth of knowledge and integrity and we were well pleased with their work.

Our AC went out and had Rich Services come out and replace the whole unit. Another company had done our first unit and we had a terrible experience with them so we requested someone different. From the initial visit, we were VERY pleased with the knowledge and service that they offered. The guys came out and had both units replaced and running within 8 hours. Not only did they do an awesome job installing the equipment but the even vacuumed and cleaned before they left. We highly recommend Rich Services for any HVAC issues. - Joe from Rockdale, Tx

Used Rich Services for the first time when my AC went out. Service technician was prompt and professional. Diagnosed the problem and then took the time to make sure I understood the problem and my various options to fixing it. Ultimately decided to replace my 20 year old system. The new system was installed the next day. Great service, great techs!