Rivers Reliable Services

When it came to replacing my HVAC system, Rivers Reliable Services did an exceptional job. They were on time, provided a detailed estimate, and their technicians completed the installation within the day. Not to mention, they left my home spotless after the job. I'm absolutely thrilled with their high-quality service!

I had an amazing experience with Rivers Reliable Services when I needed a complete upgrade of my heating and air conditioning units. Their team was punctual, professional, and finished the installation the same day they gave me the estimate. The clean-up was thorough, leaving me with a new HVAC system and no mess to deal with. Truly top-notch service!

The technician from Rivers Reliable Services was truly a professional. He arrived on time, was extremely respectful, and demonstrated great expertise. He not only explained his work but also patiently instructed me on how to operate my new thermostat. I couldn't have asked for a more positive experience.

Rivers Reliable Services impressed me with their punctuality and efficiency. They arrived on schedule, gave an estimate for a full HVAC system replacement, and completed the installation the very same day. The professional technicians were courteous and made sure to leave the workspace spotless. Exceptional service all around!

The quick response from Rivers Reliable Services was nothing short of impressive. Within hours of my call, Mo was at my home, investigating the issue with our system. He not only fixed the problem but also gave me detailed instructions on how to handle it if it reoccurs. The service fee charged was more than fair for the excellent service provided.

The technician from Rivers Reliable Services was not only timely and respectful but also incredibly knowledgeable. He explained each step of the process and even took the time to teach me how to use my new thermostat. It was a fantastic experience from start to finish.

Google made me give 1 star but If I could give much, much less than zero stars I would, the service is extraordinarily terrible, they never answer the phone, 10 messages to 1 return call ratio, they blow off appointments without any calls, and I just found out that the Air Handler Unit that they installed in my attic was installed incorrectly, with old parts, not properly sealed, with gaps in the insulation letting hot air into the unit thus stifling its cooling ability, not up to code without hurricane straps and the unit was not centered on the drip pan meaning that if it leaks it will go directly to the insulation and ceiling causing more issues. On top of that they did not come prepared to install my unit. They did not bring a shopvac, which I let them borrow mine but they lost one of the wheels in the insulation and didn't tell me, they just put it into my garage when they were done and also, I lent them a powerful light (which they did not have one) to help with their work and they took it with them when they left (hard to miss a giant 8x4 inch bright yellow light) and I still haven't heard from them, you'd think they would have known it wasn't theirs and returned it.

Rivers Reliable Services exceeded my expectations in every aspect. Their technicians were punctual, knowledgeable, and efficient, making the entire process a breeze. If you're in search of dependable HVAC solutions, look no further!

Rivers Reliable sent a tech who broke our upstairs split AC unit and claimed there was a problem with the mother board. It was working when he got there and broken when he left. When we finally got them back on the schedule, they left us hanging on FOUR separate occasions. We had appointments to trouble-shoot our HVAC system and they failed to show. They didn’t call and reschedule, they just failed to show. When I called to find out what was going on they were very dismissive. I will not work with them.

It took three visits to finish the job. The wrong part was installed the first time. The second tech did not know what the job was, had to go back for the needed part, couldn't find it, and neglected to let us know that he would not return that day. We waited for hours needlessly. Although the dispatcher who dealt with our phone calls was polite and helpful, communication skills among the techs are sadly lacking.