Rivers Reliable Services

Exceptional work! I had the pleasure of hiring Rivers Reliable Services, and they certainly lived up to their name. The staff was courteous and efficient, always ensuring that my needs were met. If you're looking for a trustworthy company, don't hesitate to give them a call!

They provided a seamless HVAC installation in my home, and their customer service was second to none. Their team was prompt, courteous, and professional throughout the entire process. Highly recommended!

They exceeded my expectations with their quick response and thorough explanation of their work. Mo arrived at my home within four hours of scheduling, and not only resolved the issue with our system but also provided instructions on how to address it in the future. Their reasonable service fee was a pleasant surprise.

Look no further for HVAC expertise! Rivers Reliable Services delivered exceptional service when I needed a full HVAC system replacement. Their team was prompt, friendly, and highly skilled, ensuring a seamless and hassle-free experience. Highly recommended!

When our A/C stopped producing cold air, Rivers Reliable Services came to the rescue. Mo arrived promptly, diagnosed the problem, and resolved the issue on the same day. His quick action and successful resolution were greatly appreciated during the sweltering heat. We couldn't be happier with their service!

I recently hired Rivers Reliable Services for my heating and cooling needs, and they exceeded all expectations. Their technicians were knowledgeable, friendly, and efficient. For anyone seeking dependable HVAC solutions, this is the company to call!

Part 1 on June 2: In March 2023, Rivers Reliable came out to fix our leaking HVAC ductwork. Incorrectly connected the system and it cracked again; in May 2023, HVAC ductwork came unattached and was pouring cold air into our attic instead of the house. The Rivers Reliable tech has been scheduled to come out 4 times. The first time, they came out unprepared without the supplies after I told the office twice what was wrong with the ductwork, then the second time didn't even make it out and cancelled last second with the claim that their van broke, and now the right supplies were forgotten yet again when we gave up our weekend plans due to “being on their schedule today but they forgot the supplies again.” We have cancelled and had to change plans as an inconvenience three times now plus miss work one day due to waiting on this company. Meanwhile our electric bill is getting jacked WAY up due to all the cold air escaping. How many times is it going to take to just get our ductwork patched back up? Meanwhile, this is having to get fixed again after their company is the one who had to fix it last time too and didn’t do it correctly, It shouldn’t even be needing fixed in the first place. We have given the company 4 chances to come out and fix it, but they either 1) stand you up and don’t show up and have excuses or 2) show up and suddenly realize they “forgot their supplies yet again.” They now have us rescheduled for sometime NEXT week; instead of making us a priority on the calendar since it’s THEIR bad faith and negligence that it wasn’t fixed over 2 weeks ago when originally scheduled. We are living in a warm house in 80-90 degree weather due to them! We tried to get American home shield to let us use another company under them since it’s under our home warranty insurance, but the tech Henry with Rivers Reliable is refusing to give up the work order, so they’re making us suffer instead. I would never have picked to use this company EVER AGAIN after our experience with them in March, and I believe it is so unprofessional and acting in bad faith on their part to not release the work order so that American Home Shield will let us use a different company.

Today, June 7: This is the 4th time your company has stood us up, despite being on the schedule. It’s hard not to believe this isn’t intentional, considering there’s no chance we happened to be the “last appt of each day” all 4 times and then never get your tech out here. Your company never should have been given so many chances to come patch up some ductwork. If it wasn’t for my American Home Shield Plan, I never would have used your company after our first experience with your unprofessionalism, tardiness, and very poor communication. Your company never responded to my previous emails or voicemails and why did we never hear from anyone today as to why someone wasn’t coming at the scheduled time?! And this is the FOURTH time it has occurred? I would seriously like an explanation and to hear from your company, rather than never getting responses with you guys owning up to your character and way you treat customers and their homes. I find it hard to believe your company is even still going with how you have shown your slack and UNRELIABLE reputation time and time again to us. I don’t appreciate that you have ignored all of my emails, voicemails, and texts. Especially considering your tech Henry refused to release the work order to another company so we could have an entirely different, more reputable company to our home.

I hired Rivers Reliable Services for an HVAC replacement, and their expertise was evident from the start. They assessed my needs, provided a fair quote, and executed the job flawlessly. I highly recommend their HVAC services to anyone in need.

A breath of fresh air! Rivers Reliable Services installed a new HVAC system in our home, and we couldn't be happier with the results. Their team was professional, thorough, and left our home as clean as they found it. For all your HVAC needs, Rivers is the way to go!

When it comes to HVAC services, Rivers Reliable Services is a cut above the rest. Their team was professional, efficient, and transparent throughout the installation of my new system.