Precision Greenville Heating & Cooling Inc

I signed up for their spring/ fall service. Larry was scheduled to be here between 8am and 10am. He arrived at 8:10. They actually sent a link to show his location while traveling. I have always found Glympse or whatever app they use, very useful and thought it was great that they use it. It also stated who was coming and their picture. Also a fantastic idea. Some other service companies could take note from this company. Larry was very professional , thorough and answered question and gave recommendations. Very pleased with my experience today.

My AC stopped working and I called Precision. They sent Larry out first thing in the morning. He arrived on time, quickly identified the problem and explained it to us. Larry is great - low key, courteous, experienced and credible. Very helpful with advice and options - no hype or hard sell. Just the facts. The fix was done and reasonably priced. Precision’s responsiveness and dispatch process is first class. I will definitely use them again!

Where do I start..?

Two weeks ago my heating pump was running continuously, and wouldn’t turn off unless I turned off the main breaker. I called precision and they sent out a tech to check out the system. The tech was nice and polite and did get the unit working by rearranging the wires and using one of the good wires for heat. The charge for diagnosing was $380. The tech stated that the wire needed to be replaced from the thermostat to the unit. This is approximately a 25 foot run.

The next day they called with a quote of $580 to replace 25 feet of wire. When I questioned the cost it was explained that parts are really expensive. “I found a 50 foot roll at lowes for $30” this brought the total cost for replacing the wire and diagnosing to $960.

After replacing the wire the tech informed me that the blower motor and relay also needed to be replaced. He said the office would call me the next day to quote me a price.

The next day the office called with a quote of $1,350 to replace the blower and relay. I said that seems a bit high can you give me a break down of parts and labor. The receptionist told me “we can’t do that we just quote flat rates”

I went online and priced the blower motor part number 902993 $349 including the capacitor and all wiring / housing. “New”

I priced the relay 9400-13Q152 “23.99 “new” google those part numbers if you’d like to see for yourself.

Moral of the story they wanted to charge me $1,000 labor for what took me 30 minutes to fix.

I replaced the relay myself and the system works fine. We also tested the motor and it’s at .4 ohms, and working perfectly without replacing it unnecessarily. Total cost: $23.99!!!!

There is a difference in making a reasonable profit, and price gouging/taking advantage of people.

Learned my lesson!

Have been working with precision for two years now for heating and air conditioning. Had to replace my gas furnace and they came in with a great price and quick install. Larry is my technician and he is the best.
Sarah in the office makes you feel like your the only customer they have.
Great Job by the Precision team and David the owner.

We cannot say enough great things about Precision Heating & Cooling and Larry who helped us out! On Sunday evening we noticed that our heat went out. We called Precision Heating & Cooling Inc and Larry was at our house within the hour where he diagnosed that we needed a new HVAC system. We knew this was likely coming as ours was close to 30 years old. Since it was a late Sunday night, they couldn't replace the system that night; thus, Larry drove all the way back to their shop to pick up some heaters for us to use during the night. Larry and John were back the next morning where the spent the day installing our new system. They walked through tests with us to ensure everything was working correctly. They were extremely professional, timely, and did great work! We definitely recommend them!

Precision was great at first. They were always responsive and quickly replaced the air handler and condenser of my heat pump. The air conditioner initially worked very well and had no issues. They continued to tell me that the heat would not work and the thermostat needed to be reprogramed to get the heat to work to "energize the B terminal." Precision came out, took a look, and then wanted me to have my home automation company come out to reprogram the thermostat. So I spent another $50 for a service call to get this done and it STILL didn't work after a reprogram.

I called Precision to tell them it isn't working and rather than offering to come out to check their OWN work they tell me I need a new thermostat (for another $150) and offer to install it (for a fee of course). So I buy a new thermostat and decided to try it myself first and followed the directions EXACTLY. Ended up having the same problem as with the initial thermostat. I call Precision again to notify them of the issue and they want another $139 dollars for a service fee call on TOP of the $6,600 I just spent on a new install.

I decided to go through my home warranty company which was cheaper only to find the the WIRING was the issue from the initial install, NOT the thermostat. This company made ZERO attempt to remedy the situation and wanted more money first before checking their own work. I am thoroughly disappointed and will be brining my business elsewhere.

"[Service, Technician, Timeliness] Larry has been inspecting our units for many years and always reviews with us what he has done, and if there is a problem explains it clearly and makes sure we understand it. Delightful person who cares about his work and seems to take pride is what he does."

12/18/20 - As always Larry did a great job repairing our AC box under our house. Took pictures of before and after and explained what he did. He's areal pro, and has been servicing us for close to the 15 years we've been here

I cannot recommend doing business with this company. Though they've never performed any work on my HVAC system outside of a diagnostic, they were designated to fulfill my home warranty claim.

After the scheduled visit and paying $100.00, our warranty company shipped them a replacement package unit which they refused to install due to monetary disputes with the warranty company. This has left our family without heat for three weeks in the dead of winter.

The owner contacted me to explain the issues they were going through with the warranty company, but it doesn't change the fact they're using clients as leverage in addition to holding shipped goods hostage (legal?) for payment. If they never had intentions of performing the work, they should have declined to arrive in the first place.

According to the woman at their company I spoke to, I was not the only one. The work they perform may be good, I will never know, but this is shady business practice to say the least. If this is the company servicing your warranty, avoid at all costs.

I returned to edit and add that I do not take reviews, good or bad, lightly and this wasn't posted over some simple dispute.

We have had Precision Heating & Cooling maintain our unit for quite a few years. They have saved us money by telling us what maintenance needed to be done to avoid trouble. They have responded quickly and had parts in stock when service was needed. The unit has been serviced at a lower cost then we expected. Knowledgeable service technicians here at Precision Heating & Cooling....if you are looking for a good service company.

The guys were very professional. They answered all of our questions in detail. They were very helpful and knowledgeable. The ladies in the office were also very nice. I can not tell you how pleased we are with Precision. I would not call anyone else. I highly recommend them for a new unit or just a service call. We appreciate all of y’all doing such a great job. Thank you so mich