Petro Home Services

Due to a value accidentally being left on, my 50 gallon propane tank emptied. I called customer service at 4:30pm on a Tuesday and they promptly explained the safety protocol to have the gas lines safety checked for leaks, and the tank refilled and the appliances checked for proper operation. They remained available throughout the process and made an emergency delivery the next day before noon. It should be noted that we do not heat our home with gas, so there wasn't a home heating emergency. Their response and promptness far exceeded my expectations.

I had treble smell coming from oil burner during Massachusetts first winter Noreaster and called Petro. Lorraine or Deb answered my call and said they be out between 2pm-6pm. Steve showed at 2:30pm and assured me of my troubles. He was thorough and welcoming in addressing my concerns. I was glad I called Petro Oil. He had my furnace running in no time. Prompt and respectable oil service providers. Thank you again, Siv

We had an issue with one of our zones. Tech Richard came out and was able to resolve the issue. One of our Nest thermostats was inoperable. I was nervous because he said he didn’t work with Nest units but he was able to figure what the issue was get heat back on in that area. Thanks for Richard being concerned enough to give the extra effort.

I can't seem to find the option for no stars, or negative stars.. so I guess I will have to reluctantly give them one.
By far one of the most incompetent companies that I have ever dealt with in any industry. Viking subcontracted them to come out and fix my dishwasher which is less than 6 months old. Was told replacement part would be in within 2 weeks. 4 weeks later, still haven’t heard anything. Made 7 separate phone calls and 2 emails, all of which I was ensured that a manager would get back to me - which never happened. Finally after a scathing social media message, I finally hear back from someone who says “I’m sorry.. We are no longer handling Viking warranties at this time”. Really???! You sent someone out to my house to look at it, knowing the entire time this was under warranty.. And sometime during then and now, you decide that you no longer wish to handle Viking warranties? On top of that, you don’t return calls / emails to inform me of this. This company is an absolute joke… do yourself a favor and use ANYONE BUT PETRO, they suck!!!!

I've been a customer for many years and have seen this company change hands many times. The service has always been good, but Petro has been the best.

I should have wrote this years ago but I got away from this company as fast possible. I signed a "budget ceiling price plan". It was described as a monthly payment based on my estimated usage. The ceiling price was described as the going market rate. The "ceiling" was a blatant lie as my price was pegged to much higher than the market rate despite oil being down over this period consistently for over a year. This company should rot. I have since completely done away with oil, everyone should.

2 reasons for the service call
AC needed some refrigerant; this was promptlycompleted.
Second reason was no heat/hot water. The tech discovered that a prior visit of ~10 days ago to clean the oil burner by Petro left air in the system shutting down the heating system. Pretty basic error; surprising it could occur.

After being with petro for years, an elderly. Aunt needed to move to assisted living. We needed to sell her home to afford her new living situation. When asking Petro about servicing her oil burner for the sale, I could not get them to budge one inch off a schedule. Not even for an old faithful customer. On top of that I was told that if we sold the house and terminated her fixed price agreement, we would be charged over $400.00. The agreement was going to be up in just over 5 weeks!

To add insult to injury, on the day of the inspection, a representative from Petro comes to the house to inspect the boiler for the buyers. They could come for someone who possibly would be a potential customer, but could not come for an old and faithful customer? In a word, sleazy!

Even better, the inspector and Petro representative both told us the flu needed to be replaced as original installers had not installed correctly and left a key piece out. Can you guess who those original installers were? Yup, you can't make this up! It was Petro. Good job, guys!

The technician was friendly and courteous. It didn't take him long to find the problem. He diagnosed an issue with the thermostatic control and found a slightly corroded connection in the thermostat wires where they connect with the controller unit. I consider that a hidden kind of problem and he was smart enough to investigate and find it.

Great Service! Called early evening to report "no oil", "no heat". Within a few hours, emergency several gallons delivered, burner primed, heat back on, and early next morning = full tank!!! Thank you! (My fault -- forgot to pay the bill.)