National Refrigeration Inc.

Much attention and time was given to all parts for ac maintenance. Service man was very courteous.

Spring checkup of AC. Jarrod was professional. Very friendly and I will 100% continue to use this service! Thank you

Justin (Service Dept) was all of the above! Would recommend!

The three gentleman, Rito, Sean, and Charles, who installed my new furnace and air conditioner were very professional. They took the time to answer all of my questions in a patient and courteous manner. For a while I wasn't sure that they would be able to get some venting into a tight space, but they hung tough and finished the job. These men seemed to be dedicated to doing a good job. I have told some of my friends and neighbors about your company and they are interested in possibly contacting you about servicing them too.
I have a service contract with National and have been having my heating and air conditioner serviced bi-annually. You guys do a great job. Last week, Jarrod serviced my heating system. He was very thorough and did a great job. I had a few questions for him and he did an excellent job answering them. I'm very satisfied. Also, this survey is a great example of why you have a great company.
Review of service on 12/2022
I called National Refrigeration to report that water was dripping from a gray plastic pipe running from the front of the furnace and eventually emptying into a drain in the cement floor. I told them that, if there was a tech in the area, I'd like him to stop by and check out this annoying sounding drip. The HVAC system is only about three years old. A couple of weeks passed and I called again and scheduled to have a serviceman come by and see if there was a problem with the system. The gentleman was very polite and did a good job identifying the problem. The drip sound was from the upstairs unit's furnace dripping water into a pipe that connects with the aforementioned plastic drain pipe, I thanked the tech and was stunned when he told me that the bill would be $149.00. I told him that I had a $200.00 yearly contract, but he said this was a "diagnostic" evaluation. He was in my condo unit for about 30-35 minutes. I feel that I should have been made aware that there would be a charge for this "visit".
Up to this point, I have been very happy with this company and have recommended them to 4 or 5 of my friends and neighbors.
This was a most unpleasant experience to say the least.

Very professional, kind and timely service. Also, due to the rain, the maintenance technician used slip-on protective footwear to avoid messing up my floors and carpets. It’s the little details that make the difference! Very knowledgeable and practical approach to solutions as well!

David was very professional and explained what work he was doing for the PM visit. He took a few extra minutes to reconnect a hose that had come loose on some ductwork.

Always pick up the phone in 1 min and solve our questions and requests. Sam, our technician, is always very polite and professional. Highly recommend National Refrigeration to any Rhode Islander.

The motor on my heating system needed to be replaced. They responded with professionalism and got the best job done!

New Carrier AC system installed. A Big Upgrade to my 30yr old system. Installation went smooth. Everyone was professional and worked through the day to complete the install the same day. I will happily use their services again.

Sam was great! We love dealing with this company and have been customers for years!