The Plumber Company

The Plumber Company did an excellent job at every level of replacing my ancient beast oil burner with a high-efficiency gas furnace. They answered promptly, scheduled quickly, and gave an immediate bid...which was slightly more than HALF of two other bids.

Alexis in the office was so accommodating in rescheduling the job more than once, so I could use up the oil I had already purchased. She is super-efficient and friendly, too.

Jason and the whole crew were fabulous! Knowledgeable, respectful, hard-working, careful, and willing to go above and beyond to provide superior customer service.

I will definitely use this company for any service they provide and highly recommend them.

They came the same day that I called and was even earlier
than I expected. Angel was great.

I was called back in the same day with a rapid estimate between 200-250 dollars less than the two other companies and Angi only quoted the service with out the heater. Got an appt with in 5 days, they were on time , polite, professional and cleaned up the mess in a reasonable time.

This 5 star review is specifically for Shayne. We had our boiler blow and flood our basement . As you can imagine it’s an incredibly difficult time. Shayne came in and immediately put us at ease. He was professional, trustworthy and took the time to explain what he was doing and how the issue arose. If you are going to use this company i would recommend asking for him.

Follow up to Brandon provided quote:

Brandon completed the work based on quote to install an updated meter system for my home in Newport. First of all 5 star service. Sometimes when you meet a representative like Brandon for a company like The Plumbing Company ... You just know, there's no doubts.
This was the case with Brandon. Great plumber for a great company. Brandon did this install with no issues no stress, just like he said in his quote, providing excellent work, communication and timeliness just as we discussed and planned, charging the quoted price, which all things considered was very fair. What can you say in 'a word' to express the value appreciation for contracted work:

Brandon provided quote for necessary work at my private residence. Excellent Service and professionalism ... Expect the same when the work is completed. Reasonable price. STELLAR! They have my loyalty. Need a plumber? No reason to go any further. Call The Plumbing Company, you won't regret it. April 1,2021 R. Ward - Newport Rhode Island. Thank Brandon, owner. Great Job!

R. Ward
March 11, 2021

The tech had a bad an attitude when he arrived. I had a main drain flow valve installed by this tech and he seemed upset when he arrived he was all puffy in his dreamer. We found that it was the sprinkler over flow valve and he did look at it for me to help trouble shoot issue - but you could tell he was upset. Keep in mind I was polite and told him you look upset! Well it was the sprinkler over flow valve - but the tech put the spring back upside down. Regardless, I asked the tech how much he would charge to repair sprinkler over flow valve and immediately without skipping a beat he said $450. I was able to get the part myself at the locking parts dept for $42. The prices are outrageous. Thus is not meant to be a negative review, but the owner needs to be aware of this tech’s customer service attitude - he is suppose to represent the company and owner of company and has failed in thus area. Again this is the customers side of the story and not just hearing the techs side of the story - I wish everyone well but I would not use this company again because of two fronts, I am not sure of their spontaneous pricing and the alleged (techs) supervisory attitude- he does not represent the company in good fashion when asked questions to his work!

Very good to work with! Have had them come for numerous house plumbing / heating projects in the Newport area. They respond to phone calls and I've liked being able to setup a time / date that worked for my work schedule. All of the technicians have been top-notch in their skills and knowledge. Would recommend.

Very responsive to email inquiries with prompt attention on scheduling. Highly recommend!

We had a leaking pipe in a small space that is used for all of our storage. Impressive response time, Brandon came out that day and replaced the valve within an hour. No leaks, no ridiculous prices. We will definitely be using The Plumber Company again. Thank you!!

Thank you Jason and The Plumber Company for fixing my ancient heater :-) Very happy with the work done and reasonable pricing. Response time was next day and promptly on time. Jason was very knowledgeable, professional, personable, friendly and courteous. Explained the problem in detail and offered solutions in understandable terms. Also chatted about other household issues that the company had experience in repairing. I highly recommend The Plumber Company and look forward to calling them again. On a personal note I want to thank the owner for his military service, from one Veteran to another. Thank you.