Reviews (100)
Please believe the reviews here before spending any money. I had Same experience as others. They have a scheme going on with the AHS insurance. They installed a faulty refurbished coil that lasted less than a year. It would have cost us an extra 1200 because their labor warranty is only 30 days they said. So we ditched the insurance and had the issue fixed by a local company which of course cost us out of pocket for the work but at least the coil is new this time.
Stay away from them they told the warranty company it’s a pre-existing condition and he left me a bill. Wanted me to buy a whole unit from him for $11,000 so guys please stay away from them
Most incompetent business in air or heating repairs! Unreliable technicians and misdiagnosed my a/c unit. Was told that I needed a new part (compressor) when it was installed in 2019. The tech stated that parts don't last beyond four years. The part was removed and I asked them to return it. It took several weeks for the return. Instead of installing it back to the a/c unit, the tech left the compressor on my patio. Again, the worst of the worst!!!
This company was used with my warranty service and the assessment and work performed was not done in a professional way. First, they technician came on a Holiday and we had to wait for him to arrive without having a specified time of arrival. Second, he claimed that we had a leak, however when the second technician came to do the repair, the Air Condition is still not working. If you are looking for a service provider to fix your heating and air, I would not recommend this company.
I have AHS and Heritage changed my blower motor. Within few months, the problem is back and motor is broken again. So, either the motor was not replaced or replaced with a old one.
THEY ARE HORIFFIC IN EVERY POSSIBLE WAY. They are so unprofessional and don’t even come on time.
DO NOT go for heritage air and heat. Got an appointment with them through American Home Shield and they didn’t even show up even though it was a huge emergency. The house is at 90 degrees and John did not even show up.
Very unresponsive, and very unprofessional for a business and they do not return calls even after leaving multiple voicemails..don't use them. Never had any kind of company not respond or take action for their customers
They came today to replace a coil. When I came home the rooms weren’t cooling. Upon investigating, I found the attic unit as shown in the figure. One of the panels was thrown,literally 8 ft from the unit. The AC was sucking air from the hot attic and the entire unit was left open as shown in the picture. This purely shoddy work. This was after they literally ripped me off on the price of refrigerant.
Junior is polite and professional. Our A/C was not cooling and he fixed it right away. He knows what he’s doing. In and out in 10 minutes.
Alfonso was amazing! I needed a quick visit and they were able to accommodate me. He was kind and through. I definitely will be returning if I need them in the future.
I had an AHS warranty like many others on here. First AC use of the season and both units are blowing room temp air. Technician was professional and friendly. But that is the only positive. I was told evaporator coils are bad and need to be replaced. Ok, that should be covered by the warranty company right? Then I get the out of pocket cost for replacing just ONE of the evap coils (the warranty company would cover the cost of the evap coil and 10$ per lb of freon r410a).. what is the likelihood that both evaporator coils give out at the same time. I called to ask if they actually looked at the 2nd unit evap coil and received no response. Here is the actual text from Heritage for the costs outside of what the warranty would cover for ONE of the units. “Hi there! We received authorization back from AHS. They will be covering the coil, labor and $10 per pound of refrigerant. The total out of pocket cost due by the customer is: $2,430. This is what they did not cover: FLOAT SWITCH $165, MASTIC/DUCT INSULATION $385, PERMIT $295, SECONDARY DRAIN PAN $395, SEDIMENT TRAP $145, DRAIN LINE $145 AND REMAINING REFRIGERANT $900. Let me know if you would like to proceed with getting your coil replaced, and I can put you on schedule with our installers. For now, I will close this ticket out until I hear back. Thank you!” Decided to get a second opinion as this seemed astronomically high especially given that the warranty company was covering the cost of the coil. Drain pan is new and doesn’t need to be replaced ($395) Drain pan switches are about $18 wholesale (charging $165). Permit is not needed unless it’s a new install ($295) .. wholesale cost for r410a refrigerant is about $400 for a 30lb cylinder. (Charging $900 for 9lbs est) What the F@&& is this? Price gouging at its finest. Don’t treat your customers like they’re idiots. I asked for their TDLR license number and was met with no reply. I plan on filing a complaint.. no better way to ruin your reputation than to comple
American Home Shield sent this company Heritage Air & Heat to our house. They misdiagnosed a broken valve which seems to be their go to move so they can collect $1100.00 for freon. I ended up not having AC for 12 days in TEXAS where it's hot. I finally requested another company to come out. They sent AC Wizard who was excellent. I only needed a thermostat which was an easy fix and it was free. I believe Heritage is unethical and are unprofessional and are the worst...
Heritage was assigned to me by my home warranty company American Home Shield. It took a couple of days for Heritage to be able to come out. All interactions were professional and courteous. Technician was friendly and showed up at the scheduled time. Problem was diagnosed and was told I needed a new blower motor, however, the technician was concerned about the attic access space (1980s build and it is indeed very tight). The claim was denied due to the attic access so no repair was done. Called someone else out to look at the unit. It was fixed within 45 minutes by the other party. The Heritage technician had misdiagnosed the problem. It was not the blower motor, but an easily replaceable capacitor that retails around $30. 3 stars for professionalism, timeliness, and care for their employees’ safety. Definitely not happy about the misdiagnosis, though.
Unit freezing up, said bad coil, replaced froze up again, leaked again before I replaced pan , ruined ceiling. I feel they are partially responsible for damages due to new part causing severe leakage.
Alfonso is the best technician I have ever had the pleasure of meeting. He is professional and has excellent customer service. Thanks again!
They have inexperienced professional as per my personal experience. They sent someone who said electrical issue which was turned out to be wrong. Electrical person came and said no issue with electricity. Then again someone else came from Heritage air and heat and mentioned that compressor and circuit board to be replaced. This was also wrong diagnosis where they reported that only compressor to be replaced. Every steps they have gone wrong. I will never and ever use this company. They have wasted not just time and also given me so much stress with all these hiccups with wrong diagnosis.
Extensive work done with only a 90 day warranty and now the upstairs AC unit is leaking which we have to pay another service call. Call was to be expedited for same-day service and no one showed up.
I was extremely happy with their service and the young girl that answered the phone is amazing. Plus she likes cookies.
Alfonso did a great job diagnosing the problem and fixing it. Highly recommended.