Reviews (38)
Fast repair and great service. Thank you.
They are very professional and we are glad we used them. We highly recommended them.
Extremely knowledgeable, honest and transparent - everything you can ask for from an HVAC company. They came out same day and fixed our thermostat issue on the coldest day of the year - will be my first and only call for HVAC from now on.
High grades on all aspects: sales, instillation, service and office staff
Simply put, they were on time, courteous, quick, and efficient. Absolutely no complaints.
Great service! On time, courteous, and did a great job. Would definitely recommend.
They are very trustworthy and present your options in a manner that you can understand and make the appropriate decision
Expert assessment and presentation of options, quality equipment, and knowledgeable, professional installation staff.
Showed up for appointments on time; installed heat pump and cleaned up when done. Heat pump is working very well and everyone was very professional and friendly.
I needed my air conditioning and furnace replaced. They were dependable, punctual, knowledgeable and easy to get scheduled. I use their maintenance program also.
Company is always professional and responsive. Have used them for 2 years for annual maintenance of AC, propane gas heater, humidifier and air cleaner. Extremely satisfied.
Very respectful and showed up on time .They did the job fast and left it all clean .i recommend this guys .they did a awesome job
Very experienced and knowledgeable
I had Ugly Dog come to my house and inspect my two outdoor air conditioning units as well as the whole system inside. I just bought my house and was trying to decide if I needed a Home Warranty to cover large costs for unexpected repairs. The technician who came out, Russell, was really professional and friendly and definitely knew a ton about HVAC. He took pictures and explained everything well to help me make an informed decision. They didn't charge me to take a look, while their competitor in the area, Lex Air Conditioning, wanted me to pay for a "tune-up" even though they weren't doing any work. They gave me the info I needed to make a good decision about the Home Warranty without charging me. They definitely won my future business and I'll be calling them first to get my Air Conditioning ready for the summer.
They are awesome and we are telling our property management to only send them out in the future.
Very professional company with honest, knowledgeable technicians. If you have a problem, Russell will know how to fix it and fix it well. They are a great resource to have local in our Carrollton community and a company that will continue to be my first choice for HVAC work.
This company goes above and beyond! Thank you Russell for coming through and saving us!
Bravo!! The tech that comes to our home is knowledgeable and very kind and understanding that I don't know all that much about HVAC but tries his hardest to help me understand what the issue is (breaking it down Barney style for me) and also their customer service reps are phenomenal! They went above and beyond to help this HOT (sizzle!) lady get some much needed downstairs A/C. Ugly Dog you know what to do and set the bar extremely high for your competitors!!
All the folks working at Ugly dog we're amazing. I needed to have my A/C unit replace and Esther, Russell, and the installers went well above and beyond what I expected. They made the whole process stress free on my end. They were very responsive and quick to answer all my questions and did a wonderful job with the installation. As a new home owner I was terrified of replacing my A/C but they made it so easy! Again, Ugly Dog exceeded my expectations both with their affordable price options and professionalism.
I would recommend Ugly Dog Heating and Cooling to anyone looking for AC repair. I called the main number, was put on the schedule and before I could turn around a technician was knocking at my door. Russell was courteous, diagnosed the problem, offered several solutions but never tried to up sale me to something I didn't need. I will call Ugly Dog first in the future. By the way, they gave me a discount for having a dog!!!!!! AWESOME