Reviews (58)
This company took three weeks to tell me that the part they needed to order for me is back ordered. I had to live in my place for a whole month dealing with it being 80 every day inside my place. They did nothing for temporary AC even though I apparently have an extensive warranty. I finally got the call to schedule my appointment and not only is their guy 45 minutes late.. but they failed to tell me this appointment would take 3+ hours.. horrible communication and overall customer service
I called to get an estimate for duct cleaning. Was told a tech will arive monday between 3 to 7. I called that day at 4pm to verify that i am on the schedule. was promised between 5 to 7. Tech never arrived, nor did i get a phone call... No Show.
We originally had a diagnostic service performed by another company. Although some of their info was correct, I feel they definitely would have up charged us for services not needed.. we opted for a second opinion and cool experts was there. Late on a Saturday I might add!! The technician (Anthony) was very professional and attentive, and discovered our issue almost instantly. The cost wasn’t nearly what I was expecting and they also waived the diagnostic fee.. I couldn’t be more happier with the professionalism and honesty of cool experts!! I will highly recommend these people to any of my friends!
Anthony was outstanding. He is professional and knowledgeable. He really has a passion for his job and people! My wife and I both highly recommend him! He even came out same day and on a holiday weekend!!!! Thank you Anthony!
Don't service RVs
Quick response. Timely communication. Efficient and well-priced service. Will work with them again for future needs. Thanks, Anthony!
Worst experience ever. Don't waste your time or money dealing with them. I had an appointment to fix my AC. Gave me one next day between 3 and 7pm. The technician arrived at 7 pm. Suggested to replace capacitor and add a hard start. Finished and said you should start having cool air within 30 minutes. We waited 4 hours and the temp in the house was 84. Could not sleep at night because it was so hot. At 3 am, tried to reach out to them to inform them what happened via online chat. The office manager replied at 6.15am saying they schedule me between 2 and 6pm. I said I should have priority since this is not a new job. I was straight forward with her and noticed that she took it personally. I asked to speak with a manager but surprisingly the office manager herself talked to me. I realized then that this business is unprofessional. Instead of helping, she sent the technician at 6 pm. The technician inform me that the compressor is down and need a new AC. He suggested to send an estimate for a new AC. But based on my my experience with the office manager, I will never ever deal with them. If this business has any chance to survive, they should have a more responsible office manager.
Amazing. Cool Experts recently installed a new HVAC and ducts. The quality was there but smaller rooms in the house (the kids rooms) got way too hot. We called and they came out and fixed the problem for free (took them about 3 hours). Overall, I would give this company 10 stars if I could! Great service as a great price!
Cool Experts were amazing to work with. There is always a receptionist who answers calls and can get you scheduled fast. They do high quality work and really seem to take pride in their craft. They are very honest and don’t try to oversell you. I got a new hvac system and new ducts for a very affordable price. I will definitely use them again in the future.
We hired Cool Experts to install a mini split in our shop. I’ve also hired them for our home HVAC and the work has been A+ both times. The team is responsive and takes the time to outline options. They are quick to get you on the schedule and the service is worth every penny. I could not recommend them higher!
Cool Experts just finished repair work on my AC unit and I have nothing but good things to say. The Support/Admin staff I worked with to schedule the job was great, and Cody my technician was amazing! Super professional, knowledgeable, and respectful. He updated me throughout the job and got my system up and running in no time! I was in touch with a few different companies and Cool Experts was the fastest, highest quality, and least expensive - very impressed!
inquired with them about routine maintenance on 4 ac units. They said it would be two weeks before they could come out, so I made appointment. Then day of appointment they said they couldn't come, didn't respond for two days about rescheduling. When they did respond they said it would be 8 days before they could come out.
After another AC company told us we need Ed an entire new system cool experts came out and repaired our system quickly and effectively. We could not be more happy with them.
I was recommended cool experts. They were on time all 3 times I had them to the house. The techs were friendly and knowledgable. They did a complete home install: compressor & furnace. They got rid of all the old equipment, and the craftsmanship of the job is great. Furthermore they were open about any recommendations for issues that they ran into when completing the job. Lastly, the quote they provided was lower than I expected and the cost ended up being exactly as planned. Would recommend to anyone needing AC work, and would also use them again in the future.
My Ac wasn't working it wouldn't turn on from the outside only inside. Tech came out very politely he make sure everything was workmen he fix and pointed the problem and educated me about it. Thankful that the tech was able to get my AC running!!!! And no some of the review here are wrong they do not scam at all. I would use them again if I need to and I will be recommending them to any one in need.
Wow; came out on the coldest day in 50 years,kept looking til they found the issue with my furnace, fixed it, and all at a great price. Will use them again. 5 stars!
Cody did an outstanding job cleaning all of my air ducts, dryer vent and installing a whole house air purifier. I highly recommend this company!
These people completely scammed us. I found them on Angies List. I asked for a chimney cleaning and inspection. It was agreed upon at the time of scheduling I requested a cleaning. The inspection was optional for me. The day arrived for what I thought would be a cleaning. I was home alone so I don’t know if I would have received the same treatment if my husband had been home. But after looking at my chimney he sat in his car for the better part of 20 minutes. He came back and had all these expensive recommendations I needed to complete before a cleaning could be done. I laughed at the cost of what he proposed. I honestly thought he was joking. He refused to clean my chimney because I was told my entire system needed to be updated at a minimum but he suggested a completely new fireplace. I called the secretary that I spoke to as did my husband. They informed us this is standard and we were required to pay $125 to get scammed. Don’t use this company. We called Top Hat and they took care of us without any up selling or hassle. I especially do not recommend using Cool Experts if you’re a woman and do not have a male presence with you.
BEWARE: RIP OFF -- OR THEY HAVE NO IDEA WHAT THEY ARE DOING. I recently bought a house and it is in a propane community. The propane company cut the gas off to the heater because it was missing the sticker that says it has been converted to propane. I asked this company to check and see if it had been converted. They said no it hadn't and it would cost $650 for the part to convert it....Not only did they nearly rip me off, I spent hours on the phone with the home warranty company because they wouldn't cover the "$650 conversion". I couldn't believe the previous owners were using an unsafe heater for many years, so I asked the previous owners if they were using a heater that wasn't converted to propane. They said it was converted already. I looked the part up myself and found the black screw on it indicating it was converted to propane. I called this company back and told them and asked them if they even checked the heater and they said "the only way to get the sticker is to reconvert it, even though it has already been converted." They were trying to get me to replace the entire gas valve which costs $650 new. I did my own research and the gas valve doesn't even need to be replaced. You can buy a conversion kit which is a tiny screw that is installed in the gas valve for $8. I called the company who originally converted the heater and got a sticker indicating it was converted from them for free. "Cool Experts" caused a freaking nightmare for me - wasting hours on the phone with the warranty company and spending 2 nights freezing in my house in the winter. All they had to do was look up the part and find the black screw indicating it had been converted to propane. DO NOT USE THIS COMPANY.
Cody was so very helpful and got me taken care of quickly!