Reviews (100)
I would recommend Britton Service Group to everyone and anyone. On the day of service, we received a text that our technician was on their way, and we could track their location via the link they sent. I appreciated that. When our tech Jon arrived, he entered our home with a hello and a smile. He listened to my husband’s concerns, looked at everything, diagnosed the problem and fixed our ac. He didn’t try to take his sweet time, up sell us on anything and nor did he try to overcharge us. We appreciated Jon’s professionalism and obviously great work ethic. Britton Service Group will be our recommendation for all who need help with their a/c. -B. Dannenberg
I want to start off by saying that my experience with Britton has been excellent. I submitted a question during the weekend not expecting to hear anything until the following business day but instead within an hour John called me personally to address my question and get me set up with the soonest appointment they had available. John also was the technician who came by my house and checked my system. I was very impressed with his patience while I explained my concerns with my current HVAC system and how he took the time to explain the options available to me as well as getting me an estimated quote within a few minutes.
Britton replaced two HVAC systems in our house. My experience was great throughout the whole process and this is a company I would wholeheartedly refer to my grandmother. From what I can tell, they offered me high-quality products to a fair price (about 20-30% less expensive than most other offers that I got) and every interaction I had with them felt very sincere and transparent. There were a few things that stood out to me (the first five in random order with the most important in the end): 1/ Responsiveness: Jon was super responsive. I've been sending him a ton of questions throughout the process and it never took more than a few hours (usually less) to respond. 2/ Customer service: When it came to payment, I somewhat misunderstood the process (note to myself - debit cards incur the same charges as credit cards for business payment transactions ;) ) While it was my mistake for not having listened properly and for not having an account at a local bank here in Austin, Jon went out of his way to make sure that I don't pay the extra 3% credit card fee. I think I would have been as happy as a customer paying the additional 3% - but I appreciate Jon's flexibility a lot. 3/ Process support Our attic situation is a bit weird. The previous owners spray-foamed and encapsulated it, but not entirely. This resulted in a few open questions around which type of furnace to use. I've discussed this topic with other local HVAC companies as well but Jon handled it best - and helped me to get a local inspector stop by beforehand to verify that we could go ahead and install the furnace we wanted to. I appreciate the extra mile that Jon went for this - other companies I've talked with just tried to sneak in another $10k for a more efficient furnace (which is super useful here in Austin..) or required me to install 230V outlets in the attic for heat pumps which is surprisingly expensive. 4/ Cleanliness: The team that came on installation day was quick and efficient and everything
Incredible job on our full HVAC replacement at a competitive price. John Britton is a pleasure to work with. He really took his time to make sure all our questions were answered, and his team did an amazing job with the details (fixing the compressor slab, chalking, insulation on lineset, etc). They are definitely going to be my only call for hvac work moving forward.
Always on-time, no nonsense work with Britton. I've used John exclusively for ten years for all HVAC issues. A+
Our AC unit stopped functioning and running cool air through the house. We called Britton at 7:30pm on a Sunday evening and they had someone available to help the next morning. John showed up right on time, was polite, professional, and helped explain what was going on with our system. He answered all of my questions and did a great job. They will absolutely be my first call next time.
When it felt like 7000 degrees outside our air conditioning stopped working. We needed help. Britton Service Group took care of us. We enjoy working with Jon. He is professional, knowledgeable and kind. Thank you Corinne and Jon for helping us, even on the weekend.
Jon and his team are very responsive and professional. Excellent service all around and at a fair price. I appreciated his honesty and insight and will definitely use their services again in the future.
Jon was quick with my request and on time for the schedule. He was professional and polite. He gave us valuable suggestions and was able to get parts and fix it the same day. We highly recommend Britton Service Group. Thank you Jon for your help. The Neubelts
Could not get to my computer to write this review fast enough, and this honestly may be the first time I've ever done this. I cannot say enough good things about Jon Britton, and his crew of professionals. At every level of this group from the scheduler/dispatcher to the installer everyone was delightful to deal with. I just had an entire new system installed after they had been servicing my old system for years...it was finally time. His guys were on time, did fantastic work, cleaned up after themselves, and answered all the questions I had. Jon too went above and beyond when the unit that we had originally decided on was on back order. We were still able to hit our original install date, and he even offered to install an upgraded system at the price we originally agreed upon to ensure that the job was done in a timely manner. He did not have to do that, and just goes to show how committed he is to his customer, and keeping his word. If you are in the market for a new system, or are weary of getting a new one as I was give these guys a call, and I can assure you that you are in good hands!
We have tried numerous AC service companies in Austin and have never been as satisfied as we are with Britton Service Group. We’ve had emergency type issues come up and they’ve always been able to come out the same day. Others will make you wait days or a week plus for emergency service. You can’t got wrong with Britton! We really appreciate their business!
Best service we’ve ever received from an air conditioning company in Austin.
Left service request online late one night and the next afternoon the tech was there and fixed my AC in half an hour. These guys are the best and the dispatcher is nice and courteous. Price was very reasonable also. Have used them several times, always fixed right the first time.
UPDATE 9/15/20: Had another HVAC replacement done last week, old unit was over 12-years old. Jon was very prompt, punctual, and also creative. Weather delayed installation, and he was able to suggest interim solutions. My go-to HVAC guys, professional, honest, and thorough. I've used Jon and his team at Britton more than a dozen times for my various properties. Nothing but great experiences, always prompt, very professional, courteous, and excellent pricing. A number of my condos are high-end, and I especially like the fact that they are neat and leave the place tidy afterwards.
Great folks, fast, affordable and always on time. Have been using them for 4 yrs .
Emergency call was placed at 8am this morning. Service man showed up just before 10am. Problem was fixed before I had a chance to ask what was wrong. I highly recommend this company!
Very professional and honest. Explains work thoroughly. Highly recommend!!
Great service. Called another company and am still waiting for them to call me back. Britton called me back the same day I requested service and sent a technician within a couple hours. Jon was very informative regarding our system and possible upgrades that may need to be done. Will only call them in the future.
Within just a few hours of calling Britton Service Group for my A/C issue, Jon arrived at my house, diagnosed the problem, and fixed it at a reasonable rate. He was very knowledge, professional, and courteous. I definitely recommend them.
Jon is insanely excellent at solving your HVAC system issues quickly. He fixes your problems without adding on unneeded extras. In other words, he's honest.