Reviews (98)
Our warranty company contracted Comfort to conduct an Inspection on our hvac which had stopped blowing cold air. I was out of town on day of inspection and the tech met with my elderly mother who lives with me. According to my mom it was pretty quick. The tech pumped in a few pounds of coolant and a seal. The cold air started to flow again. He said to my mother that if it stopped working to call and he left. After speaking with my mom I was pleased with the interaction and optimistic. This was Friday the 16th. Within 12 hours the system was not functioning properly and the unit inside my house froze and started to leak water. I was not aware. Calls were made Saturday but went unanswered and messages were left but no return call was received. We reached back out Monday and the same tech came out again on Tuesday. Again, I was not home but he said we had a serious issue because now both of the panels were fried and there was real risk of electrocution. The system was shut down and it hasn't been turned on since. At this point he said the coil needed to be replaced, the system was failing, possible black mold exposure, water damage, eletrical issues and so on. Ultimately, he said we needed a new system and it wasn't worth repairing. Then he left. I had no intention of making a decision before warranty company could review his diagnoses and inform me of what was covered. But his diagnosis never went in and a different tech had to come the following day to complete the assessment. According to my mother she pointed out that the lights on the panel were off onthe initial visit Friday. So pumping in the coolant was never going to fix the issue and only compounded the problem. On top of that detail another day lost. Later that night i met with a sales representative and got a quote. I vented. He listened. Nice guy. Informative. Not pushy. I could see potentially buying from him. He said I'd get a call from comfort to set up an appointment aft
Comfort First communicated with us the whole way through. Adam was knowledgeable and thorough.
UPDATED REVIEW - On the same Friday stated below someone was in the area and made time to come check out our AC unit even though his schedule was full for the day. He immediately found the issue both in the attic and outside. He was super polite & professional and apologized for the other guy not fixing the issue on the first visit. It’s been 3 days and our AC is working great. ONE STAR REVIEW - We paid for the service and the tech game and just added Freon to our unit. When I asked him to check our attic he said he didn’t need to because he found the problem. He also said he didn’t check for a leak but would come back if it did end up leaking. The next day, AC is not working again. It’s Friday and now they can’t send anyone out until Monday. I have a 4 month old baby and now we’re are going to be without AC over the weekend. I’m very upset and disappointed.
Justin was on time, very friendly and explained everything to us!
I am writing a review for Hope, who is a dispatcher. I have not had my service yet, if my tech is as professional & efficient as Hope I will be thrilled. It is not often you receive great customer service like I received from Hope yesterday. I was so upset & she calmed me down immediately. Her kindness came through & that does Not happen too often lately! Please recognize her talents.
Shamari was our service tech for a pre-summer AC tune up. He showed up on time and was very professional and courteous. Explained the diagnostic process and what was going on with our system. This company should have him training new hires on how to do it.
Horrible Response time. They ordered the wrong coil replacement and we are still waiting for a replacement. Left several messages for an ETA and no one called back. Heat pump/AC is completely shut down after +2 weeks of waiting.
Don't use the tune up service its scam. The guy came and broke my working heating unit. I reached out later to complain and they won't take responsibility and want me to pay them to get my heating unit fixed which they broke. I am going with someone else. Very unprofessional and unethical.
Update: I can't find my original review, which was negative, but wanted to post an update. After seeing my negative review, Justin the branch manager immediately contacted me to apologize for my negative experience and offered to come investigate. He was back at my house the next morning to examine the leak (couldn't figure out the cause) and top off the refrigerant, and also discovered and replaced a faulty capacitor. Got everything working again, and all at no additional charge. Justin is great to deal with, and we probably could have gotten this worked out without a bad review if I was able to contact him directly. I certainly wouldn't hesitate to call him again (directly!) the next time I need something looked at.
We have a commercial property and this company sent their technicians after receiving an order from our warranty to fix one of the AC units. The tech couldn't go up to the roof to check the outdoor unit and said that they don't do rooftop units, instead of fixing the one that has the issue, he played with another one on the ground that was working just fine and he said the contactor on that unit has to be replaced. After finishing his work and left, we were left with two unworking units and both places have no cooling at all!! I called the company to send their tech back to fix the one that was working before, but they were reluctant to do so and they said the unit is working properly! They claim that their goal is great customer service, well, accusing your customers of lying is bad customer service. My understanding of any good service provider is to make your customer satisfied to earn their business again and to spread the word, so in my case, instead of sending someone to fix the issue, which I think is most likely a loosen wiring contact that can take 30 min max, they kept arguing that they have nothing to do with this issue! I do not recommend this company to do any kind of work on any property. UPDATE: My comment on the company owner's response; You either don't know what's going on at your company, or you reply to reviews just to defend your company's bad service hoping people reading your response would change their mind. In case your employees didn't tell you the full story (I told Melissa that I want to talk to the owner of the company but she just ignored my request), I called your company three times and each time they said the unit is working properly and refused to send anyone, so their message was very clear = I'm lying and they won't send anyone to check your technician's mess! Well, let me tell you the bad news, I'm in the process of getting quotes for fixing the unit that your technician broke, and then I'll sue your company for the damages to o
I had a maintenance service on my heating and ac units the tech that shown up were Adam and Joe both were very friendly Adam was very knowledgeable and helpful they did a great job cleaning and do all the maintenance that required made sure systems were working properly Adam changed my filter in the house so I wouldn’t have to do it. Thanks to both Adam and Joe for all the help and service I could not have asked for better service.
We moved into a new home and shortly after arriving the HVAC stopped running. We have a home warranty and the response was serviced by Adam Hurst of Comfort First . Adam was arriving late in the day and met the commitment to arrive even though the average work day had ended. Adam identified the issues and worked to resolve. After 4 hot days we were very pleased with Comfort First ad the chosen company but especially Adams kindness, quality and efficiency. This is a difference maker to those looking for a company that supports excellence as part of their model as we experienced.
He fixed our AC and it has been working great. He was friendly, professional, and VERY knowledgeable. Many thanks.
Justin was thorough, knowledgeable and kind. It didn't Justin long to diagnose and fix my a/c unit. 5 star service. Thank you 😊
Always been pleased with this company until we ran into issues with our unit. After installing a new compressor we were left with some surprises such as bolts and wires laying around our unit. Highly disappointed that the gentleman couldn’t clean after himself but instead left things around that could’ve simply been throw away.
Brad was honest and helped ease my insane anxiety. I am thankful for him.
Brad seeviced our AC unit today and he was amazing! He arrived within our scheduled time frame, he was very professional, knowledgeable, and friendly. He took the time to explain to my husband and I what the issue was and gave recommendations for future preventative services. He had our AC running within 30 to 45 minutes. We are well pleased with the service we received and will use this company for future services. Torrie& Andre
They install both Ac and Heating in one day very professional and team worked together thanks very pleased.
Justin is awesome. Make sure you guys don't lose him!!! Everyone here today was great. Highly recommend!!!
Service tech Brad G did an amazing job. He got our heat working again and provided exceptional service.