Reviews (100)
Sergei, is the reason why I use this company. He came out last year and I was so impressed that I wanted him back this year. He is an asset to your company.
Jordan was on time and professional. He advised me on what needed to be done and what did not. I would recommend this company.
Not friendly. Sat in his truck to maximize the time charged. Extimate was $900. Then I suggested to just fix the ONE broken wire - Fixed the problem. Cost $250.
We've used Unique Indoor Comfort in Libertyville for years for our boiler and AC installation, maintenance and repairs. They're service is always performed perfessionally, promptly and with courtesy. This morning was no different. On a very cold night a pump on our boiler broke and we had no heat. We called and got a quick response. The pump was replaced and we had heat within a few hours from our initial call. We're very grateful to have a company like Unique to count on.
VERY EXPENSIVE SERVICE!! THE RUDE ATTITUDE FROM MANAGEMENT!! THE COMPANY IS NOT RESPONSIBLE FOR THEIR WORK AND DOES NOT CARE ABOUT THEIR CUSTOMERS!! Prices for parts are 10 times more than can be purchased online. My heat was broken down when it was around -7F outside. I found this company online based on reviews. The tech arrived and spent around one hour and the furnace began working. He changed the capacitor and charged me $395. It was Saturday. In the evening, the furnace stopped working again. I called the company, but no one answered. They called back only on Monday when I had already found another company. I asked the manager to call me back. The manager never called me back. I called her myself. I asked her how to resolve the situation that your company arrived, did something, charged me for $395 and the furnace remained broken. She was very rude during the conversation, raised her voice, and said that this was my problem, that they've done their job, and there can't even be a question of a refund of any amount. The worst customer experience in my life. I do not recommend this company to anyone! They are only interested in your money and nothing else. STAY AWAY FROM THIS COMPANY!
Unique installed a new whole house humidifier. They were very knowledgeable and worked in a timely fashion. My house is much more comfortable now.
We bought a new furnace last year, very happy with it. Heat is much more even, no spikes then cooling. They just did the first year cleaning. The techs were polite and professional.
I experienced a poorly installed furnace and also had problems with our A/C unit done by others. Replaced both and could not be happier with the installation and service. To have reliable heating and cooling during this time is extremely important to us. Don't need a "Failure" at the wrong time. Installation and costs seemed appropriate.
Kelly was very responsive , listened and responded quickly and sent a technician out same day as a non emergency . Head technician knowledgeable , took the time to explain things , competent and stayed at our home till 7pm to get the jobs done . Highly recommended
Josh was very helpful with review of our damaged vintage radiator and offered suggestions on where to find a replacement rather than buying new. He and Trey worked quickly and proficiently at installation and we'd highly recommend their services.
Am a long-time, repeat Unique Indoor Comfort customer. They do our heating and a/c maintenance every year. Works out well. No reason to change.
Unique is great to work with, their team is so friendly and knowledgeable! I definitely recommend them.
Friendly and knowledgeable staff that helped me get the part I needed to fix my a/c condenser. Their price was almost half of another local shop!
Unique specializes in systems that go into older homes that do not have forced air A/C. They install and maintain these systems. When my 30 year old Unico system needed to be replaced, they did a thorough assessment, measured my rooms and discussed the options. When they installed the replacement system they corrected the problems with the older system and spent several days getting everything perfect. They came every day at 8:30 and worked nonstop in my attic. Everyday they cleaned up, removed tarps and vacuumed. It took 4 days to install and it works perfectly. Unique was higher in cost but was worth it!! I got a price from another company and they didn’t measure, did no calculations and I had no confidence in them. Do it right and use Unique Indoor Comfort!
The guys here were very nice and professional. However, my air conditioning unit is still doing the same ticking sound and now it super hot in my house! $305 gone for nothing 😣😣
This was my first time calling Unique Indoor Comfort for routine AC maintenance. Our technician, Jason, was on time, very professional and friendly. He got right to work with cleaning and checking our AC unit and was finished in under 1 hour. Went over the maintenance packages briefly, but no heavy sales pitch. Very pleased with the staff who answered the phones too...polite and efficient. Thank you!!
Very professional and helpful appointment for my HVAC/AV maintenance and upkeep and also a separate sales appt too. I am very impressed. I hope to have a long relationship with Unique because of my great experience(s) today.
Have used Unique Indoor comfort for the last 34 years for both our furnace and A/C ....have always been satisfied with their work...dependable, timely, and their technicians are always friendly, courteous, and knowledgeable! Highly recommend!
We had our AC tuned up. The service man came at the scheduled time. He did a thorough job testing and cleaning our unit. He answered our questions to our satisfaction and gave us good advice as to the longevity of our old unit. We were given a detailed invoice as to what service was done. The charge for the tune-up was very reasonable and we will use Unique again.
Sergiy was the perfect technician. He was thorough, extremely knowledgeable and very respectful of my wife and me. I will not hesitate to use Unique (and Sergiy) in the future. Very happy!