Phillips Heating & Air Conditioning

Woke up on Christmas Day 2020 with no heat (20 degrees outside). Called Phillips and left a message with their service. Ian called us back within minutes. He talked with my husband about what was going on with the furnace, the parts that might be needed and gave him some different pricing scenarios (depending on what the problem was). Ian was at our house shortly after the call and spent a couple of hours figuring out the correct way to fix it. Ian had been to our house in the past and knew the history of our furnace. He was great and we are so appreciative that he was working on Christmas Day! 🎄⛄️🎄⛄️🎄

We have used Phillips for over 20 years. As always, we have nothing but positive things to say about our recent AC installation by Westley Jennis and his associate. They were very cordial and professional and both wore masks when entering our home or coming close to us. Before leaving, they made sure to clean up any debris both inside and outside. You couldn't tell any work was performed. I will always recommend Phillips for any type of work, both for maintenance or installations.

Could not be more pleased with the service from Phillips and their technician on site, Bob V. I was able to book the call quickly, and their administrator followed up prior to arrival as committed and the tech arrived as communicated. Bob was particularly helpful in explaining the cause of our poor air conditioning performance and explained his review of all the metrics that needed to be addressed to insure continued good performance. Had the needed part for repair on the truck and installed it without delay. Top notch!

After they came out to do maintenance we had to call them back because one of our a/c’s wasn’t cooling. We called them back, paid another $99 for them to diagnose the problem, then never would schedule the repair folks. I waited weeks. They would not call me back.

Wonderful company and an outstanding experience. I could go into detail but the simple fact is they outshined and out played the rest. 100% recommend to any family in Pittsburgh!

Never called back. We had an emergency over the Christmas weekend. Called and left a message but no response. I get it though, they were probably inundated with last minute requests

We hired a contractor who kept on saying that his HVAC guy would be coming any day. We became very concerned because my son had to move into the house in less than four days. So we decided we needed a new HVAC professional and called and left a message with Phillips Heating and Air Conditioning. Jim Phillips was very responsive and called us the next day. He then came the following morning to look at our HVAC system and advise us on what needed to be done. He was so professional, helpful and very thorough and we greatly appreciated all the time he spent with us. I highly recommend using Phillips for all your HVAC needs.

I have been using Phillips Heating & Air Conditioning for about 2 years and they are amazing. They are always friendly and professional anytime I call them and their quality of work is always perfect. They are also straightforward with you and go over everything in detail. I am so glad that I found them and would highly recommend.

I called Philips Heating & Cooling to get a second opinion on a quote from my home warranties contractor for a new central air system. John was able to schedule a consultation the next day with me. He spent alot of time with me going over my options. I never felt rushed and he always stopped to educate me on any questions. He left with the promise on a quote for a basic replacement and an upgraded model for the following day. I felt already sold just on the level of customer service versus the home warranty contractor. He came back with a quote that beat the home warranty contractor while giving me a more efficient unit. He was able to setup a install early the following week. Bill and Ed arrived promptly at 8:30 am. They started right away removing my old system and started installing the new system. They had the job done by early afternoon and I had ice cold air in my house after 3 weeks of heat. Bill and Ed were very friendly and answered any questions I asked. They were extremely professional and I could tell they did quality work when looking at the finished product. When settling the bill, there were no surprises and the work was priced as quoted. While leaving I thanked them for their great work and for cleaning up so well. Ed stated "We like our work to reflect as if we were working on something in our own homes". That statement is a testament to the quality and level of service of this family owned company. Customer service and value is a priority to this company and it shows through action and words. I highly recommend them to anyone in the Pittsburgh area. Thank you again to everyone at Philips.

As a new home-owner, I didn't have a go-to heating and cooling company yet. I saw this company was local so I decided to give them a try and I am SO so glad I did. As a female, who doesn't know much about furnaces you never know if you're going to either be talked down to, or taken advantage of due to your lack of knowledge, I am so happy to say that this was anything but the case with this company. Ian came to my house for a furnace maintenance check, he took the time to explain simple maintenance things I could do as well as provide a wealth of knowledge into the furnace innerworkings. I so appreciated that. I also strongly felt that when something was being done, it was being done the right way, not just the quick/easy/cheap way. SO long story short, if you want a heating and cooling company that you can trust to get the job done right and do so while being friendly and taking the proper time that these types of things deserve, Phillips Heating and AC is the place to go. So relieved to have a go-to heating/ac company I can trust!