Phillips Heating & Air Conditioning

From the home visit for the estimate to the install everything went as planned. The employees were all on time and friendly and answered my questions. They were able to work to get me a better price as well. Haven't ran the unit yet but the install is neat and when test running it it worked well. I was happy with my initial experience with this company.

I got halfway through a job installing my own Google Nest Thermostat when I hit a snag with it not getting power. I checked every option the internet could tell me and luckily I was able to find Jack and Phillips Heating & Air Conditioning.
Jack swung by and helped me troubleshoot the issue, noting things to remember (for me a first time homeowner) and things that may not have been done "normally" like wire colors and where they go to.
Overall it took us about an hour of working through the issue, but we found that I... genius that I am... didn't shut off the HVAC directly so I blew a fuse while installing the unit.
One quick fuse exchange later, I am up and running and will be bragging to my loved ones how I (me myself, with no help of anyone else) installed the Nest unit all on my own. Knowing fully well I couldn't have done it without them.

Thank you Jack, and you bet I'll be seeing you soon to go over some of the other items I should be maintaining as a new homeowner!

My mother's furnace was blowing cold air and Phillips was able to come out the same day and fix everything. Very happy with the service and would use them again.

We bought our replacement air conditioner from Phillips several years ago now and they have always been great to work with. The unit works great and we haven’t had any problems. They do a yearly inspection to maintain the warranty which is always easy to schedule. Their technicians have also been very friendly and helpful if we have any questions.

I contacted Phillips heating after a terrible experience with another company. The person who answered my call was very kind and understanding. I had no heat and they had a technician to me in less than 30 min. I knew the unit needed replaced and the technician was helpful with setting up financing options and the team was there to replace my unit the next day. The guys were very professional and did an excellent job with installation. Two days later there was can issue with one of the tubes which caused the unit to shut down (not their fault but the tube collected air). Even though it was after hours on a Friday night, they had an emergency technician out that night to fix the glitch and followed up with me to make sure everything was working properly. Thank you so much Kevin and crew, every person I had contact with was genuine and compassionate and that's hard to find! I highly recommend Phillips!

I am VERY pleased with Phillips. I have a Weil McLain Ultra boiler and I have a hard time finding someone that knows them and how to do maintenance on them. Over the years I have had the company that installed it and four others here to work on it. Each time I feel like I am teaching them how it works and telling them what needs to be done. This year it was not keeping up with the heat demand and one company said I needed a new one without any trouble shooting. I called Phillips since they are listed on Weil McLain's site and not only did they not quote me two to three weeks out like so many companies are now, they got here the same day! Bob, the tech they sent listened to me. He spent a few hours here and trouble shot the boiler and found a few things to tweak. He also stated he wanted to do a maintenance kit (clean the heat exchange) I agreed with him. The parts took a few days and with Thanksgiving in there they came back out today. Bob came in prepared with what he needed but more importantly he has the knowledge and skill to do it right. When he opened it up it was clear it had not been cleaned correctly less than 2 years ago by a competitor. Bob spent a lot of time making sure it was cleaned well and it was far harder than it should have been, had it been done correctly last time. The boiler now gets as hot as it did when it was new. Bob did an amazing job, is knowledgeable, a hard worker and all around a good guy! If you have a Weil McLain Ultra boiler do yourself a favor save your time and money and call Phillips they know how to take care of it. I assure you no one else will ever touch my boiler again. I have also recommended Phillips/Bob to my family. Thank you again for saving me from a new system that would have cost thousands of dollars and being knowable and honest. I only wish I could give you a few bonus stars!

Is this any way to treat a customer?

I purchased my central A/C unit from Phillips some 15 years ago and have regularly had both it and my furnace serviced by them since. I’ve been a loyal customer who’s given them a lot of business over the years, so I am disappointed to report my bad experience with them today.
The service tech diagnosed my A/C with low Freon, which he said costs some $400 per pound to replace as it’s being phased out. He came unprepared and didn’t have Freon gas in his van and didn’t tell me how much might be needed. I took time off work for the service call, so it was frustrating he couldn’t do the necessary maintenance/repairs, but I was still charged the full fee for the service call. I told him I was unhappy and asked for a discount on the service. He said he’d need to run that by his manager and went out to call him.
The upshot is the tech returned, after speaking with the business owner, and stated the owner said I’d get no discount and, if I chose not to pay, they’d have their attorney contact me. They did say they could send another service rep to replenish the Freon gas as a separate service call at a later date. Given my work schedule this was not an option.
I couldn’t believe the conversation turned nasty with legal threats so quickly. It doesn’t seem like good business to treat a long-term customer this way. I had every intention of purchasing a new AC unit from them next year, and perhaps a new furnace as well. If they didn’t want to provide a service discount, they could just politely decline – not threaten legal action simply because an unhappy customer requested a discount. Today I found the tech rep., the owner (indirectly) and the lady in their office later I spoke to rude and unprofessional.

Phillips installed a new high efficiency furnace for us at a reasonable price as well as removed our old furnace. They were extremely prompt with communication and the installation was fast, with a thorough cleanup. The crew explained everything we needed to know about furnace maintenance etc and even repaired some ducts that had rusted through at no extra charge which was very thoughtful. I was expecting a much longer wait time but was relieved by how quick and efficient this entire process was.

My air conditioner conked out during the hottest days of the summer. I called Phillips and they told me a technician would be out at noon. I got a couple text messages telling me the tech was on the way and at noon, the tech arrived. She was here no more than a half hour and had the problem diagnosed and repaired in that time. The compressor was the culprit. She explained everything in a way that I understood and without condescension.

Oh my goodness he was very great at his job, gave my mom good customer service. Check out all the problems and fix them. I'm always going to use your company. My mom is 91 and she needs her heat and he made sure everything was working good 👍. thanks 🙏