Wish I called W.F. Smith first, i had another contractor try to fix my a.c.3 times over the span of a month and a half, finally got Smith to replace everything. These guys did a great job!
I called this company out after my Lennox system being down for 10 days. The company that I normally use had misdiagnosed the problem not once but twice and after two technicians, many hours, freezing temperatures in my home and a quote for a $20,000 new system in a last ditch effort I called WF for a second opinion. WF sent out Jon - who within 45 minutes, diagnosed the issue, grabbed the part, gave me the price and installed in. After less than 2 hours my heat was pumping again and my house was warm. I was blown away. Not only that but the VP followed up - can you say customer service??? They have a new customer for life. Thank you WF SMITH!! Look no further than this company.
We are very happy with the sales and installation experience we had with W.F. Smith. Dave Smith was very good in explaining the different options available to us. He was very professional and did not try to upsell or push us into anything. In his written proposal, he provided us with good options to custom fit the system to our needs and budget.
We were very happy with our installation . Bill and Will were very professional and polite. We could not have asked for a better team to install our new furnace and air conditioner. They did a great job and cleaned up everything as they finished the work. They took us around and explained everything and patiently answered all our questions.
We would recommend W.F. Smith, Inc, Dave Smith, and both Bill and Will to anyone. It was a pleasure doing business with this team.
As a positive side note, we cannot believe how quiet the new Lennox furnace is compared to our old one. We are very happy.
W.F. Smith installed the HVAC system for our house that we had built in 2013. We had to get a part replaced on our AC unit a few years ago and WF Smith sent Dave out. We see him usually twice year now for our maintenance checks that are part of a plan that we purchased. We also had him move the location of a thermostat for us last year as well. Dave's the best, and I've been meaning to write a review about him for the last few years. He's friendly, on time, trustworthy and provides excellent customer service. He takes the time to explain to customers what he's doing and why, and will give you his honest opinion if something you ask him is necessary to get done and spend money on. It would be nice if more companies had employees like Dave.
W.F. Smith had maintained our 25 year old heating & a/c system for all these many years. We finally decided to install a complete new system which they just completed for us last week. They did an excellent job & the 2 service reps who installed the system were polite professional & timely. We had several contractors bid on the job and W.F. Smith was very competitive with the other bids. But after over 20 years now with them it was an easy choice to stay with W.F. Smith who we knew & trusted for so many years. We are quite pleased with their company & the newly installed equipment.
Reliable, Accountable, David Smith addressed all my questions from first time when he came to my place to give me a quote on AC heating system replacement to the day when the installation was completed. End to end - from quotes to filing for rebates the company took a stand to what they promised. The contractors appeared on time and very thorough in their installation. I would highly recommend W.F.Smith to my friends and family.
Nj “Jd2” Di
Wish I called W.F. Smith first, i had another contractor try to fix my a.c.3 times over the span of a month and a half, finally got Smith to replace everything.
These guys did a great job!
Kelley McGowan
I called this company out after my Lennox system being down for 10 days. The company that I normally use had misdiagnosed the problem not once but twice and after two technicians, many hours, freezing temperatures in my home and a quote for a $20,000 new system in a last ditch effort I called WF for a second opinion. WF sent out Jon - who within 45 minutes, diagnosed the issue, grabbed the part, gave me the price and installed in. After less than 2 hours my heat was pumping again and my house was warm. I was blown away. Not only that but the VP followed up - can you say customer service??? They have a new customer for life.
Thank you WF SMITH!! Look no further than this company.
Daniel Barkow
Great job. Quick, informative, had parts, immediate fix, good conversation! Thank you!
Bob McCarthy
Great customer service. Dave is a professional and thorough technician. He takes the time to explain issues that arise
JP Julian
We are very happy with the sales and installation experience we had with W.F. Smith. Dave Smith was very good in explaining the different options available to us. He was very professional and did not try to upsell or push us into anything. In his written proposal, he provided us with good options to custom fit the system to our needs and budget.
We were very happy with our installation . Bill and Will were very professional and polite. We could not have asked for a better team to install our new furnace and air conditioner. They did a great job and cleaned up everything as they finished the work. They took us around and explained everything and patiently answered all our questions.
We would recommend W.F. Smith, Inc, Dave Smith, and both Bill and Will to anyone. It was a pleasure doing business with this team.
As a positive side note, we cannot believe how quiet the new Lennox furnace is compared to our old one. We are very happy.
Justine Stoltz
W.F. Smith installed the HVAC system for our house that we had built in 2013. We had to get a part replaced on our AC unit a few years ago and WF Smith sent Dave out. We see him usually twice year now for our maintenance checks that are part of a plan that we purchased. We also had him move the location of a thermostat for us last year as well. Dave's the best, and I've been meaning to write a review about him for the last few years. He's friendly, on time, trustworthy and provides excellent customer service. He takes the time to explain to customers what he's doing and why, and will give you his honest opinion if something you ask him is necessary to get done and spend money on. It would be nice if more companies had employees like Dave.
Barbara reina
Had my Heating and Air Conditioning System cleaned and checked out.
Rob Charles
W.F. Smith had maintained our 25 year old heating & a/c system for all these many years. We finally decided to install a complete new system which they just completed for us last week. They did an excellent job & the 2 service reps who installed the system were polite professional & timely. We had several contractors bid on the job and W.F. Smith was very competitive with the other bids. But after over 20 years now with them it was an easy choice to stay with W.F. Smith who we knew & trusted for so many years. We are quite pleased with their company & the newly installed equipment.
stanton rhodeside
Excellent Professional Service
We are never disappointed with the service.
dhruv shah
Reliable, Accountable,
David Smith addressed all my questions from first time when he came to my place to give me a quote on AC heating system replacement to the day when the installation was completed.
End to end - from quotes to filing for rebates the company took a stand to what they promised.
The contractors appeared on time and very thorough in their installation.
I would highly recommend W.F.Smith to my friends and family.