Summers Quality Services

My AC recently went out, in the middle of a heatwave. By the time I had my appointment with Summers Quality Services, I had already gotten a few estimates, knew what was wrong (the compressor died) and felt like I had a ballpark idea of what needed to happen and what I needed to pay.

To be fully balanced in this review, if there are any areas of improvement with Summers Quality Services, it's their promptness and that admin needs a bit of an upgrade. After being told the technician would be out by 10am at the latest, he was definitely a solid 40 mins late.

But, I feel Summers Quality Services' strengths definitely outweigh their challenges. The technician, Rich, explored the most cost effective and smallest repairs thoroughly first, and actually did NOT give me an answer right there, instead saying he needed to give the information to the owner to research a bit more.

Later on, John, the owner, called me directly and explained that they needed to replace the whole unit. They ordered one quickly and even offered to come out to my place ON A SUNDAY, at NO EXTRA CHARGE. John said they were booked three weeks in advance, but it was a pretty simple job (3 hrs) and he knew it was hot out, so he was willing to do it. THAT is customer service, folks.

John and another technician came out on Sunday and were prompt (fair is fair) and did a thorough and efficient job removing the old unit and installing the new one. They explained everything they were doing and even programmed my thermostat for me.

And on top of this stellar customer service, Summers offered the fairest price by far (HALF what the first company quoted me.)

I would highly recommend Summers Quality Services. They are courteous, fair, trustworthy, and really good at what they do.

They were very polite and professional. I would definitely be using Summers again.

I've been using Summers for years and their quality of service is top notch.

Told me what they were doing every step of the process. Reviewed with me when done.

They are always ontime and quick, friendly and explain things. Very highly recommended.

If I could give less than 1 star I would. We just purchased a house and had to have the heat turned on, mind you we have radiator heating. They arrived Wednesday and spent ALL DAY on the furnace to fix an issue that they said was “small”. They then said that a part needed to be ordered to complete the work and that they would come back tomorrow. No one came the following day despite confirming with the receptionist when we called the night before. After speaking with the receptionist she confirmed someone would be out the following day (Friday) to complete the work. Again no one ever showed. When we called to see what went wrong they had no record of a plumber being scheduled to arrive at our house. This is beyond unprofessional, and so unorganized!! We have a one year old! It’s suppose to drop to 30 degrees tonight and we are living off of heaters. A situation like this should call for emergency services and they should have come out to complete the work, or atleast communicate with us when the “parts” needed would be in.

The guys from Summers arrived on time, and completed the installation of a new heat pump for our third floor faster than I had expected. They did a great job-- the work was high quality and they cleaned up what little mess they made prior to leaving. The price for the work was fair, and they didn't charge me for all the time they spent trying to fix the original unit, before recommending that it be replaced.

My husband began using Summers Quality Services to install a boiler in our church12 years ago. Their annual maintenance service is detailed and well done. We were so pleased with their service we used them to install a boiler in our home 7 years ago. Today was the first time we used their plumbing service and were not disappointed. Their service crew always arrives on time. They are knowledgable, friendly and willing to inform and advise their customers. I would strongly recommend this company.

We used Summers for electrical and plumbing projects for a rental home that we were getting ready to sell. The office staff was very responsive: it was refreshing to call a business that answers the phone and follows up on what they say they are going to do. We received quotes in a timely manner, and the electrical and plumbing employees showed up to do the jobs as promised and were professional.

Steve was very helpful. Reviewed my options regarding the hot water heater which we did replace.

He also checked out our heating unit.

Great job as always by Summers. Thanks.