Central Oregon Heating, Cooling & Plumbing

Had installed a HVAC Mini Split system in our ADU unit. I did the installation but needed to connect the freon tubing and test the line for leaks. We had excellent quick service. We were given suggestions of raising the unit higher and shielding the utilities with a metal cover. We did both. Great service comes at a price but in the end it was very fair. Thank you.

We had a ductless system stop working. The tech was out a day earlier then scheduled. It made our whole weekend better and he was very polite. Good service with a good attitude is very refreshing

We would like to commend the team that helped us with buying and installing a mini split heat pump. Eric came and spent time to answer all our questions and worked with us to get the best value for what we needed. Fred and his assistant came and installed the unit. They were on time and did an excellent job as did the electrician. We have a log home so it was a bit of a different installation but they took their time and consulted with my husband who built the home to work out any problems. They were all very professional and easy to have come into our home.

These guys were AMAZING. Jeff and Jerry were great. I was given a quote by another plumbing company but I didn't feel right about it. These guys came out quickly and quoted me for 5000 less then the other guys. They replaced my pump quickly, put my toilet back on and cleaned up some of the mess. They were wonderful. I highly and fully recommend them. Honest, efficient, professional.

I have had two great experiences now with COH&C!! They fit us in within one day of our phone call, gave us great service, they were on time, thorough, kind, descriptive, and friendly! I’m thankful to have their support with our heating and cooling!!

I've used COHC and for the most part liked and enjoyed their service. But with in the last two years the service has been less than commendable. Recently I scheduled a regular maintenance online of the AC and furnace. Received an email confirming the appointment between 8am and noon. No call and no one showed up. I called the office. The gentleman on the phone indicated they were having problems with their online scheduling. He said that I had no appointment but he'd get someone out there by 2pm. No one came and again no phone call. I wasted an entire day waiting. I call that terrible service. When the person on the phone tried to verify my address he got it wrong and I corrected him twice...so who knows if the repair tech went to the correct address. So frustrating. Looking to go with a different company.

EDIT: Leaving in original view in place so you can see how they turned around a bad experience.

After the issues with scheduling and the fiest reschedule, today they came out. Something was causing a issue with how they call me and it didn't connect, but Jocelyn made sure I could get texts from her the day before and texted me as well as advised them to ring my doorbell. I couldn't wait in the time window due to the schedule issue so they were kind enough to accommodate that and start working on it as I drove over from 10 min away (I remotely opened my garage for them).

It took some time to figure out the issue but Dan was thorough and got it working. He and his assistant had great attitudes and were great to work with. I am very happy with how they turned my bad experience around and can recommend using them - they will make it right.

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Original Review:

First there is an issue with the online scheduling system that didn't assign a tech, so I arranged for care for my mother for a 4 hour stretch to wait at my house until I called to find out they didn't have a tech assigned. They "squeezed" me in for the 1-6pm slot with the plan that they would call me and then I would head over to meet them. They never called, showed up and didn't ring my doorbell camera and left within 10 minutes.

I cannot be more impressed with this company. I had one of the worst clogged sinks. The person who showed up was fantastic and recognized that the clog was more than he could handle and called in a 30+ yr veteran who worked with him and was able to fix the problem.
I cannot recommend them enough. They care about their customer and the communication they keep with us was beyond incredible.
5 stars 🌟🌟🌟🌟🌟+
If you even get half of what they did for us you will be impressed.
Great job guys!!!

"We Like What We Do and You Will Too"... Apparently not! A tech came out and quoted me a ridiculously high price because he didn't want to do the job since it was "gross." He even diagnosed the wrong problem. I paid $100 for this "estimate." I later contacted management about what happened. They never responded. I understand there's a labor shortage and bad employees exist, but the fact that management ignored me speaks volumes. Seriously, avoid this company at all costs. Go with Hukill's and save yourself a headache!

Very pleased with the prompt, professional service I received. Explained what the test was and how the results would affect the efficiency of my system. Cleaned up at the end and hauled off the trash. Thank you Central Oregon heating, I'll definitely use you again.